Ratings based on 839 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
by A verified traveler from Los Angeles, CA
Tablet missing!Posted Sep 4, 2014
I stayed at the Four Points Sheraton for 3 nights. Some of the hotel staff are friendly and some are very unhappy workers. On our third night, both keys stopped working and it was an inconvenience to go to lobby but the staff that helped me did not speak a word. Asked me for my room #, fixed my key and walked away with no smile or anything, as if I inconvenienced her. The worst part of my experience is that I lost my tablet. It was in my room, in the suitcase and now it's missing. I filed a claim and spoke with the managers there but they told me I had to go to the police and file a report. Don't ever stay here or if you do, don't have any valuables in the room.
for Everyoneby A verified traveler from H
Nice hotel. Close to the freeway and everything.Posted Aug 12, 2014
Hotel staff are amazing. Ask for really early check in because if my father in law's funeral and they were so accommodating and nice. The hotel is very nice and clean. Would stay here again and recommend it to everyone.
for Everyoneby A verified traveler from Co, MO
Close to SFOPosted Aug 4, 2014
Commuted to downtown SF by Bart for 5 days very convenient. BART stations smelled of urine and other unpleasant stuff.
by A verified traveler
Very noisy next to highwayPosted Jul 28, 2014
Windows are very thin and highway traffic is persistent throughout the nihgt
by A verified traveler
Not a well run hotelPosted Jul 25, 2014
Cons: Stuff didn't work, like the air conditioning system, and the plug in the sink.
Poor attention to detail; no follow up by front desk staff
for Business Travelersby A verified traveler from New Jersey
Basic hotel close to airportPosted Jul 25, 2014
Pros: location, met basic needs.
Cons: Bedding, room freshness,
Location: Very close to the airport. Locked by roads. Had a tough time finding somewhere to walk/run but found a trail right before leaving.
Room was fine but smelled a little old and bedding and bed sheets seemed old, cotton was balled, some stains and just generally crumpled looking and not appealing for a comfortable nights sleep. Breakfast was good but nothing special
by A verified traveler from Ontario
Not Nice at all !Posted Jul 21, 2014
Book the hotel through Expedia at $243 per night which is expensive for this type of hotel. Hotel receptionist booked me in room 332 which does not have internet access. I called few time for assistant.... nothing happen. then the operator said that nothing she can do ! I asked to change my room, they said " no room available". I am a Gold member of SPG. This is not a type of service that I expected.
for Everyoneby A verified traveler from Sacramento
Prepare to park in a tight spotPosted Jul 15, 2014
The parking was an issue & the spots were tight & limited. Also, the entrance was odd. But room was clean and the bed was comfortable. Staff was kind & helpful.
for Everyoneby A verified traveler
Nice HotelPosted Jul 14, 2014
This is a nice hotel. Staff was great and my room was clean. I will stay here again when I have to travel to San Francisco again.
for Business Travelersby Couple of issues from New Jersey
Posted Jun 20, 2014 on Hotels.com
Staff were friendly, but a very in appropriate phone call (and wakeup) from a lady at 1.20am. Suggestive and trying to create conversation, which I guess some may welcome!! There was no outside line transfer according to reception, so someone inside. Another small issue with the bed where the bottom sheet did not cover the mattress. Problems with internet in the room, but I guess we all get this sometimes