I love the Hampton Inn, yet this is the first time an employee has provided subpar customer service. Our international flight from Brisbane to San Francisco arrived very early in the morning, a factor I didn't consider when booking at the Hampton Inn at 300 Gateway Blvd. The Hampton Inn agent, Joyce, was unfriendly and uncommunicative. My elderly mother and I sat in the lobby for hours. We sat in the lobby for hours and were made to sit there until noon. She told us that checking in before that would be fifty dollars. I understand company policy, but there is also a time when you accommodate your customers for extenuating circumstances.