Ratings based on 1,623 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pretty room comfortable.

Posted Apr 14, 2014
Room was lovely. Location was great. Walking distance to China town, Union Square, and North Beach Restaurants.
2 out of 5
by A verified traveler

Lack of attention to details

Posted Apr 11, 2014
First impression, room smelled a bit like urine. An employee was very friendly and helped me move to a new room, which only smelled marginally better...my clothes also absorbed the unpleasant smell. This hotel could be nice if they paid attention to the small things. Specifically, the layers of dust on everything didn't impress. The carpet was lumpy and felt rough and dirty. Overall, the place is a bit run down and needs some TLC. Plan on spending a very limited amount of time in the room if you stay here.
5 out of 5
Recommended
for Everyone
by lori from Canada

cozy hotel near cablecar lines

Posted Apr 10, 2014
we enjoyed our stay .The room was comfortable the staff was helpful and the complimentary breakfast and wine hour were a nice extra touch.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location - between Union Square and Nob Hill

Posted Apr 2, 2014
Lovely hotel with old world charm. Rooms were not large (no dresser) but charming and attractive. Bed was comfortable and nice view out of window to side street below. Staff were very helpful and friendly, and there was complimentary wine in the evening - very civilized! Good location to walk to many neighborhoods - Chinatown, Nob Hill, Union Square. Short Muni ride to Castro. Only draw back was the 5 am trash truck that was exceptionally loud. Nonetheless, we will definitely stay here again if we come back to San Francisco!
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel in heart of San Francisco.

Posted Apr 1, 2014
Pros: Location, friendly staff, reasonable rate.
Location: Great location.
This was a lovely boutique style hotel with a very friendly staff. The facitlites were older and the rooms small but very functional.
3 out of 5
by Wendy from Surrey, BC Canada

Not comfortable

Posted Apr 1, 2014
Pros: The gentlemen in lobby ( I supposed he is a doorman) was very friendly and helpful.
Cons: smell in the room. the slow running water in shower.
Location: The location is convenient just at the edge of China Town. Not far to restaurant and cafe. One block to the cable car station. Walking to Fisherman's
The room I stayed has a window face the garbage cans. So I was scared of the huge noise in the early morning about 3 or 4 clock. Even I had prepared to have a small room because the location is busy area, I still be impressed by the small room and small shower space. The drainer of shower didn't work well so when I took shower my feet was in the slow water and had to shut down the water to wait. The smell in the room was unpleasant. The internet is another problem. It often disconnected and I had to try again and again to open a email. The parking is expensive as valet parking $40 per day. When I checked in I told the gentleman in the front desk we would have a valet parking the first night and self parking second night which price is $30, he said no problem but he didn't told us we must remove the car the second day and re-enter the parking lot to change to self park. When we check out we were charge 2 days valet parking because we didn't use the car at all so the status of the car was still in valet parking. The lady who helped me check out said the guy checked me in should told me reenter the parking lot but he didn't. She said the parking lot runs by another company so the hotel just collect money for them.
4 out of 5
Recommended
for Everyone
by A verified traveler

good

Posted Mar 29, 2014
Everything is nice, especially the friendly staff. Very comfort except the smell of the room.
3 out of 5
by victor from g.a

Ehh

Posted Mar 27, 2014
I like the room and look. But the a.c. system is so old and the room smelled like a wet dog I left it off because it was bringing in the smells from the nasty ally... another room could be better but thats how my stay was. Bring a candle......?
4 out of 5
Recommended
for Everyone
by Eric

Enjoyed my stay here!

Posted Mar 25, 2014
Pros: Location, cleanliness
Location: The location is perfect: right near Nob Hill, the financial district, and Chinatown.
The room was a bit small, but the location is perfect (right in the financial district), the facilities are well maintained, and the staff were exceptionally friendly. The hotel even hosts a free wine event each night! If you're looking for a reasonably priced stay in the heart of San Francisco and don't need the accoutrements of a 5-star hotel, this place is perfect.
3 out of 5
by A verified traveler

Stinky Place

Posted Mar 23, 2014
It smells really old, staff is really helpful, cheaper than surrounding places in the area