Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orange County

Clean, quiet and very economical

Posted Aug 23, 2014
Pros: Price, comfort, complimentary toothbrush and toothpaste in the lobby restroom. Excellent customer service
After running around San Francisco all day, we looked forward to going to the hotel to rest. The lobby is welcoming with flavored water, coffee, tea and hot cocoa at your disposal. There is a cute teeny tiny full service bar to the left (nice strong drinks served here!) and a mini restaurant with plenty of sitting. To the right a large dinning table separated by a fireplace for privacy. Overall a great setup! Rooms were clean, AC worked great. Small fridge and microwave in the room....which I found out you have to request at other local hotels in San Francisco...so it was greatly appreciated. ALSO, parking is free.....another luxury in San Francisco. Well worth the drive, as it is not right next to all of the touristy hot spots, but conveniently located near a pet hotel for our little Charley.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dripping Springs, TX

Excellent hotel close to the airport

Posted Aug 20, 2014
Pros: cleanliness, friendly staff, free parking.
Location: Very close to the airport, perfect if you have an early morning flight.
I spent 4 nights here while moving my daughter into her new apartment at SFSU. Finding a decent hotel near SFSU is challenging, so I have started staying closer to the airport. This hotel is in a quiet location, and the staff are outstanding! Friendly, helpful, and prompt in all aspects of service. Also, free parking! My main consideration in rating a hotel highly is cleanliness. This hotel was extremely clean and we had no problems during our stay. The bed was too soft - my back & neck weren't happy about sinking into a soft pit in the center of the mattress - but it was tolerable. Also, if you are sensitive to noise, ask for a room that is NOT a room with an adjoining door to the next room. We could hear his phone conversations, his choice of tv viewing, and some dubious body noises. The food at the hotel restaurant was very good. The Bacon n' Brie mashed potatoes were heavenly! And the food service staff were also extremely friendly and efficient. I wouldn't hesitate to stay at this hotel again, and would definitely recommend it highly.
Comment from Hotel Management
Aug 22, 2014 by Josh, Hotel Management
Great to hear about your fantastic stay! We pride our selves on being the Cleanest and Friendliest! Thank you for staying.
1 out of 5
by A verified traveler from Indianapolis

They cancelled our room

Posted Aug 1, 2014
Showed up at the airport and they sold our room to someone else. I held it with a credit card. I had a family of six with me and arrived late due to a late plane and no hotel. They put us in a dump hotel down the street after. Not sure who's fault it is but to book a hotel and they sell out your spot is crazy.
Comment from Hotel Management
Aug 2, 2014 by Josh, Hotel Management
Greetings, we very much apologize for the oversold situation you encountered. I can assure you that this is the exception rather then the rule. We do hope you choose Hilton again on future travels.
4 out of 5
Recommended
for Everyone
by A verified traveler from v

Nice hotel to get away!

Posted Jul 28, 2014
Everything was excellent except the breakfast service
Comment from Hotel Management
Aug 1, 2014 by Josh, Hotel Management
Thank you for the review and feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

A nice stay close to San Francisco.

Posted Jul 21, 2014
Location: Love Frisco and all the things to do there. I rather drive a bit and save a lot instead of staying in Frisco and pay $$$$ for the hotels there.
Great everything, from finding easy parking to the staff at the hotel. Thank you guys!!!
Comment from Hotel Management
Aug 1, 2014 by Josh, Hotel Management
We appreciate the 5 Stars! We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel at a great price for SF area!

Posted Jul 20, 2014
I would recommend and stay at this hotel again. The room was clean, the bed was comfortable, and it was quiet so you could get a great night of sleep.
Comment from Hotel Management
Aug 1, 2014 by Josh, Hotel Management
Happy to hear about your great stay, thank you for the 5 stars!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted Jul 19, 2014
Room size was adequate and very clean. A room safe was provided which was nice. It was all about location. very close to great restaurants, cable cars, buses. All within walking distance. Wholes grocery store a couple blocks away proved very handy. Glad we did not stay on the wharf as it is so busy and more expensive. This location is a short bus ride away. Would consider this hotel again.
Comment from Hotel Management
Aug 1, 2014 by Josh, Hotel Management
Thank you for the Review, looks like this may have been for our Hilton in the City. Glad you Enjoyed it!
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Service oriented hotel

Posted Jul 17, 2014
Pros: EVERYTHING!! From the free coffee, tea, fruit flavoured water and cookies, the happy staff, the gym, laundry room etc...
Cons: Keep up the great work!
Location: Easy driving distance to Union Square, Chinatown, the Wharf....convenient location if you have a car.
Excellent service from the time we arrived to the time we left. This is definitely a customer service oriented hotel. We loved our stay here and would definitely return again. Great value for your money.
Comment from Hotel Management
Aug 3, 2014 by Josh, Hotel Management
Thank you for the raving words on my team, they do work hard! We appreciate you choosing to stay with us and hope to serve you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from roseville ca

Perfect place out of the busy downtown

Posted Jul 12, 2014
Clean, with great features and professional staff. The small details were a nice surprise and the restaurant was amazing. Awesome place with a good price for SF!
Comment from Hotel Management
Aug 2, 2014 by Josh, Hotel Management
Happy to hear by awesome team took such great care of you! We hope to see you again on future travels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice rooms, but forget trying to take the shuttle

Posted Jul 7, 2014
Pros: nice rooms, friendly staff
Cons: shuttle needs to come more frequently.
Nice rooms for the price but next time I will stay at the Marriott. We nearly waited 2hrs for the shuttle to arrive at the airport and take us to the hotel. That kinda put a damper on choosing to stay again. If your not going to use the airport shuttle its a nice little hotel.
Comment from Hotel Management
Aug 3, 2014 by Josh, Hotel Management
Thank you for staying with us. I am shocked to hear about your shuttle experience. We circle the airport every 30 min. I will absolutely investigate what delays occurred that day as this is the exception rather then the rule for our transportation. Please accept our apologizes for the delay.