Ratings based on 1,018 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Springfield, IL

Posted Jun 30, 2015
Pros: Staff and management
Location: Hiking along the Oyster Point seaside trail Fishing on a public pier (free) Boat launch Great public beaches at Pacifica
Outstanding personable staff Fabulous crystal clean accommadations Great location Fantastic food prepared by a dedicated staff Superb comfortable beds Have no doubt: you will love this place.
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Good hotel to be close to the airport.

Posted Jun 23, 2015
Pros: Everything!
Cons: Wouldn't change anything.
Location: Airport-handy hotel.
Hotel more than matched our expectations. Staff were very helpful and service in the restaurant was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oroville

great value

Posted Jun 20, 2015
This hotel was nice. Set up for business travel mostly. "lounge" and "restaurant" were ok, not very many offerings and the service was kinda bad. Nice continental breakfast, though.
Comment from Hotel Management
Jun 22, 2015 by Kim, Hotel Management
Thank you for reviewing your recent stay with us! We appreciate your comments regarding the menu offerings and evening service but happy you to learn you enjoyed the breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cleaniness

Posted Jun 15, 2015
No dust what so ever... Top of picture frames top shelves no dust, amazing and extremely friendly staff
Comment from Hotel Management
Jun 22, 2015 by Kim, Hotel Management
Thank you for reviewing your recent stay with us! We appreciate your feedback regarding our extremely friendly staff and compliments to the housekeeping team.
3 out of 5
by A verified traveler from Arizona

Front desk staff -Excellent

Posted May 27, 2015
The restaurant staff and food was not good. This Hilton Garden Inn was the worst I have experienced and it is normally a hotel of choice for me for business and personal travel. Was very disappointed in the quality of the food. Especially the breakfast buffet and made to order food as well. Not high quality and no attention to detail. As an example the French Toast was undercooked, not served with any butter at all, much less whipped butter which is expected so it can actually melt. The tables are so sticky and I was told they're working on trying to find a fix for that. ...really. The staff needs training and the budget needs to support a higher quality of food, and also focus on proper presentation.
Comment from Hotel Management
Jun 10, 2015 by Kim, Hotel Management
Thank you for sharing your comments regarding your recent stay with us. We are sorry to learn you were disappointed with the food and service in the restaurant . Please accept our apologies for your inconvenience as while our guest.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Giants game!

Posted May 11, 2015
Pros: Modern, clean, quiet.
Cons: Some type of free continental breakfast would be nice, but the cook to order one is excellent, but pricey.
Location: Quick trip via train into the city and a lot less expensive than staying in the city!
We came to see the SF Giants play on May 8th and wanted a hotel close to the Muni train station. This hotel is perfect as it is just a few minutes from the station and takes you directly to the stadium! The trip is about 20 minutes long and is very inexpensive. Lovely hotel, but no complimentary breakfast. That would be the only drawback.
Comment from Hotel Management
May 15, 2015 by Kim, Hotel Management
Pat Thanks for reviewing your stay with us. We are happy to hear you found our location ideal to take in a Giants game.
3 out of 5
by A verified traveler from Stanton, CA

Disappointing!

Posted May 11, 2015
Pros: The lobby was the only thing we liked about this hotel.
Cons: Customer Service, clean linens, clean rooms and 24 hour maintenance! Not everything happens during business hours.
We were expecting great things with the Hilton name attached to it but saw the opposite. First, check in at 10pm was a mess. It took forever! There is no free breakfast which was one of the requests for booking my trip since I was travelling with 6 kids. I couldn't believe they had double beds and not queens like most other hotels. Also, our shower knob came off when we tried to use the tub. When we called down to the desk, they said they would call maintenance. An hour later, we called to see what was going on and they tell us that maintenance wouldn't be in until later that day! Really! Why didn't they say this when I called the first time. We asked for another room but they would not move us (they said they had no more rooms) however, we were there the night before and heard there were additional rooms! The towels smelled dirty and the rooms were musky. Never again!
Comment from Hotel Management
May 15, 2015 by Kim, Hotel Management
Rosie Thank you for sharing your comments regarding your recent stay with us. I was sorry to learn you were disappointed with the accommodations and experienced a problem with the plumbing. We appreciate the feedback of all our guests as an opportunity for continuous improvement.
3 out of 5
by A verified traveler from Elko, NV

Bad Odor in hallway and elevator for 3 days.

Posted May 6, 2015
Pros: Check in quick, room good, and easy on and off the 101. Quiet area over the weekend. A real bargain compared to staying in San Francisco proper.
Cons: Close the drapes and take a walk through with a black light. Then stalk up on a disinfectant cleanser.
Location: Location great for getting to AT&T. 20 minutes + - . I have spent longer getting to the park from downtown San Franciso!
Room looked clean, but after wiping down a few things, it was apparent wet wipes are a good idea. (a good idea at all hotels: TV remote, door knobs, arms of desk chair, light switches) Really, not a germ-o-phobe, just like the idea of clean things to the touch. Only takes 3-4 minutes to go over the items above. Very dirty. The air in the room was fine, but the fermented sweat smell wreaked through the 5th floor hallway and both elevators. Absolutely breath taking! Turned a potential 8 to a 5 out of 10.
Comment from Hotel Management
May 15, 2015 by Kim, Hotel Management
Thank you for commenting on your recent stay with us. I was sorry to learn we failed to provide the service our hotel has built its reputation upon. Your much appreciated feedback allows us to pinpoint areas of opportunity for improvement.
4 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Windy night

Posted Apr 27, 2015
Pros: Cleanliness
Cons: Room location.
Location: SFO
Next time would ask for a room that faces a different direction. Wind howled through the side we faced and whistled loudly. Nice and clean...would stay again.
Comment from Hotel Management
Apr 29, 2015 by Kim, Hotel Management
Thank you for reviewing your stay with us! We are sorry to learn you were disturbed by the wind.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 21, 2015
Our experience was great. The only thing that got us scare was the fire alarm that happened early in the morning. Everything was nice and relaxing.
Comment from Hotel Management
Apr 29, 2015 by Kim, Hotel Management
Thank you for reviewing your recent stay with us. We appreciate your patience and understanding with the fire alarm issue and hope to see you again if your travels bring you back to the area.