Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Lake Oroville, CA

Maybe I'm not turning into a cranky old man

Posted Jun 21, 2015
Pros: Wow, what not to like? The place was spotless, the staff was friendly, and the room was luxurious and immaculate!
Cons: For once I have nothing to complain about!
Location: I'm a fan of Armadillo Willy's BBQ and it is close enough if you are willing to hoof it, or it's just a short drive.
Seems like every time I review places I've stayed at all I can do is complain. Was thinking that maybe I'm just getting old and turning into a cranky old man that complains all the time. Then I stayed here. My only complaint was that I didn't find out about the bed adjustment until the morning although the bed was still comfortable! Most of the time I can't wait to get out of hotels but I found myself wishing I could stay longer. Everything was very clean and better than expected, the staff was friendly, and extra touches such as name brand toiletries, the Keurig machine and Kcups, and even down to the Andes mints. I especially appreciated the policy of the entire locating designated as smoke free. I'm also of the mind that if someone is working, I'll get out of their way. Multiple times hospitality staff would insist that we be before them. A young man with a cart insisted that we take his elevator and he would wait, housekeeping in the hall would move aside for us, etc. I kind of felt like I was in their way but they really made is feel as if it truly was all about us and that we were the important ones. Over all I was very impressed especially at staying in hotels in the peninsula regularly for the last 15 years.
2 out of 5
by A verified traveler from bali, indonesia

Never even checked in....

Posted Jun 14, 2015
Pros: Staff was rude
30 minutes from the airport in traffic....no shuttle after 10 pm. Taxi was $50!!!!! Will stay at the Westin in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great front desk staff

Posted Jun 6, 2015
The woman at the front desk was amazing. She quickly helped us with all our requests. She remembered who we were each time we entered.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice quiet area

Posted Jun 2, 2015
Pros: Convenient location.
Cons: Short staffed? There was no room service to help. We didn't have a hair dryer and only the front desk person was available to help.
Location: Even though the room and hotel was nice, the location was much farther from the city than I thought, from 30-45 minutes back and forth.
Hotel was nice, clean, and quiet. Front desk person was friendly. Free parking is a plus.
4 out of 5
Recommended
for Everyone
by A verified traveler from G

Posted May 25, 2015
Cool place to stay. Clean, nice furnishings, great lobby and delicious cookies!! The coffee in the room was good too.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 20, 2015
Pros: everything.
Cons: nothing.
Location: shops and restaurant.
great experience...... no complains..... best place to stay.
4 out of 5
Recommended
for Families
by A verified traveler

Small But Cozy

Posted Mar 31, 2015 on Hotels
The hotel has a great Breakfast! Its a small hotel but very cozy. Its location is good also, walking distance to a very nice mall.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Mar 23, 2015 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Wish they all could be like Hilton Garden San Mate

Posted Mar 18, 2015
Location: Great location with restaurants,etc...
Beautiful hotel, with appreciative staff. A place I would bring my wife and kids.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Mar 9, 2015
I really enjoyed staying there. Staff is very friendly.