Ratings based on 2,211 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Noise and terrible bed

Posted Apr 14, 2015
Elevator noise and made sleeping next to impossible. Not to mention the bed wasnt what i have ever slept on at any Hilton.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Nice hotel in China Town.

Posted Apr 13, 2015
Pros: I got an excellent rate.
Very friendly and quick check-in process. Room was comfortable and very clean.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Salt Lake City, Utah

Friendly hotel.

Posted Apr 13, 2015
Pros: Close to everything.
Location: The location was great. Its right in China Town and Pier 39, the warf and alcatraz were all just minutes away by cab.
We had a great stay. Everyone was very nice and the food was great. I loved the balcony room.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 7, 2015
Spent the day in the city and stayed here over night to catch the ship for our cruise. We had a great stay. The hotel was clean and modern and the staff was friendly. I would recommend this hotel, as well as stay here again.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Venice

Nice Hotel Great Location!

Posted Apr 5, 2015
We really enjoyed this hotel and it's proximity to Chinatown and Little Italy. The only drawback was a dog barking a few rooms down. I respect the fact that the hotel is pet friendly, locking your dog in a hotel so that it barks for hours straight is completely unacceptable.
3 out of 5
Recommended
for Everyone
by A verified traveler

OK but standard. Good location

Posted Apr 5, 2015
Easy access to the city. Walk straight out into China Town. Watch out for the hustlers at the bars trying to get people to on Casino trip. Food good, staff great, rooms very average. If its affordable convenience you are after this works. Want something interesting spend another $50 and there will be many more options.
3 out of 5
by A verified traveler

easy access

Posted Mar 28, 2015
The place is really run down. I needs a major remodel.
Comment from Hotel Management
Mar 31, 2015 by Michael, Hotel Management
Thank you for your feedback. We are deeply sorry you felt our accommodations to be underwhelming. We will definitely use your comments as we continue to improve and we hope to make it up to you in the future.
2 out of 5
by A verified travelerfrom Sydney

Nice lobby, room was baf

Posted Mar 24, 2015
I expected 4 star condition of the room being a Hilton chain. I had a 2.5 star room. Clean but the smell of cigarette was awful. The presentation overall gave me a feeling that i was in a lower class hotel.
Comment from Hotel Management
Mar 26, 2015 by Michael, Hotel Management
Thank you for your honest feedback. We are sad to hear that you felt disappointed with your room. I assure you that if you had mentioned the smoke smell to our team we would have happily and promptly found a different room for you. We hope you will give us a second chance in the future.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom East Bay

Outdated hotel

Posted Mar 17, 2015
Pros: Walk to China town and north beach.
Cons: Decor and room amenities
Location: Close to north beach, China town and downtown shopping
The room had no mini fridge, worn out dated decor and popcorn ceilings. Housekeeping kept knocking on the door.
Comment from Hotel Management
Mar 19, 2015 by Michael, Hotel Management
Thank you for your feedback as it will help us to improve our accommodations and services. We are disappointed that you felt our hotel to be outdated, and that you were disturbed by our housekeeping team. We will share your feedback with our staff to ensure it does not happen to future guests. Again, that you for your valuable feedback; we hope you will still consider staying with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

room is small

Posted Mar 9, 2015
near China town. very convience to have chinese food.
Comment from Hotel Management
Mar 12, 2015 by Michael, Hotel Management
Thank you for your comments. We are pleased to hear you enjoyed our location close to Chinatown, and hope that you will stay with us again in the future.