Ratings based on 1,008 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Davis

Didn't like the upgrade.

Posted Sep 8, 2014
Location: near great restaurants and the waterfront
I like the Queen bay view rooms better than the King bay view rooms because the view is of the bridge from the bed.
3 out of 5
by A verified traveler

Posted Sep 3, 2014
Very overpriced for the small room with NO view. And the valet service we paid for.. the guy had us walk with all our suit cases and bags (while he took the one with wheels) to get our car a block and a half away (that did not make me happy!).
5 out of 5
for Everyone
by A verified traveler from San Jose, CA

Natalia's 19th birthday celebration

Posted Aug 25, 2014
Pros: Thank you for the nice birthday wishes and cupcakes for Natalia's birthday; she really liked that and it was so inviting when we arrived.
Cons: n/a
Location: We did the Alcatraz and Angel Island tours and walked the wharf.
We loved staying in the Penthouse suite; there are three in our family so having the extra bed made our stay much more comfortable. We enjoyed Ozumas for dinner and in the morning, we loved riding the bikes to see the bridge and the wharf. The hotel is very nice and we appreciate our stays at the hotel.
5 out of 5
for Everyone
by A verified traveler from Fort Bragg, CA


Posted Aug 19, 2014
Pros: Location, location, location! Staff, amenities, the wine and beer at happy hour. They even have a masseur there for your relaxation.
Cons: The hallways are very warm.
Location: Your on the Embarcadero. You can catch a bus, train, Cable car, Bart, ferry, etc. to anywhere in the city or beyond.
An ideal location for all of a San Francisco experience. A five minute walk from the Ferry Building. You are at a hub of all the transportation you need to enjoy the entire city. The hotel is beautifully appointed and the staff are very knowledgeable and accommodating. The room was not big by any matter of means but very comfortable. The bed was awesome but the best part of the room was the bay view. It is definitely worth paying a little extra for a bay view. This is my new and only hotel destination in San Francisco from now on!!!
5 out of 5
for Couples
by A verified traveler from Los Angeles, CA

Small Room, But Very Comfortable

Posted Aug 7, 2014
Pros: Wine hour (5:00-6:00) every night, bed, service, bathroom, location, price
Cons: Cheaper parking
Location: Located right on Embarcadero. Quick access to the Ferry Building, Bay Bridge. Excellent restaurants and bars nearby
Small room, but was one of the "cheaper" rooms. Originally was given a double bed with standing shower and was upgraded at no cost to a queen bed with shower & tub because of availability. Really comfortable bed, cozy room, large TV, big enough bathroom for both of us to get ready at the same time. Service was phenomenal. They really cared about us having a comfortable stay.
4 out of 5
for Everyone
by A verified traveler from toronto


Posted Jul 21, 2014
Great hotel and friendly staff! Really enjoyed it. Clean, great location near the pier and farmers market.
2 out of 5
by A verified traveler from Vancouver, Canada

Nice place

Posted Jul 20, 2014
Pros: good view and location
Cons: should include basic cable, and bredakfast
Location: Great for shopping and travel.
Great hotel, No service is included in the price,You have to pay for everything, including rope and the swimming pool is paid extra, not incluin nor the breakfast.
2 out of 5
by A verified traveler

Noisy and over priced

Posted Jul 18, 2014
Pros: location
It was tough getting a reasonable priced hotel in SFO on my recent business trip, so spent nearly $400 for one night. I ended up in room near large roof top AC units and a special needs shower that came up to my chest. Major disappointment and will not be staying here again.
4 out of 5
for Everyone
by A verified traveler

Small rooms but nicely appointed.

Posted Jul 15, 2014
Pros: Clean, tastefully appointed.
Location: We loved the proximity to the bay and ferry building. And, it is right in the heart of a number of great restaurants.
Hotel staff was terrific. The rooms were small but very nice and the bathroom was comfortable and spotless. We will definitely stay again. View rooms overlook the bay and bay bridge. If you plan on spending relaxing time in the room, it would be worth the upgrade
2 out of 5
by A verified traveler

location is great but price is outrageously high

Posted Jul 15, 2014
$260 for a room smaller than a closet is outrageous. literally only fit one double sized bed with not enough walk space to maneuver around the bed! Hotel staff was great though and the bed was clean