Ratings based on 2,223 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Seattle

Needs Updating

Posted Jan 24, 2015
Pros: It was the only place left within a reasonable walk of the financial district. Nice fireplace in lobby.
Cons: Carpets and rooms badly in need of updating -- especially for the astronomical price. Also needs soundproofing.
Location: A block from Chinatown; restaurants and coffee shops nearby.
Staff was friendly but room was small, cold and very noisy with a view of a brick wall and a bathroom in need of updating.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Irvine, CA

Nice hotel very well renovated. Excellent location

Posted Jan 22, 2015
Pros: Great rate for such a nice hotel in an excellent location.
Cons: The parking was inconvenient. One block away.
Location: You can reach all of San Francisco with the public bus and trolley system.
Enjoyed the stay. Friendly and helpful staff. Liked the wine offering at 5:00 pm. Small, but very nice and very clean. Room was upgraded very well. Near Union Square and the Trolley.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Stockton, CA

Would book again

Posted Jan 20, 2015
Location: Location is the best thing, really the center of SF's best visitor neighborhoods and a great homebase for walking, shopping, drinking, and eating.
Good, comfortable room with attentive staff. We will book here again.
3 out of 5
by A verified travelerfrom S

Last choice

Posted Jan 20, 2015
Good location, staff was adequately attentive, a/c - heat turned on and off -loudly - every 10 minutes. Bathroom was like a dorm room bath, just not as nice. Funny smell in the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2015
Great hotel. Perfect location Good staff. Clean rooms.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Grass Valley, CA

Great location close to Chinatown and Union Square

Posted Jan 16, 2015
Pros: Location, room size
Cons: Nothing
Location: Chinatown Union Square Walking distance to North Beach through Chinatown.
Clean, spacious room for this area. Friendly and helpful staff. Nice wine hour in the lobby, close to restaurants etc.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel, very helpful staff, very small rooms

Posted Jan 16, 2015
Pros: Close to Union Square, safe area
Location: Union Square area
Quiet neighborhood (aside from construction); safe neighborhood for this area; very small rooms, but clean hotel and upkeep satisfactory, free internet,
4 out of 5
Recommended
for Families
by A verified traveler

Basic hotel close (ish) to Union Square

Posted Jan 15, 2015
Pros: I had a huge room by US standards. Well placed for Union Square. Available
Cons: Wifi could have been better
convenient base for attending JP Morgan Healthcare conference
2 out of 5
by A verified traveler

Sorry but I would not recommend this

Posted Jan 6, 2015
Hotel room smelled. Shower did not work. T v did not work. Very hard to sleep very noisy
2 out of 5
by A verified travelerfrom cupertino, ca

not worth it.

Posted Jan 4, 2015
Pros: valet parking staff.
Cons: Reception staff need to improve their politeness/ courtesy. More items should be in breakfast. air condition unit need be changed. eliminate smell.
Location: it is close to union square, china town san francisco.
I paid $452.22 for one night for Executive One Room, (Double Beds) and for parking $42.00 valet parking( self parking $32.00) parking is not in hotel, it is two block away from hotel. They gave me a room on 3rd floor. the room is very small. Breakfast was not good. they only had bagel, bread, coffee, waffle, milk,4 kind of cereal. that's it. I'm not happy with this hotel. Also I'm not happy with expedia because expedia not suppose to include this hotel in their network. thanks