Exterior

Reviews of HYATT house Belmont/Redwood Shores

3 out of 5
HYATT house Belmont/Redwood Shores
400 Concourse Dr, Belmont, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 538 out of 1000 reviews" "
Rating 8 - Good. 257 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 40 out of 1000 reviews" "
Rating 2 - Terrible. 55 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lisa, Saratoga

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to highway exit and convenient.
Stayed 5 nights in Apr 2024

10/10 Excellent

Jacob

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean, comfortable, and quiet. The staff was friendly and courteous.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful room. It was quiet and the darling shades worked great. The bed and pillows were comfortable. The staff was friendly and helpful. We would stay here again and would recommend this Hyatt to friends and family.
Stayed 15 nights in Mar 2024

10/10 Excellent

Ralph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with great rooms. The two bedroom rooms are fantastic especially with a bathroom in each room. I would definitely stay there again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Carlo Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Dmitriy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from FOM on Apr 1, 2024
Dear guest, Thank you for choosing Hyatt House Belmont/Redwood Shores for your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please get in touch with me directly. We look forward to being of service to you shortly. Best regards, Front Office Manager

10/10 Excellent

Anh

Stayed 1 night in Mar 2024

10/10 Excellent

rachia

Liked: Property conditions & facilities
Quick and easy check in Friendly staff Quick to respond to issues I wish they had smart TVs! But overall our stay was great considering I had kids! We loved the hot breakfast too 💕
Stayed 4 nights in Mar 2024
Response from FOM on Mar 27, 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. Also, we would like to thank you for giving our front desk agent Gemma the credit for the great service she delivered. to you.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Front Office Manager

10/10 Excellent

Rajendra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and rooms. Spacious.
Stayed 2 nights in Dec 2023
Response from FOM on Mar 23, 2024
Thank you for choosing Hyatt House Belmont/Redwood Shores for you recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please get in touch with me directly. We look forward to being of service to you shortly. Best regards, Front Office Manager

10/10 Excellent

Tim

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time I decided to stay at the Hyatt house. It has all the amenities you may need while you stay away from home.
Stayed 2 nights in Mar 2024
Response from FOM on Mar 23, 2024
Thank you for choosing Hyatt House Belmont/Redwood Shores. We truly value every guest that stays with us. Thank you for your feedback and review. We look forward to serving you again in the near future. Have a great day. Front Office Manager.

10/10 Excellent

Stephane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only blimp was the fresh paint on our door got on our clothes but Luciane at the desk was so nice and reassured us. The room was nice and spacious
Stayed 3 nights in Mar 2024
Response from FOM on Mar 23, 2024
Dear guest, Thank you for your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Front Office Manager

8/10 Good

Betty

Response from FOM on Apr 1, 2024
Dear guest, Thank you for your feedback. We are sorry to hear that your experience wasn't amazing. At Hyatt House Belmont, we strive to provide guests with the best experience we can. Thanks again, your comments helped us, and our team will work to make your experience better next time. Best regards, Front Office Manager

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
No elavetor our room is on the 4th floor and no staff helped us and housekeeping availble all the time
Stayed 2 nights in Mar 2024
Response from FOM on Mar 23, 2024
Dear guest, I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.dear guest, Thank you for choosing Hyatt House Belmont for your recent stay. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Front Office Manager

6/10 Okay

Peyton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from FOM on Mar 23, 2024
Dear Guest, Thank you for choosing us Hyatt House Belmont Hotel for your recent stay. Your feedback is highly appreciated as it helps us to improve our service and property. We hope to see you again soon. Best regards, Hyatt House Belmont/Redwood Shores Front Office Manager

6/10 Okay

VINEET

Disliked: Cleanliness, property conditions & facilities
No elevators in the hotel. It’s a hassle moving your luggage upstairs 2nd or 3rd floor without elevator. Carpet in the suite is dirty and full of stains.
Stayed 3 nights in Feb 2024
Response from FOM on Feb 19, 2024
dear guest,Thank you for choosing us for your recent stay. We apologize for any inconvenience that you have experienced during your stay .Your feedback is highly appreciated as it helps us to improve our service and property. Please be assured that we will take prompt action to address the issues and comments you have brought to our attention. If you need anything else or have other concerns, please feel free to call the hotel and speak with one of our management teams.We are very sorry again for the inconvenience and would like to have the opportunity to welcome you back soon and provide you with a better experience.Best regards,Hyatt House Belmont/Redwood ShoresFront Office Manager

