Ratings based on 1,638 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

The entire staff was absolutely great!

Posted Dec 9, 2014
Pros: The classical style - felt as if I own it!
Cons: Nothing....
Location: Everything was accessible.
My entire stay was absolutely wonderful - I highly recommend this hotel...
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, close to union square

Posted Nov 30, 2014
Great experience, excellent staff, overall we were very pleased with out stay, Only recommendation would be to have handicapped accessibility on the stairs in the lobby, such as a ramp. Thank you so much for the hospitality!!
1 out of 5
by A verified travelerfrom Los Angeles

The room was not in keeping with the amount charge

Posted Nov 23, 2014
Pros: The wine hour.
Cons: The price should be comparable to the room.
Location: They refer you to their restaurant where the food leaves a lot to be desired as well as the prices.
When I checked out I owed $6.00 for the in room bar. I had them put it on the credit card. They were to send me the bill via e-mail. I never received the e-mail and they charged $50.00 on my credit card. I haven't had the time to deal with this but I plan to take care of them on Monday.
1 out of 5
by A verified traveler

Room was not cleaned every day, very small room

Posted Nov 5, 2014
Pros: Location
Cons: Cleaning of the room every day. More natural light: the room felt like a dungeon
I've never stayed in a hotel where the room wasn't cleaned everyday. This was odd. The room had very high ceilings, but was very small. There was only 1 small window that faced an inner courtyard. It felt like a dungeon and was depressing.
5 out of 5
Recommended
for Couples
by A verified travelerfrom pensacola fl

Wonderful hotel in city

Posted Nov 4, 2014
Pros: The staff, cleanliness and location
Location: Near union square, love of resturants and shopping close by. Easy to get transportation or even walk to Fishermans wharf,
We were surprised at how clean, comfortable ,and pleasant this hotel was. The accommodations were perfect. The staff went out of their way to be friendly and so helpful for 2 lost and tired souls!!! I would gladly stay again. It was much better than some of the other supposedly higher end hotels we stayed in during our trip.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Great location in centre of Downtown

Posted Nov 1, 2014
Strengths: Great location in centre of Downtown, just off Market St, v close to Bart station and plenty of buses Great stylish decor, feels smart but homely Nice big room, lots of space for lounging Weaknesses: Very noisy from traffic and roadworks, despite being on 8th floor Too few tv channels, insufficient choice to entertain
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice European type hotel

Posted Oct 31, 2014
Room a little small but nicely furnished and clean. Bedding very nice. Staff excellent. Great central location and close to Bart train station.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Oregon

Great hotel in a great location.

Posted Oct 23, 2014
Lots of great restaurants within a 3 block radius, shopping everywhere, Chinatown and Union Square also just a couple of blocks away. 10 minute walk to the Ferry Building. Loved everything about this hotel - only wish they offered a simple breakfast buffet. Even just juice, rolls and coffee would have been nice.
5 out of 5
Recommended
for Couples
by A verified traveler

Wonderful surprise.

Posted Oct 22, 2014
Pros: Everything!
Location: Central to the best san Fran has to offer.
Location, staff and Hotel, excellent!! My partner and I were overwhelmed by the service and staff. They were helpful, friendly and attentive. The Hotel itself is fresh and stylish and we loved the complimentary wine in the early evening. A lovely way to meet other Hotel guests and start the night. Will be back!
5 out of 5
Recommended
for Couples
by A verified travelerfrom vancouver

convenient location

Posted Oct 20, 2014
Pros: I loved the location of this hotel, its close to BART and public transportation, the hotel was older but very clean.
Location: two blocks away there is a place called Belden Lane very good restaurants, close to shopping
I loved how conveniently located the hotel was, walking distance to good food, transportation and shopping. Coffee in the morning and wine in the evening was a bonus, staff was helpful. Would definitely stay here again the next time I visit.