Ratings based on 1,298 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by SausageDog from New York, NY

Brand new facilities. Excellent Staff.

Posted Apr 16, 2014
Location: Very close to Union Square. Easy 20-25 cab trip to/from the airport.
Outstanding hotel experience. Looks like the entire hotel (including the room we stayed in) had just been renovated. All staff check-in, concierge, breakfast staff and house-keeping were wonderful and helpful. Comprehensive complimentary toiletries for items you have forgotten (shaving cream, nail polish remover) or if you wanted a firmer foam pillow to borrow. Great gym facilities. Healthy, tasty breakfast (which was included in our room rate). WiFi in the rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing service

Posted Apr 14, 2014
The service of all the staff, from valet to front desk to housekeeping, was outstanding! I have never experienced such a staff full of people to do the very best they can to accommodate you. This hotel is very customer oriented. The hotel is also in a great location, close to Union Square and lots of shopping. I have no desire to explore any other hotel on our next visit-I will be staying here again.
5 out of 5
Recommended
for Everyone
by opera lover from LA

Great accommodations

Posted Apr 9, 2014
This hotel was so wonderful. It felt like a 5 star hotel. We have stayed at the Fairmont in the past and loved it of course, but the hills really were a huge obstacle for me if I wanted to walk around. The grand Hyatt is so centrally located. Beautiful restaurants all around it and Sacks fifth Ave store is just a block or so away. It was just heaven on earth. I loved that staff so helpful all the time when dealing with my wheelchair each time I called for my car. I felt like a queen. I so recommend this great hotel and will definitely go back next time I visit this city.
Comment from
Jan 9, 2014
Thank you so much for your review! We are thrilled you had such a great experience at the Grand Hyatt San Francisco! I'm glad to hear our staffs were able to assist you with your needs. Your recommendation is our biggest compliment. Look forward to welcoming you back again!
5 out of 5
Recommended
for Everyone
by opera lover from LA

Great accommodations

Posted Apr 9, 2014
This hotel was so wonderful. It felt like a 5 star hotel. We have stayed at the Fairmont in the past and loved it of course, but the hills really were a huge obstacle for me if I wanted to walk around. The grand Hyatt is so centrally located. Beautiful restaurants all around it and Sacks fifth Ave store is just a block or so away. It was just heaven on earth. I loved that staff so helpful all the time when dealing with my wheelchair each time I called for my car. I felt like a queen. I so recommend this great hotel and will definitely go back next time I visit this city.
5 out of 5
Recommended
for Everyone
by opera lover from LA

Great accommodations

Posted Apr 9, 2014
This hotel was so wonderful. It felt like a 5 star hotel. We have stayed at the Fairmont in the past and loved it of course, but the hills really were a huge obstacle for me if I wanted to walk around. The grand Hyatt is so centrally located. Beautiful restaurants all around it and Sacks fifth Ave store is just a block or so away. It was just heaven on earth. I loved that staff so helpful all the time when dealing with my wheelchair each time I called for my car. I felt like a queen. I so recommend this great hotel and will definitely go back next time I visit this city.
5 out of 5
Recommended
for Everyone
by opera lover from LA

Great accommodations

Posted Apr 9, 2014
This hotel was so wonderful. It felt like a 5 star hotel. We have stayed at the Fairmont in the past and loved it of course, but the hills really were a huge obstacle for me if I wanted to walk around. The grand Hyatt is so centrally located. Beautiful restaurants all around it and Sacks fifth Ave store is just a block or so away. It was just heaven on earth. I loved that staff so helpful all the time when dealing with my wheelchair each time I called for my car. I felt like a queen. I so recommend this great hotel and will definitely go back next time I visit this city.
5 out of 5
Recommended
for Everyone
by opera lover from LA

Great accommodations

Posted Apr 9, 2014
This hotel was so wonderful. It felt like a 5 star hotel. We have stayed at the Fairmont in the past and loved it of course, but the hills really were a huge obstacle for me if I wanted to walk around. The grand Hyatt is so centrally located. Beautiful restaurants all around it and Sacks fifth Ave store is just a block or so away. It was just heaven on earth. I loved that staff so helpful all the time when dealing with my wheelchair each time I called for my car. I felt like a queen. I so recommend this great hotel and will definitely go back next time I visit this city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Family Trip

Posted Apr 7, 2014
Pros: The location is great and the hotel is top-drawer
Cons: It would be nice to have two queen beds vs. two double beds. Better for family travel.
We were pleased with the room and amenities. Our check-in was made easier by the laptops the staff was using. They were not behind a desk but out in the room on a table. Check-in was very efficient. They remembered to ask for my travel rewards number as well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean, contemporary hotel- parking is a rip off.

Posted Apr 1, 2014
Pros: Cleanliness, style, location.
Cons: Cost of parking, no pool or jacuzzi. The bed was too soft.
Location: Union Square, walking distance or a short cab ride to most attractions.
This hotel was clean and comfortable but very basic for the price. Parking is $64 a night which is a total rip off, so we parked in the lot across the street for two nights and it only cost $20/night. The Intercontinental doesn't charge for parking. I would have expected the rooms to have robes and slippers and would have expected it to have a pool and jacuzzi, but it doesn't. These things would have made my stay better. The location is ideal, a block from union square and walking distance or a short cab ride to many other attractions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Apr 1, 2014
Would definitely stay here again. Great location, great staff, great views.