10/10 Excellent

Beenish

Stayed 2 nights in Jan 2024
Response from FOM on Feb 12, 2024
Dear Guest,We would like to express our gratitude for choosing Hyatt House Belmont as your recent accommodation choice. We truly appreciate the feedback and review you have provided us with. We are looking forward to welcoming you back to our hotel soon. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable. Thank you again for choosing Hyatt House Belmont and have a great day!Best regards,Stephanie MonizFront Office Manager

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from FOM on Feb 12, 2024
Dear Guest,Thank you for choosing to stay with us. We greatly appreciate your feedback, and we are thrilled to hear that you had an enjoyable experience. We hope to have the pleasure of serving you again in the near future. Have a wonderful day!Best regards,Stephanie MonizFront Office Manager

8/10 Good

Jo Claire

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only negative is the lack of security cameras on the parking are.
Stayed 7 nights in Jan 2024
Response from FOM on Feb 12, 2024
Dear Guest,Thank you for choosing Hyatt House Belmont for your stay. We appreciate your feedback and review. We look forward to serving you again in the near future. Have a wonderful day.Best regards,Stephanie MonizFront Office Manager

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service
I like the people that work there, friendly. The hotel rooms look a bit tired. Need a restaurant for sure. Overall was a nice stay. Thanks.
Stayed 1 night in Jan 2024
Response from FOM on Feb 12, 2024
Dear Guest,Thank you for choosing to stay at Hyatt House Belmont. We sincerely appreciate your review and feedback. We are delighted to hear that you had a wonderful experience with our staff and we eagerly look forward to serving you again soon. Thank you for your business and have a lovely day.Best regards,Stephanie MonizFront Office Manager

6/10 Okay

Yu

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from FOM on Mar 23, 2024
Thank you for your feedback. We are sorry to hear that your experience wasn't amazing. At Hyatt House Belmont, we strive to provide guests with the best experience we can. Thanks again, your comments helped us, our team will work and make your experience better next time. Have a great day. Front Office Manager

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from FOM on Feb 13, 2024
Dear Guest,Thank you for choosing our business. We appreciate your valuable feedback and review. We look forward to serving you again soon. Have a wonderful day!Best regards,Stephanie MonizFront Office Manager

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose Hyatt House for the proximity to my job and to the mall and lots of dining choices. The suites were very spacious with plenty of room for the 3 family members. The room was not thoroughly cleaned though. There was a cigarette box and candy left in the desk drawer, and some spilled toothpaste was in the sink when we first arrived. Also you can hear murmured talking through the walls and you can hear people easily talking outside. I like that there’s 24 hr coffee and tea, and the breakfast included hot items like eggs and ham/ sausage, potatoes and a waffle maker. The gym had 3 treadmills, 2 stair masters, and a bike, and a weight rack with dumbbells from 5-50 lbs. I’d say we had a good weekend getaway.
Stayed 2 nights in Jan 2024
Response from FOM on Feb 13, 2024
Dear Guest,Thank you for choosing Hyatt House Belmont. We appreciate your business and value your review and feedback. I sincerely apologize for not meeting the Hyatt standards during your stay in our hotel room and especially upon your arrival in the room. This is not reflective of the level of service we strive to provide, and we regret any inconvenience caused. Your satisfaction is our top priority, and we hope to have the opportunity to serve you better in the future.Sincerely,Stephanie MonizFront Office Manager

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from FOM on Feb 12, 2024
Dear Guest,Thank you for choosing to stay with us. We hope you had a pleasant experience and look forward to serving you again soon. Your feedback is always appreciated.Best regards,Stephanie MonizFront Office Manager

