Ratings based on 1,589 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Technically a "bay view" room...

Posted Oct 19, 2014
The room we booked was labeled "bay view," this was the reason we chose this hotel instead of others, because there was no surcharge for a view of the bay. However, while I could technically see a sliver of the bay, the majority of our view was highway and the other part of the hotel building. Disappointing, but at least we didn't pay extra for the view. Also the room has a somewhat musty smell, fixed by opening the window, but could have been better.
3 out of 5
Recommended
for Everyone
by A verified traveler

It was ok. Beautiful surroundings

Posted Oct 15, 2014
It was ok. Stayed there for the whole week. Surge front desk staff was friendly. The restaurant staff is typical union hotel staff. Slow and unresponsive. Except for one female bartender at night. She was great. Did not have hot water on the last day. Had to take cold shower.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

Posted Oct 15, 2014
Very enjoyable stay. Staff was friendly and helpful and the room perfect.
3 out of 5
Recommended
for Everyone
by A verified traveler

Room hotel

Posted Oct 15, 2014
Air condition is loud so I kept waking up. People at the reception are very nice. Parking is great although had a hard time getting in and out using the room key
4 out of 5
Recommended
for Everyone
by A verified traveler from Tucson

Nice hotel by the Bay

Posted Oct 14, 2014
Like the location , very nice nature walk around the bay.
4 out of 5
Recommended
for Everyone
by A verified traveler from GER

Posted Oct 13, 2014
Everythings Fine, Gott also parking for free! Also Good for Sightseeing, just 20min from downtown
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Boston MA

Great airport hotel

Posted Oct 8, 2014
Pros: Room style and comfort
The hotel was bright, cheery, clean, and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Great hotel close to airport but not at all noisy.

Posted Oct 7, 2014
3 out of 5
by A verified traveler

Posted Oct 6, 2014
When they added a thermostat to the room they left the outside wall unit on high with no opportunity to turn down the fan. This made for a very noisy night.
2 out of 5
by A verified traveler

Nice location.

Posted Oct 6, 2014
Room was not clean, we had a water leak from the room above. They relocated us late at night but was not very helpful in compensating for the incovienence.