Ratings based on 2,674 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom 埼玉

日本人なので

Posted Mar 3, 2015
4泊利用しました。 チェックイン時にカードを見せてと言われ見せたところ、サインをしてる間にお金が引き落とされてました。なんの説明もなしに。 その後滞在中にこれは何かと言う質問をしに行きデポジットだと言われ、納得しました。 その後チェックアウト時に返金されると思っていたら、キーを返しただけで、終わりました。 チェックイン時もチェックアウト時もレシートは渡されず、英語が話せないので、やられました。 部屋自体はきれいなのですが、たまたま以前利用した人が残していったであろうペットボトルを見つけました。 立地は安全です。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom BA

Muy buena ubicacion

Posted Mar 2, 2015
Excelente ubicacion del hotel. Cerca de muchas tiendas para ir de compras y muy bien ubicado para salir a pasear y conocer
2 out of 5
by A verified traveler

OK, not good

Posted Mar 2, 2015
Pros: Location
Cons: See above
Location: Union Square great place for public transpoartation
Hotel is clean and very well-located (although just a few blocks from the Tenderloin), but needs to be updated. Windows thin. I had a room in the back exposing me to a very loud HVAC system. Heating and cooling system didn't work that well.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay with super helpful staff!

Posted Feb 28, 2015
Pros: Location, staff and character of the older building.
Location: Union square and great restaurants are walking distance.
Had to go for some business and I was able to walk anywhere I needed to go because of the excellent location. The staff was very helpful, friendly and professional. I will definitely stay here again if I need to be in SF.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location -nice rooms

Posted Feb 19, 2015
Great hotel, love the location, park somewhere else-up the street-parking at the hotel is 57.00 per day plus taxes-parked up the street -for 30 per day
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Napa, CA

Great hotel for a shopping weekend

Posted Feb 18, 2015
Pros: Large room, comfortable beds, quiet, wonderful staff.
Cons: My daughters wanted to use the Sauna, but it needs to be scheduled in advance and unlocked. It should be available without a reservation.
My Daughters and I stayed at the Handlery for a girls shopping weekend. It is less than a block from Union Square was perfect for our trip. Our room was beautiful and large. The front desk gave me the choice of a street room with a view or a quiet room with no view. We selected the quiet room and were very happy.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom AZ

Pleasant and centrally located.

Posted Feb 18, 2015
Location: convenient. shops, restuarants within an arms length.
All staff members were very helpful with getting directions & transportation. All staff members should be commended for their excellent social skills.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Nice hotel in great location. Close to everything.

Posted Feb 16, 2015
We had four days and explored most of the City. Transit is so convent . GGP, Fishermans Wharf,and great dining.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom world traveler

Better choice for union square

Posted Feb 12, 2015
Pros: This place is a good value and quiet....
Cons: It's better than the W
Location: Sushi Boat restaurant is very close....
This hotel is very quite (unusual for this side of town). It provides the best value for the area. I will stay here when ever I come to SF from now on. It is actually actress the street from a $500/night hotel.... It is close to the Sushi Boat which is awesome!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom seattle

Excellent location

Posted Feb 8, 2015
AC unit does not cool the room. Nice room layout for 3 adults