6/10 Okay

seanna

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Big rooms. Very run down
I want to start off saying the staff is wonderful. The front desk ladies were awesome and so accommodating. That was the best thing of this place. We went to our room and opened it up and it was filthy. Never cleaned. We were given another room after that. Completely run down. Handles missing on cabinets in our room. Coffee still left in maker. Carpets are stained as well as the couch and curtains. Carpets were also ripped. Nice big rooms and the price is great. But they need to update and clean the carpets. Pool was fine. I probably won’t stay there again.
Stayed 2 nights in Jan 2024
Response from FOM on Feb 13, 2024
Dear Guest,The team at Hyatt House Belmont want to thank you for choosing us as your accommodation provider. However, we are sorry to hear that your stay did not meet your expectations. We apologize for any inconvenience caused and want to assure you that this is not reflective of our usual high standards of service. We appreciate you choosing us and hope that we can serve you again in the future. Have a great day.Best regards,Stephanie MonizFront Office Manager

8/10 Good

Jin Il

Disliked: Staff & service
Stayed 4 nights in Jan 2024
Response from FOM on Feb 12, 2024
Dear Guest,Thank you for choosing our hotel. We appreciate your feedback and hope to have the pleasure of serving you again soon. Have a great day.Best regards,Stephanie MonizFront Office Manager

10/10 Excellent

Jessica, Las Vegas

Stayed 2 nights in Jan 2024
Response from FOM on Feb 12, 2024
Dear Guest,Thank you for choosing to stay with us at Hyatt House Belmont. We appreciate your feedback and review and hope to have the pleasure of serving you again soon. Have a great day!Best regards,Stephanie MonizFront Office Manager

10/10 Excellent

Nicole

Stayed 3 nights in Nov 2023
Response from FOM on Feb 12, 2024
Dear Guest,Thank you for staying with us. We truly appreciate your business and feedback. we look forward to serving you again in the near future. have afabolous day.Best Regards,Stephanie MonizFront Office Manager

2/10 Terrible

Ho Yi, Flagstaff

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Undeniably the worst Hyatt experience ever. Stay away if you have any accessibility needs or have heavy luggage. There's no elevator! My wife suffered from a tailbone injury and has a very difficult time moving, but they gave us a room on the 3rd floor. I explained the situation to the front desk, and they weren't able to accommodate us. The room didn't have bedding and pillow for the sofa bed. So, I called the front desk and asked them to send those to the room. They said they didn't have people to bring them, and I had to go to the front desk to grab them myself if I still need them. Of course I need them, or else why would I call them in the first place. It was not a short distance, plus I had to walk all the stairs. I guess more workout for me.
Stayed 1 night in Jan 2024
Response from FOM on Feb 13, 2024
Dear Guest,Thank you for choosing to stay with us at Hyatt House Belmont. We apologize for not providing you with a five-star experience and for any inconvenience caused by not accommodating your needs and requests. We appreciate your feedback and will take it into consideration for future improvements, both for your return stay and for other future guests. We are sorry once again for any inconvenience caused.Please let us know if there is anything else we can do to make your stay more comfortable in the future. Have a great day.Best regards,Stephanie MonizFront Office Manager

10/10 Excellent

Rebeka

Stayed 28 nights in Dec 2023
Response from FOM on Feb 13, 2024
Dear Guest,Thank you for choosing Hyatt House Belmont. We greatly appreciate your feedback and review. We look forward to serving you again shortly. Have a nice day.Best regards,Stephanie MonizFront Office Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from FOM on Feb 13, 2024
Dear Guest,We, here at Hyatt House Belmont, would like to express our gratitude to you for choosing to stay with us. Your feedback and review are highly appreciated. We hope to have the pleasure of serving you again in the future. Have a wonderful day!Best regards,Stephanie MonizFront Office Manager

8/10 Good

Sergei, Mount Kisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with a family. Plenty of room, quiet.
Stayed 5 nights in Jan 2024
Response from FOM on Feb 13, 2024
Dear Guest,Thank you for choosing to stay with us. We appreciate your feedback and review and look forward to welcoming you back soon. Have a great day!Sincerely,Stephanie MonizFront Office Manager

10/10 Excellent

Maria

Stayed 1 night in Jan 2024
Response from FOM on Feb 13, 2024
Dear Guest,Thank you for choosing to stay with us. We value your feedback and appreciate you taking the time to review us. We look forward to serving you again soon. Have a great day!Regards,Stephanie MonizFront Office Manager

8/10 Good

Jay

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from FOM on Feb 13, 2024
Thank you for choosing Hyatt House Belmont. We appreciate your feedback and hope to serve you again soon. Have a good day. Front Office Manager

