Ratings based on 2,295 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Super concierge

Posted May 20, 2015
Joel was spectacular. All the restaurants and activities were marvelous That he recommended. Very attentive and made our stay wonderful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Salzburg

Tolle Lage und freundliches Personal!

Posted May 15, 2015
Pros: Lage und Freundlichkeit des Personals
Location: Financial District - Chinatown - Embarcadero / Hafen - Alcatraz
Wir wurden bei unserer Ankunft sehr spät in der Nacht sehr freundlich empfangen und haben schnell unser Zimmer bekommen. In den 3 Tagen in SF haben wir nahezu alle Ausflüge zu Fuß vom Hotel weg gestartet (Hafen - Alcatraz, Chinatown, Coit Tower, ...).
Comment from Hotel Management
May 18, 2015 by Michael, Hotel Management
Thank you for staying with us. We are happy you enjoyed our location close to Alcatraz, Chinatown, and Coit Tower. We hope you get the chance to stay with us again in the future,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Arizona

Posted May 12, 2015
Pros: Staff very friendly and helpful with our questions about city!!
Very nice Hotel with the best STAFF. We felt very welcomed
Comment from Hotel Management
May 13, 2015 by Michael, Hotel Management
Thank you for your feedback. We are humble by your kind words about our welcoming staff. We hope to have you return soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom northern new jersey

Great hotel. Excellent experience

Posted May 10, 2015
Had 3 nights here on business. Stayed all over the city in the past but will come back here next time (as long as price doesn't shoot up) Great view from 25th floor and lounge on 26th was perfect. Only recommendation would be to install more elevators as its a hassle waiting. Also the gym needs more free weights and space to work with them. Overall this is a great hotel and would recommend everyone stay here.
Comment from Hotel Management
May 12, 2015 by Michael, Hotel Management
Thank you for your valuable feedback, it is great to have earned your recommendation. Please accept our apologies for any extended wait for the elevators and, thank you for the comments about our gym. We hope we can welcome you back very soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2015
Great hotel close to chinatown, little Italy, and has great view of city.
Comment from Hotel Management
May 8, 2015 by Michael, Hotel Management
Thank you for staying with us. Please come back and visit us again!
3 out of 5
by A verified travelerfrom Aix en Provence

Sans charme

Posted May 6, 2015
Nous sommes restés 3 nuits qui se sont globalement bien passées. Mais l'hôtel quoique propre et bien situé est très impersonnel. De plus, il est en deçà de se dont on peut s'attendre d'un Hilton (pas de peignoirs ni de pantoufles, wifi payant, clim bruyante). Le petit déjeuner est très complet mais aussi très cher (55$ pour 2) Un hôtel pour businessmen ou pour personnel navigant, il y en avait d'ailleurs beaucoup.
Comment from Hotel Management
May 8, 2015 by Michael, Hotel Management
Thank you for staying with us. We are very disappointed to hear that we fell short of your expectations. Our hotel has robes and slippers upon request through our housekeeping department. We also have complimentary WiFi in our lobby and public areas. Should your travels bring you back to San Francisco we would be delighted if you chose to stay with us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

SUPER CUSTOMER SERVICE!!

Posted May 4, 2015
We arrived early and bugged the girls at the front desk who smiled and took it in stride. We wanted to go see the city. We arrived back at 2:30 pm and check in is not until 3:00 pm but they were so awesome they found us a room so that we were able to drop our stuff and get out to the Wharf and see the sights. The room was clean and a beautiful view of the bay. Thank you staff for making this weekend the best ever!!
Comment from Hotel Management
May 6, 2015 by Michael, Hotel Management
Thank you for your feedback. It is delightful to hear that our front desk was able to accommodate an early check-in and that they helped make your San Francisco weekend one to remember. We look forward to welcoming you back in the future!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Fort Wayne, IN

San Francisco Training

Posted May 4, 2015
Pros: Within walking distance to Financial District as well as Fisherman's Wharf.
Location: Right across the street from Chinatown. Many good restaurants close by.
I was in San Francisco for training and my husband came with me. We spent almost a week there.
Comment from Hotel Management
May 6, 2015 by Michael, Hotel Management
Hi Kim, Thank you so much for the 5 star endorsement. We hope you will return for another great San Francisco experience soon.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 2, 2015
Very close to financial district and right on the border to Chinatown. Very convenient to most things by walking.
Comment from Hotel Management
May 4, 2015 by Michael, Hotel Management
Thank you for your comments. We are pleased to hear that our location was convenient for you and very walk-able. We hope you can stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 29, 2015
Cons: Coffee maker in room didn't work that great.
Room had a great view. Very clean. The breakfast in the executive lounge was great!
Comment from Hotel Management
May 1, 2015 by Michael, Hotel Management
Thank you for your feedback. We will share your positive remarks about the quality of food in our Executive Lounge with our food and beverage team. We hope you can return again in the not too distant future.