Ratings based on 1,888 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice view, good location.

Posted Feb 28, 2015
Staff was nice and the room was spacious, bright, and functional. Would stay again at this price.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Feb 23, 2015
The location of the hotel was great! It was close to the mall and to our function. The construction around the hotel was a bit of an inconvenience but its wasn't too bad. All staff we encountered were nice & friendly.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San mateo

Great location Great hotel

Posted Feb 23, 2015
Excellent facilities, comfortable beds, everything you need close by at walking distance.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 18, 2015
Close to many stores. Nice hotel. Stayed for 2 nights. Hotel staff was friendly
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great location, facility and price

Posted Feb 18, 2015
Pros: Location excellent, nice facility and good price for prime site in Union Sq.
Cons: The noise from construction next door (7 days a week and almost all night long) was annoying.
Location: Not far from Ferry Bldg and Embarcadero for walking along the bay. Walking distance to BART and MUNI to get to other city locations.
Staff was accommodating in getting us room on the opposite side of the building from the construction that went on all day and night all the time. The noise was lessened but by no means eliminated. Construction also limited access to Union Sq (inconvenience only) for walking and taxis. Hotel services and staff were superb. Gym equipment was in great condition and sufficient to handle the guests. Nice appetizer/bar menu for snack and before dinner drinks and had a pleasant atmosphere. Concierge desk was helpful and available.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Napa

유니언 스퀘어에서 가까움

Posted Feb 18, 2015
근처 케이블카를 포함하여 다양한 교통 수단에 대해 접근성이 좋습니다. 조식도 신선했고 발렛 파킹도 수시 출입차가 가능하나 가격은 비싼 편입니다.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Construction noise is very irritating.

Posted Feb 18, 2015
My window was facing a noisy construction site with 24 h activity. I arrived at midnight with no additional room to switch. So I have to endure the first night. However, the staff is nice enough to assign me a different room the next day. Overall, it was a pleasant stay in an ideal location.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Posted Feb 17, 2015
Pros: location
Cons: attitude of employees other than 1 person in lounge ( Boa) who actually seemed to sare
hotel was nice. staff at checkin and in lounge were indifferent and didn't seem to care we were there. maybe it the san fran attitude but won't stay there again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Excellent

Posted Feb 17, 2015
Perfect place for our valentines days. Definitely we'll come back soon ;)
3 out of 5
by A verified traveler

Nice hotel but services are slow

Posted Feb 10, 2015
Overall I enjoyed my stay here . The only thing I didn't like about their service is about room services , it took forever for someone to pick up my laundry bag , they didn't clean my room when I requested in advance . Waited for 2 hours , and called again , then they showed up . They didn't bring more laundry bag and laundry form on my 2nd night . I had to call again and request for it .