10/10 Excellent

Federico

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 4 nights in Dec 2023
Response from FOM on Feb 13, 2024
We would like to express our gratitude for your business and thank you for your valuable feedback and review. We hope to serve you again in the near future. Have a wonderful day. - Front Office Manager

2/10 Terrible

kevin paul

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property turned out to be an absolute disaster. Picture this: the lake, reeking like a sewer, the shower with barely a trickle of water, the stench of weed permeating the air, and a room that seemed untouched by any cleaning efforts. To top it off, scattered beer bottles greeted me beside the couch. I expected an average stay, but what I encountered was beyond dismal—a truly nightmarish experience.
Stayed 3 nights in Jan 2024
Response from FOM on Feb 13, 2024
Dear Guest,Thank you for choosing Hyatt House Belmont as your destination. We deeply apologize for not meeting your expectations during your recent stay with us. However, we appreciate your feedback and review, and we highly value your opinion. Please know that your input will be taken into consideration as we strive to improve the quality of our services.Once again, thank you for choosing to stay with us, and we look forward to the opportunity to serve you better in the future. Have a great day.Best regards,Stephanie Moniz- Front Office Manager

4/10 Poor

ANTONIO C S

Traveled with family
Disliked: Cleanliness, staff & service
Limpeza extremamente ruim. Apartamento cheirando mofo e cigarro. Cabelos no box e sujeira embaixo das camas
Stayed 3 nights in Jan 2024
Response from FOM on Mar 5, 2024
Dear guest, thank you for choosing us for your recent stay. We would like to apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly.Best regards,Front Office Manager

6/10 Okay

Ramzi

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The facility Libby service is decent but rooms are old and not clean, old flooring and windows are filthy. We felt our bed had bed bugs too Couldn’t wait to checkout. I requested room cleaning and they said they do it every 3rd day which we were checking out
Stayed 3 nights in Dec 2023

10/10 Excellent

Julianna

Stayed 2 nights in Dec 2023
Response from FOM on Feb 12, 2024
Dear Guest,We at Hyattl House Belmont would like to thank you for staying with us. Your feedback and review are very important to us. We look forward to serving you in the future. Have a lovely day.Best regards,Stephanie MonizFront Office Manager

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Delight
Ruby at the front desk was the most hospitable worker. She is nothing but a bundle of joy and ensured that we had the most comfortable New Years stay. The property is more homey than anything, and I can assure you that whatever you need will be heard with open ears. The best way to start off the new year.
Stayed 1 night in Dec 2023

10/10 Excellent

Magdalena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Katrina

Traveled with family
The floor in our room doesn’t look like it has been vacuumed in a while
Stayed 1 night in Dec 2023

10/10 Excellent

Alvinesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy, the room very nice clean amazed that the bedroom was sperate from the rest of the room. Very nice.
Stayed 1 night in Dec 2023

10/10 Excellent

Khainapa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 5 nights in Dec 2023

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service
Smelly carpet and lousy breakfast.
Stayed 4 nights in Dec 2023

10/10 Excellent

ARAKEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from FOM on Feb 12, 2024
Dear Guest, Thank you for your business and we truly appreciate your rating. We look forward to having you stay with us again soon. Have a fabulous day.Regards,Stephanie MonizFront Office Manager

8/10 Good

Rodel

Stayed 1 night in Dec 2023
Response from FOM on Feb 12, 2024
Dear Guest,Thank you for choosing us for your recent stay. We have received your review and we greatly appreciate your feedback. We hope to have the pleasure of your business again in the future. Have a wonderful day!Best regards,Stephanie MonizFront Desk Manager

10/10 Excellent

Soogyeom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient place
Response from FOM on Feb 13, 2024
ear Guest,Thank you for choosing to stay with us. We appreciate your feedback and appreciate you taking the time to review us. We look forward to serving you again soon. Have a great day!Regards,Stephanie MonizFront Office Manager

10/10 Excellent

Gina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, best buffet! Friendly staff. Jasmine made our dinner, it was delicious!
Stayed 1 night in Dec 2023
Response from FOM on Feb 12, 2024
Dear Guest,Thank you for choosing to stay with us. We appreciate your feedback and look forward to welcoming you back soon. Have a great day!Best Regards, Stephanie MonizFront Office Manager