Ratings based on 687 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Close to the airport, Clean and Friendly Staff

Posted Nov 10, 2014
Cons: Wish there was a complimentary breakfast, buffet-style for the quick getaway in the morning.
Had to stay the night before an early flight. Heard that other hotels of the same price were dirty, noisy, etc. This hotel was great. The bed was very comfortable. The room was incredibly quiet. No neighbor noise, no airplane noise. The price was competitive, and I could leave my car there (for a small fee) while I was gone on my trip. I would strongly recommend this hotel!
Comment from Hotel Management
Nov 24, 2014 by Josh, Hotel Management
Thank you for choosing the Hilton Garden Inn near the San Francisco Airport on your travels, so happy to hear the team took great care of you and the rooms exceed your expectations. We hope too see you again on future travels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant

Posted Nov 3, 2014
Staff was very pleasant and the hotel was nice. The only thing that was missing was a free breakfast.
Comment from Hotel Management
Nov 4, 2014 by Josh, Hotel Management
Thank you for staying with us!
5 out of 5
Recommended
for Families
by A verified travelerfrom California

Great Staff.

Posted Nov 2, 2014
Pros: The staff was very helpful.
Cons: The beds a bit small.
Location: It was located great for the things we had planned.
The whole place was very nice. They offer a shuttle to the B.A.R.T.
Comment from Hotel Management
Nov 4, 2014 by Josh, Hotel Management
Thanks for the great review!
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Los Angeles

Business hotel in S San Francisco

Posted Oct 25, 2014
Pros: Close to work.
Location: Neaby town with lots of restaurant. Walkable - 15 min, taxi $5-7.
It was pleawant and comfortable. The room was nice, bed comfortable.
Comment from Hotel Management
Oct 29, 2014 by Josh, Hotel Management
Thank you for the great review, glad to hear you had a good stay!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Long Beach CA

Decent place, inconvenient location

Posted Oct 23, 2014
Pros: Staff were very helpful and friendly, a real credit to the company.
Cons: The hotel shuttle should include stops at nearby eateries or strip malls or something. They don't have to go to San Fran, but the area is desolate.
Location: The area is desolate. There is literally nothing to do nearby. There are only other hotels and office buildings in the area.
The hotel is about what you might expect from a Hilton Garden Inn. Nothing stellar, but quite clean and comfortable. My only complaint is that the location is lousy. There is virtually nothing of interest within walking distance, not even restaurants. Your only real recourse is to take the hotel shuttle to the airport, which gives you access to the BART and the rest of the Bay area, or taxis. Staff were terrific. They were pretty much all very friendly and helpful. Breakfast buffet is ok, but not a terrific value. Unfortunately, it's the only real option that's convenient.
Comment from Hotel Management
Oct 29, 2014 by Josh, Hotel Management
Thank you for staying with us at our Airport HGI!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Lower Dell, WI

Close, clean and convenient to the airport

Posted Oct 20, 2014
Pros: Convenience to airport
Cons: Cheaper price point
Location: Not much. You are in corporate no man's land. No shopping or restaurants within easy walking distance. Plan on staying there once you get there.
My wife and I had an early flight from SFO so we started looking for bargains near the airport. Unfortunately, there are no "bargains" so we took the cheapest of the well known hotels closest to the airport which was the Hilton Garden Inn. It's very easy to get to. Good menu in the restaurant in the hotel. Rooms very clean with all the amenities. Shuttle times were not posted on their website but they run starting at 4:00 a.m. and on the half-hour. Unfortunately our shuttle had several grumpy travelers who didn't cut our shuttle driver much slack ("Can't you go any faster?", "Be careful with that bag. I paid a lot of money for that thing!" etc...) but he took it all in stride. Solid thumbs up and I only wish it was a little cheaper, but then, after all it's San Francisco!
Comment from Hotel Management
Oct 29, 2014 by Josh, Hotel Management
Happy to hear you had a great experience, thanks for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Oct 8, 2014
Loved the room. However the deadbolt lock was broken (Room 204) and phone unclear as to how to get a wakeup call. Would definitely stay there again. Thanks to all
Comment from Hotel Management
Oct 13, 2014 by Josh, Hotel Management
Happy to hear you had a great stay! Thank you for information on the door lock, we will get that fixed today. For future stays please dial 0 and a guest service representative will be delighted to set a wake up call for you.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wisconsin

Nice Hotel

Posted Oct 6, 2014
Pros: They had a free shuttle to the airport.
This hotel was very clean and the staff was very nice. I would stay here again if ever in this area.
Comment from Hotel Management
Oct 10, 2014 by Josh, Hotel Management
Happy to hear you had a great stay! Hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom california

good hotel

Posted Sep 25, 2014
Pros: cleanliness and room amenities
Cons: not right now
Location: none
I stayed at this hotel for quite sometimes. Compare to the other hotels with the same range, this hotel is much better in terms of cleanliness, room amenities and even parking and wifi are free. The main reason I chose this hotel is for its cleanliness. I recomend fully this hotel for who is looking for cleanliness and good room amenities.
Comment from Hotel Management
Oct 2, 2014 by Josh, Hotel Management
We appriciate you choosing to stay with us! Great to hear we were able to exceed your standards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fullerton, CA

Beautiful hotel

Posted Sep 24, 2014
Came to visit daughter who is living in SF. Hotel is clean and beautiful. Hotel offers free coffee and cookies in its beautiful front lobby. Room and bathroom are very clean and comfortable.
Comment from Hotel Management
Sep 27, 2014 by Josh, Hotel Management
Thank you for staying with us, so glad you enjoyed all our great amenities!