Ratings based on 1,790 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler from Liverpool, England

Hilton San Francisco

Posted Aug 26, 2014
Pros: Good location, helpfull staff.
Location: I recommend the Gray Line open top tour bus, which stops directly outside the hotel and tickts can be purchased on the bus.
This hotel is ideally located and very covenient for local transport to explore the city and very helpful informative hotel staff. WE enjoyed our stay very much and I would not hesitate in recommending this hotel to others.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Aug 17, 2014
The front desk staff and door staff were very friendly and helpful
Comment from Hotel Management
Aug 23, 2014 by Michael, Hotel Management
Thank you so much for the kind words about our staff! We really have a great team here and we will recognize their efforts in hospitality. We hope you will return to our hotel again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Good hotel walking distance to all.

Posted Aug 15, 2014
Happy with services but room for improvement. Rooms could use small refrigerators, fitness room needs to be bigger and food at hotel outrageously priced. Location great for walking everywhere!!
Comment from Hotel Management
Aug 22, 2014 by Michael, Hotel Management
Thank you for taking the time to review our hotel. We are very excited about future projects to improve and expand our fitness center. We are sorry you did not find the value of our restaurant to be fair and will consider your feedback in improving that value perception. We hope you will return to our hotel again in the future for your next visit to San Francisco.
2 out of 5
by A verified traveler from Orange County, CA

Just OK experience and location

Posted Aug 12, 2014
Pros: They staff was extremely friendly and accommodating when we showed up 3 hours before check-in. Staff was also helpful with taxi service and luggage.
Cons: I wish the hotel would notify the traveler ahead of time that WiFi is not included in daily room rate. For the rate we paid I wish it was.
Location: Location is at the very tip of the Financial District, pretty much in Chinatown. I was expecting something a little different.
Our weekend stay at the Hilton was for OL Music Festival. They rooms are small and the beds are smaller. The staff was friendly and answered any questions we had. I wish I would have known that WiFi would not be included, I probably would have stayed somewhere else. I was expecting something a little more in the Financial District, not Chinatown. Overall it was an OK stay but probably will stay at a different hotel next time.
Comment from Hotel Management
Aug 23, 2014 by Michael, Hotel Management
Dear Eric, We appreciate your candid feedback about your stay with us, and we are sorry to hear that you would not consider staying with us again. I understand how the size of the room and bed, along with the fee to use WiFi in the room affected your experience with us. Please know that we take your feedback very seriously and will consider your input about the cost of Wifi. Thank you for the kind words about our staff - we would be very happy should you choose to return to our hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great view and convenient location!

Posted Aug 10, 2014
Pros: location and view
We spent 3 days in this hotel and we were very satisfied with everything. We slept in a two-double-bed room on the 22nd floor with a wonderful bay view. We absolutely loved watching the sunset from our room. The beds were really comfortable, which has never happened before. The room was cleaned everyday. In addition, the hotel is located near many tourist attractions. We walked to Union Square, Fisherman's Wharf, Pier 39, Ferry Building, and many tours. It was awesome. Chinatown was right around the corner.
Comment from Hotel Management
Aug 23, 2014 by Michael, Hotel Management
Dear Judy, Thank you for taking a moment to share your experience. Our team is thrilled with the 5 star rating and generous comments about our hotel. We hope you will come visit us again during your next trip to San Francisco.
3 out of 5
by A verified traveler from Vancouver BC

Less than expected.

Posted Aug 6, 2014
Once you add in the parking and internet the cost is closer to $320 a night. There was a couple used towels left from the previous guest. The hotel gave us a $50 credit for the restaurant the inconvenience, however the breakfast was $65 for 2 people and wasn't very good. The bed was very uncomfortable. View and location is good.
Comment from Hotel Management
Aug 23, 2014 by Michael, Hotel Management
Dear AJ, Our team appreciates your taking the time to give us feedback to enable us to improve our accommodations and services. I am sorry to hear about your arrival experience and that our response fell short of meeting your expectations. We will share your comments with our team as an example so as to better respond in the future. We sincerely hope to have you as our guest again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Great location and facility but have to pay 4 wifi

Posted Jul 22, 2014
Room was a little small and disappointed that you had to pay for wifi when you are already paying a lot for room and $50 per day to park.
Comment from Hotel Management
Aug 4, 2014 by Michael, Hotel Management
Dear Kelly, Thank you for taking the time to give us feedback about your stay to help us improve our hotel. Our team understands your points about the cost of staying in San Francisco and we are saddened that we did not exceed your expectations in terms of value. We will take your comments under consideration as we continually work to improve our guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2014
the hotel was very good.. my only issue was I should of picked a hotel a little closer to what I wanted to see I would say there again
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Location

Posted Jul 20, 2014
Pros: Very conveniently located.
Nice Hotel, clean, comfortable, and very well located. My family and I spent there 3 days, we were able to walk everywhere. The only minus, was an outrageous parking fee. If you are booking this hotel, take into consideration that parking will cost you an additional $50 a day.
Comment from Hotel Management
Aug 4, 2014 by Michael, Hotel Management
Dear Lina, Thank you for your feedback. We are very happy you enjoyed our clean, comfortable, and well-located hotel. Parking is inevitably expensive in San Francisco compared to most major cities and we understand how that affected your stay. We will take your comments into consideration in improving our guest experience. We hope to have you again for your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from M

5 day stay

Posted Jul 20, 2014
Very small rooms. Great location. Elevator was broken for at least 8 hours. Entire hotel had to take service elevator. They have out $50 dollar vouchers for the inconvienance. Voucher did not improve my feelings on the situation.