Ratings based on 844 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Loved it. Modern, clean. Some traffic noise

Posted Nov 6, 2014
Excellent standard to room. Traffic noise from from road just outside window but it did not bother us. Free bottle of water every day. Good food and drinks to purchase.
2 out of 5
by A verified traveler

Posted Sep 29, 2014
Cons: Out of the three nights that I stayed there, my room only got cleaned once.
Out of the three nights that I stayed there, my room only got cleaned once.
1 out of 5
by A verified travelerfrom Los Angeles, CA

Tablet missing!

Posted Sep 4, 2014
Cons: STAFFING.
Location: airport
I stayed at the Four Points Sheraton for 3 nights. Some of the hotel staff are friendly and some are very unhappy workers. On our third night, both keys stopped working and it was an inconvenience to go to lobby but the staff that helped me did not speak a word. Asked me for my room #, fixed my key and walked away with no smile or anything, as if I inconvenienced her. The worst part of my experience is that I lost my tablet. It was in my room, in the suitcase and now it's missing. I filed a claim and spoke with the managers there but they told me I had to go to the police and file a report. Don't ever stay here or if you do, don't have any valuables in the room.
2 out of 5
Recommended
by PCfrom San Diego

terrible hotel that does not worth its price

Posted Aug 24, 2014 on Hotels.com
paid more than $300 (including tax) for room that's no better than a typical lousy motel. Smelled bad in the bathroom. Endless noise from the highway next door. Probably it just shows how ridiculously expensive the hotels in SF are.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Nice hotel. Close to the freeway and everything.

Posted Aug 12, 2014
Hotel staff are amazing. Ask for really early check in because if my father in law's funeral and they were so accommodating and nice. The hotel is very nice and clean. Would stay here again and recommend it to everyone.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Co, MO

Close to SFO

Posted Aug 4, 2014
Pros: cleanliness
Commuted to downtown SF by Bart for 5 days very convenient. BART stations smelled of urine and other unpleasant stuff.
3 out of 5
by A verified traveler

Very noisy next to highway

Posted Jul 28, 2014
Windows are very thin and highway traffic is persistent throughout the nihgt
4 out of 5
Recommended
for Getaway With Friends
by Vilaylackfrom San Diego

love the towels

Posted Jul 26, 2014 on Hotels.com
The hotel is nice and convenience. It took us15-20 to get in and out of the city with minor traffic. After a long day of enjoying the City and Napa valley it was cool to get back to the hotel so quick. The facility is smoke free. I love how all the towels in the bathroom are so nice an fresh. It's NOT hard and stiff like other hotels where I've stay. A little bad thing is that the room can get little hotter in the evening. My sister had a hard time sleeping.
2 out of 5
by A verified traveler

Not a well run hotel

Posted Jul 25, 2014
Cons: Stuff didn't work, like the air conditioning system, and the plug in the sink.
Poor attention to detail; no follow up by front desk staff
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom New Jersey

Basic hotel close to airport

Posted Jul 25, 2014
Pros: location, met basic needs.
Cons: Bedding, room freshness,
Location: Very close to the airport. Locked by roads. Had a tough time finding somewhere to walk/run but found a trail right before leaving.
Room was fine but smelled a little old and bedding and bed sheets seemed old, cotton was balled, some stains and just generally crumpled looking and not appealing for a comfortable nights sleep. Breakfast was good but nothing special