Ratings based on 2,253 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Zealand

Great hotel close to Union Square

Posted Feb 27, 2015
Pros: The room size, the friendly staff, close proximity to Union square and tourist attractions - and the wine tasting!
Cons: Breakfast is not always guaranteed (voucher for cafe across the road can be a little inconvenient), butter and spreads not provided.
Location: easy to get to tourist sites via Powell-Market Rd cable car and trolley cars, Union square and Market St close. Plenty of restaurants close by.
We were there four nights in Feb 2015. A great boutique hotel that features a wine tasting in the lounge each evening between 5-6. The fire complements the wine and creates a friendly environment to meet other guests and chat about your visit. It's 1912 charm adds to the welcoming nature of the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2015
Good! The staff is very friendly and the room is comfortable also
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dubbo NSW Australia

Excellent

Posted Feb 25, 2015
Pros: Nearly everthing
Cons: Longer wine hour (just joking)
Location: Near Union Square, cable car and Market street. Plenty of shopping and eateries. Just up the road from Chinatown 2 Blocks.
Great position close to Union Square for shopping and eating. Hotel is comfortable , quiet and the 5-6pm cocktail hour (well wine hour) is just lovely. Staff are wonderfully attentive. Stayed here many times and have not found a reason not to.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel well located

Posted Feb 25, 2015
Pros: See above.
Cons: See above.
Location: Located near Union Square the most active area in San Francisco.
The hotel which had an "affordable" cost per night was excellent. The lobby with it's sitting area around the fire place was a pleasant surprise. My room was in the back of the building and therefore was very quiet except for some garbage pickup in the early morning. In fact the room layout allowed it to be relatively isolated from adjacent rooms contributing to the quiet level. There was one flaw, however, There was no dresser in the room. What should have been a dresser below the TV was instead a low closet containing one shelf over a safe. The safe could have been put in the clothes closet with a full dresser substituting for this cabinet. Also, I think the "extra cost" food and drink items in the room were overdone. The entire refrigerator was filled with these items.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Union Square

Posted Feb 23, 2015
The rooom's carpet, bathroom and A/C need update.
2 out of 5
by A verified traveler

smells like a died pet

Posted Feb 20, 2015
The staff are Excellent, well located , smells terrible, old carpet and not clean.
3 out of 5
by A verified traveler

Posted Feb 18, 2015
Nice hotel staff. Room seemed a lot smaller than expected, and headboards were dirty. Other than that it was a decent place to get a good night sleep. Although, every morning at 6 AM there was a lot of commotion either at the kitchen or going to a dumpster that woke me.
3 out of 5
by A verified travelerfrom 650 bush st san francisco Ca

Not good parking

Posted Feb 17, 2015
Staff is good but the rooms are small noisy parking is far and expensive bathroom it's small
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 11, 2015
Comfortable room, not a lot of noise, good shower
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New England

Exceptional personal service

Posted Jan 31, 2015
I was in San Francisco to visit my daughter who was ill and the hotel staff went out of their way to make us both feel comfortable and cared for. Everyone from the manager to the doorman to the cleaning staff were as accommodating and gracious as they could be. By the end of the week my daughter was feeling better and we both had enjoyed a great stay at the hotel. Loved the free wine hours too !