Ratings based on 1,668 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Modesto

Hotel was overbooked when we arrived BUT....

Posted Jan 29, 2015
Pros: They made a mistake by overbooking but they made it right by having a nice room at another hotel ready and comped us the night.
Cons: Don't overbook.
The hotel was overbooked when we arrived. It was really unfortunate because it looked like a really great place to stay. We pulled up and valeted the car and walked in. My wife commented at how nice the hotel looked. But when I went to check in, I was informed they did not have a room for us and were going to put us up in a room at the Hyatt Regency down by Embarcadero and was assured it was a very nice hotel. And at no charge. And since I hadn't pre-paid for my room, choosing the "pay at the hotel" option we wound up staying a night in San Francisco for FREE! So as much as it was irritating that we didn't get to stay at the hotel we booked, we did get a nice room with a spectacular view of the Bay and the Bay Bridge.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, Great Staff

Posted Jan 18, 2015
The hotel is located close to Union Square where you can take the famous cable car to the piers. Also close to the Ferry station, there you can take the classic electric cars to the Fishermen’s Warf, or eat at the market in the Ferry´s station. Rooms are nice and big enough. The decoration of the hotel is beautiful and the FREE wine hour is great! You get to drink red or white wine and meet the other hotel guests. Staff is really nice and helpful; they left a complimentary small bottle of wine in the room, THANKS.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Friendly, Convenient, Cute

Posted Jan 9, 2015
Pros: Convenient, Affordable, Cute, Very Friendly Staff
Cons: Bigger bathrooms with more counter/storage space, but not sure that if fixable
Everyone on staff at the hotel was so friendly and nice. They went out of their way to make sure that our stay was comfortable, that we had things to do and were always friendly. The hotel is very convenient to lots of restaurants, bars, shopping and other attractions. Our room was a good size, but the bathroom was tiny. I saw online that people had complained about the street noise. It was pretty bad, but I'm not sure if you can escape it in that neighborhood. I loved this hotel and look forward to staying their again! Definitely recommend!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Greenville, NC

Nice hotel in nice location!

Posted Jan 8, 2015
Pros: Location, decor, happy hour, overall cleanness.
Cons: Internet connection can be improved, would be nice to have free continental breakfast included with the stay (considering the premium price).
Location: Located just a few blocks away from Union Square makes it a perfect hotel location. Easy to get to public transportation to move around SF!
Had a nice stay in this hotel in San Francisco. The location is great, the wine served during the happy hour was pretty good, but the hotel is quite pricey (location, location, location). During our stay they were installing new ACs in the rooms but this did not affect our stay since it was done while we were out during the day. Room was clean and organized, and had a nice bathroom. Internet connection at his hotel was good, better than many other hotels I have stayed before. We only had one incident with the staff - we requested regular coffee (K-Cups for the Keurig machine available in the room) and they were going to deliver the cups to our room... they never arrived before our departure. Overall a very good stay, would stay again if the pricing was better.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Close to Union Square and Chinatown

Posted Jan 4, 2015
We loved how close this was to Union Square and Chinatown. Friendly hotel staff. Really nice rooms. Would stay again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom honolulu, HI

Service, location and aesthetics were amazing.

Posted Jan 4, 2015
One of the best hotels I've ever stayed at, beautiful design and staff
4 out of 5
Recommended
for Everyone
by A verified travelerfrom honolulu

Posted Jan 4, 2015
Nice location near Union square. We want to stay again when we trip San Francisco.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston TX

Great Hotel in San Francisco

Posted Jan 3, 2015
Clean, beautiful, well located. Excellent service. It has everything you need in San Francisco
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Dec 29, 2014
fantastic location, but beware, some queen rooms are tiny and located behind a fire door by the emergency escape stairwells
5 out of 5
Recommended
for Everyone
by A verified traveler

A wonderful vacations

Posted Dec 29, 2014
Location: In the heart of San Francisco's Downtown. Excellent location.
Very nice hotel. In the heart of San Francisco's Downtown. The only thing I would change is the parking price. Is not included in the price you paid for your stay, and it's too expensive. ($42.00 + tax per day). Other than that, the rooms are small but really nice and cozy. The bathrooms are quite clean and have a very modern look. I really enjoyed my stay and San Francisco is a really beautiful city to visit.