Ratings based on 1,245 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby Idris from Boston
Great central location. Love the lobby design.Posted Mar 8, 2014
Pros: Lobby is really pleasing.
Cons: vending machine is non existence in the hotel. you need to walk across to Walgreen
Location: this is the heart of SF.
It has a boutique hotel feel. High standard typically Hyatt and rooms are nice. Location is central if that's what you want.
for Everyoneby Gwen from Perth
Lots of staff but not very good servicePosted Mar 7, 2014
Pros: Great location
Cons: More welcoming staff
Location: Heaps of things to do nearby with the this great location being so close to Union Square.
Generally good experience with great location but staff seemed to be preoccupied with talking amongst themselves - seemed to be too many not doing anything in particular and not particularly helpful or friendly.
for Everyoneby Leah from Belmont, CA
Weekend in the CItyPosted Mar 3, 2014
Pros: Staff - 100%. Felt like a queen while paying budget rate.
Location: So central! Right off on union square, union square garage is nearby. Walking to chinatown, shopping, everything!
I live in the peninsula and take a room in the SF whenever I want a night out without having to drive half an hour back home. I've stayed at various hotels and apartments (through airbnb) in the city for this reason, and the Grand Hyatt is my favorite so far! Everyone at the Grand Hyatt was so nice to us! The staff was both professional and warm, from the doormen, to the folks checking us in and out, to staff in the lounge. This is my new favorite go-to place. Got a good rate from Expedia, too, so wasn't too pricey!
Jan 8, 2014 by Tiffany
Thank you so much for your review! Glad you found the Grand Hyatt San Francisco your go-to place in the city. It is great to hear you had such a great experience with us. We look forward to welcoming you back for another city escape soon!
by Q from LA
I won't come back again, or recommendPosted Feb 25, 2014
location is good in Union Square, but this is it. hotel design, ok; staff attitude, ok. But the parking is terrible. I've seen other comments about parking before but didn't pay too much attention. My personal experience is terrible. First of all, when we called, we were told there is ONLY one choice is Valet parking, cost $60. When we were checking in, the receptionist told us there is another option is that they have a parking building, it cost $45 for 24 hours. But the reality is that the Union Square underground parking is also available, we parked from 8pm to next day 11am, it cost us only $35. Basically, the parking issue killed our mood. Never feel so strong that I dislike this union square area. And I have had stayed so much better hotels, this one really doesn't have good security system. anyone can just walk in to the elevator and reach any floors.
by Laura from Dallas
Glass Bathroom DoorsPosted Feb 24, 2014
Pros: Location is great and centrally located with easy access to public transportation.
Cons: Trade out the glass bathroom door for regular doors. Design looks great, not practical.
If it weren't for the glass bathroom door in the hotel room, I would have given this hotel a 4 stars. Too much light in the room during the night when sleeping and the other person has to go in there. Just doesn't have the feel of privacy I like when I gotta go either! if it weren't for that, I would highly recommend it.
for Everyoneby A verified traveler
Great HotelPosted Feb 24, 2014
Modern, nice amenities, clean. Enjoyed our stay. Good location in San Francisco.
for Everyoneby Tim from Australia
I can't believe itPosted Feb 22, 2014
Cons: Their TV channel selection range.
I am long standing and loyal Hyatt Hotel chain customer. I am astounded that they do not have the BBC on their television channel listing.
for Everyoneby A verified traveler
Great location near Union Square!Posted Feb 11, 2014
We had a wonderful experience! The staff was nice and helpful! The location was perfect and close to just about everything! I would recommend this hotel!
for Everyoneby travelover from LG
Nice location close to beautiful union square.Posted Feb 4, 2014
Wonderful staff and our room got upgraded to 30th floor. Beautiful bay and city view. Only complaint is tempature in room was a little cold even heater was turned up to 78F*, parking was expensive.
for Everyoneby z.
central locationPosted Feb 2, 2014
all good. the only surprise was that they closed the bar at the top and coverted it into conference rooms. it's nicely remodeled and hotel and rooms are in excellent condition.