Ratings based on 960 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom wisconsin

Windy night

Posted Apr 27, 2015
Pros: Cleanliness
Cons: Room location.
Location: SFO
Next time would ask for a room that faces a different direction. Wind howled through the side we faced and whistled loudly. Nice and clean...would stay again.
Comment from Hotel Management
Apr 29, 2015 by Kim, Hotel Management
Thank you for reviewing your stay with us! We are sorry to learn you were disturbed by the wind.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 21, 2015
Our experience was great. The only thing that got us scare was the fire alarm that happened early in the morning. Everything was nice and relaxing.
Comment from Hotel Management
Apr 29, 2015 by Kim, Hotel Management
Thank you for reviewing your recent stay with us. We appreciate your patience and understanding with the fire alarm issue and hope to see you again if your travels bring you back to the area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and very nice people

Posted Apr 12, 2015
Next door Neighboor was loud until 3 am and when i asked if there is another room in the morning, they told me that they are checking out. The hitel gave my whole party breakfast vouchers that was worth around $50.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bed squeaked and was too soft for us.

Posted Apr 9, 2015
But our stay was very nice. Ladies in the front in the morning, very nice. We have stayed there before and liked it. Will recommend it to everyone.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom China

Posted Apr 7, 2015
i would like the meal in this hotel inn and room comfort
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sacramento

Nice if you are fluting out of SFO.

Posted Mar 30, 2015
Pros: Clean, convenient to airport, had airport shuttle, . Had coffee, lemon water and fruit readily available and fresh baked cookies at desk.
Cons: Beds were smaller than queen. They were long but not wide. They were comfortable enough but difficult if you have to share.
Location: Near airport.
Nice hotel. Staff friendly. Nice lobby and facilities.
Comment from Hotel Management
Apr 20, 2015 by Kim, Hotel Management
Thank you for reviewing your stay with us Lorri! We are happy to hear you enjoyed the refreshments available in lobby.
5 out of 5
Recommended
for Everyone
by A verified traveler

Love this place

Posted Mar 13, 2015
Use it for over nighters in the city. Great food/ menu/ speedy room service. Nice staff mostly and super clean.
Comment from Hotel Management
Mar 16, 2015 by Aaron, Hotel Management
Anne - Thank you for recognizing the staff and the hotel's cleanliness in your feedback. We are delighted that you chose the HGI San Francisco Airport!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Mar 2, 2015
Not too happy with fact that you advertise that it includes a complimentary breakfast!! We had to pay for it....
Comment from Hotel Management
Mar 27, 2015 by Aaron, Hotel Management
I am sorry that there was a misunderstanding about the restaurant breakfast. We only want our guests to pay for the services that is used. We are able to offer a little less rate because breakfast is not included in the rate. We look forward to your next visit to HGI SFO!
2 out of 5
by A verified traveler

uncomfortable nights sleep

Posted Feb 25, 2015
One of the most uncomfortable beds and pillows I have ever slept in and with in .The bathroom was not attractive at all. This was not a place I would stay again.
Comment from Hotel Management
Mar 6, 2015 by Josh, Hotel Management
Thank you for staying with us
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2015
Not enough parking space. Had to go around for 15 mins and still can't find an available spot. Had to take out one of coned reserved parking space to park. It was 2 am & I can't get to my room until I park my car.
Comment from Hotel Management
Mar 6, 2015 by Josh, Hotel Management
Thank you for staying with us! So sorry parking was difficult, we were have some work done on one section which as now been completed. We hope to see you again in the future