Ratings based on 2,881 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Fredericksburg,VA

Breakfast not incl. "b/c we booked with Expedia"

Posted Jun 30, 2015
We stayed for four nights in June. Our first morning they informed us breakfast wasn't included for us because we booked through Expedia, although foreigners booking through travel companies receive the breakfast vouchers. Given that letdown, and the fact that the weather was far too cold to make using the heated pool comfortable, I regret choosing this hotel. We also ended up in the "historic" part of the hotel. While the rooms were renovated, they are cramped--particularly the bathroom. CA has a water shortage, which probably explains the lack of water pressure in the shower. We did eat breakfast in the hotel the first morning and paid over $50 for one waffle, one yogurt with fruit, one tea, one coffee and one juice. The location is near Union Square and Chinatown, but we spent most of our time down near the water and at Golden Gate Park. The lines to ride the trolley are crazy long if you don't get there early. We waited over an hour to get on a trolley to return to our hotel one night and ended up walking all the way back another night (quite the workout on the hills). The room was clean, and the staff friendly, but I would choose a hotel near the waterfront next time.
4 out of 5
Recommended
for Families
by A verified traveler from Boston

Great location and some good rooms

Posted Jun 30, 2015
Pros: Location, pool, free wi-fi.
Cons: CONCIERGE
Location: Union Square has tons of shopping but also easy access to cable cars, 20 minute pleasant walk to piers for Exploratorium, etc.
Location is terrific. Hotel has 2 buildings: "historic" (old with small noisy rooms overlooking street) & "premier" (where you want to stay). Expedia booking got us historic building so we upgraded (negotiated from original quote of $40 per night to $20). This got us a significantly larger room overlooking the interior courtyard of the "premier" building where the outdoor heated pool is located. Pool was warm enough to use even with cool evenings, with heat lamps around it. Pool closes at 8:00 so being near it is not noisy, except in the AM but we were up by 8:00 anyway. Room had frig, toilet separated from sink by door, two fairly comfortable beds, updated fixtures, a sitting area so adults could sit up and read/work while kids slept. We asked for quiet room & got one at the end of the hall with no foot traffic past our windows like some of the others. Wi-fi was free but not very good. HUGE negative was the concierge--arrogant & unhelpful. Asked for a quick, inexpensive meal for 2 tired children & 2 casually dressed adults. Gave us names of 4 tourist traps with entrees priced $25-$35. When I challenged these prices as far from "cheap" he haughtily told said "this is Union Square." We proceeded to find a number of nearby places that fit our needs. Overheard him push same places on other guests. He apparently didn't like me publicly challenging his advice because he was openly rude to me for the rest of our five night stay. Other staff were better but not great.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chico, Ca.

Oh the stairs!

Posted Jun 28, 2015
Pros: Great service and friendly people. Very nice restaurant next door.
Cons: Better way to get to the lobby from the part of the hotel above the parking garage.
Location: Right off Union Square, lots of shoppig
Great room but hard to get to the lobby. Had to get to another part of the hotel and had to go past the pool and rec area and up and down stairs to get there and back to the room. Hard with bad knees. My room was fabulous though with a great view! Wonderful staff!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2015
Nice City, easy to travel by train buss etc. N
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jun 26, 2015
Really good place to stay. All staff were very accommodating. One of the elevators did not and the other was sporadic. Also, the pillows were too soft. Otherwise, a good experience.
3 out of 5
by A verified traveler from Loves Park, Il

Good location, but needs updating

Posted Jun 25, 2015
Pros: Location, size of the premium room were good. Staff was friendly and helpful.
Cons: The lobby and parts of the hotel were nice, but the rooms really need updating.
Location: Great location in union square and close the the bart and great shopping and restaurants.
Good location with a nice lobby and the premium rooms were nicely sized, but really needs updating.
5 out of 5
Recommended
for Everyone
by A verified traveler from N. California

great location--right at Union Square

Posted Jun 19, 2015
Pros: ease of parking, very good restaurant
Location: all the sights of San Francisco are easily accessed by cable car, walking, tour bus, etc
easy check in and parking. very quiet in spite of being in the heart of San Francisco's Union Square and theatres.
3 out of 5
by A verified traveler from pa

Old Building, great location

Posted Jun 19, 2015
We found this hotel difficult to get around, the walk from the garage to the lobby is difficult. The hotel is in a great location surrounded by great food and close to transportation. Our room was an odd layout though and had 3 big windows, with a view of exhuast fans. No amenities
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 17, 2015
Pros: It is convenient, locating in the heart of downtown, closed to many shopping malls and restaurants; nice for walking and sightseeing the city.
Cons: parki
The hotel is probably ok; it is convenient locating in the downtown. My friends and I have a room with two queen beds. It is a bit dusk on the desk, lamp, and overhead of bedding. But, overall it is still ok for me. You could park your car at the public parking building, not too far from the hotel, only one block of street by a couple minutes walk, at 35$ paid all day/night. The staff will recommend you where you should park and save your money.
4 out of 5
Recommended
for Everyone
by A verified traveler from Long Beach, CA

Good hotel and perfect location

Posted Jun 9, 2015
Close to everything and do not forget breakfast at Sears Fine Food!