Ratings based on 1,834 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from D

Perfect location

Posted Jul 31, 2015
Great hotel good location for shops, food and trams. Rooms nicely furnished with air conditioning :)
5 out of 5
Recommended
for Everyone
by A verified traveler from Ca

Beautiful hotel central to a much of San Francisco

Posted Jul 27, 2015
The hotel is beautifully decorated. There are features that are original from over 100 years ago when it was first built. The bed was very comfortable and the staff were very friendly and helpful. We got help with a great recommendation for dinner. It is about a 20 minute walk to AT&T park.
2 out of 5
by A verified traveler from Dallas, Tx

Great location. Clean, modern, noisy.

Posted Jul 24, 2015
Highlights: great location with easy access to everything for the tourist or business traveler. Clean, modern decor. wine hour at 5:30 on the weekdays I stayed there. Interesting outdoor walking track with benches on the 3rd floor to hangout/ relax or workout. Lowlights: very noisy. Impossible to get a goodnight's sleep even on the top floor with an exterior facing room. I booked and paid in full many months in advance and my only request was for a quiet room. Despite following up 3 days prior with a phone call, and 24 hrs prior + day of arrival when they said they would keep in mind my request, they could not give me an interior room. We were woken up multiple times every night from trash trucks, emergency vehicles, and all other big city street noises. Totally ruined our stay there and for this reason we will not return. They seriously need to upgrade/ improve / reinforce the walls and windows like airport hotels. Of course, they were fully booked and could not switch me to an interior room. They did try a little - They offered me ear plugs and eye covers. Most disappointing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 19, 2015
Sehr schönes Hotel mit einem sehr zuvorkommenden Team!! Gute zentrale Lage.
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Nice cute hotel

Posted Jul 16, 2015
I really enjoyed my stay there. Hotel room is very comfortable and clean and everybody is nice and friendly! The room is a little small but I really liked the decorations and quality. Location is good. It is a few blocks away from the Union square but we could walk everywhere we wanted to go in downtown and BART station and Bus station was near the hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Clean rooms, good location

Posted Jul 14, 2015
Very clean, small rooms. Ours faced the interior of the building, away from the street, which did not leave for much of a view but was very quiet. The gym is limited but sufficient if you are creative. Plus you ca. Have a little yoga kit sent to your room, which helps. Great location near Chinatown, Little Italy and shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 13, 2015
This hotel perfectly fit my needs on a four day vacation in San Francisco. I plan on staying here on my future trips here.
5 out of 5
Recommended
for Everyone
by A verified traveler

SF stay

Posted Jul 12, 2015
We stayed here for 3 nights in July. The hotel was charming and the staff was very friendly. The location is excellent and we were able to take public transportation to various activities. The rooms have high ceilings and were very nicely decorated. I would recommend this hotel to anyone!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, comfortable accommodation.

Posted Jul 9, 2015
There are unique and nice features about the hotel that makes for a good choice if the price is right. The location is fantastic, some amenities are good, but the rooms are small and the layout of the old building makes for challenges. Staff are very friendly and helpful, and cleanliness is the norm, but this is medium grade property at best, in best location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2015
had a lovely time staying at the hotel. it was conveniently located.