Ratings based on 1,797 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Walnut Creek, Ca

Great Union square location

Posted Dec 19, 2014
Pros: Most everything
Cons: Would have appreciated complimentary morning coffee, given the fact that this is an upscale and expensive. Valet Parking cost was outrageous
Check in staff were terrific. So were the valet parking folks, guest services and the lounge staff. As noted below, complimentary coffee in the lobby in the morning would be appreciated.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego, ca

Great hotel in great location

Posted Dec 18, 2014
Easy to get to and great location. Bar is a bit small and the servers seemed stressed out but rest of the experience was great
4 out of 5
Recommended
for Everyone
by A verified traveler

Great option but needs a littlemaintenance

Posted Dec 15, 2014
Pros: The hotel is very well located in the facilities relatively new
Cons: General maintenance
Bathroom shelves we're loose, the windows were a little dirty and the phone was not working
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas, NV

Posted Dec 14, 2014
Location: Everything close by
Friendly and helpful staff from check in to check out. Will stay at this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2014
When I checked in I was offered an upgrade to a room on the 30th floor with a view of Union Square at no extra charge. Spectacular view! Very comfortable room with nice linens and bath supplies. The staff was super friendly and even offered me an umbrella on my way out the door into the rain. Perfect location for exploring the city as it's in the center of it all. Will definitely be staying here again in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Jose, CA

Good hotel next to Union Square

Posted Dec 1, 2014
Pros: Location, features in the room.
Location: Right at Union Square, so many choices for shopping and food.
Very conveniently located right at Union Square. Hotel is in excellent condition with superb features. My family had a wonderful time here.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service & great location

Posted Dec 1, 2014
Room, food & service were excellent! Plus great location for shopping, restaurant & visiting famous sights. We will be back again!
3 out of 5
by A verified travelerfrom L

Disorganized and impersonal.

Posted Nov 30, 2014
Staff members seemed overwhelmed, overworked and like even they didn't "believe" in their hotel's ability to deliver a personalized positive experience. This place was a revolving door for guests. The bartender in the restaurant was downright rude.
4 out of 5
Recommended
for Everyone
by A verified traveler

Grand Hyatt San Francisco

Posted Nov 29, 2014
Everyone and everything was wonderful during the 3 days that we stayed. location is amazing
4 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous hotel in great location

Posted Nov 28, 2014
Hotel was beautiful and conveniently located to all the shops. Loved it!