Ratings based on 1,709 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Martin from Folkestone UK

Excellent SF city choice

Posted Apr 9, 2014
Pros: Spacious room, views, workstation desk and chair, sleep comfort.
Cons: Internet wi-fi is a basic amenity that should be included these days - I begrudge having to pay more for it.
Location: Chinatown on the door step, plenty of good restaurants and the Wharf a few blocks walk away
In a great location a few blocks from Embarcadero, Chinatown and Fisherman's Wharf I found this a very comfortable hotel with excellent facilities and spacious rooms. Even a good view over Telegraph Hill and the Bay. Some good restaurants nearby, but then SF has so many! The bed was excellent.
3 out of 5
Recommended
for Families
by A verified traveler

Good hotel on Chinatoen

Posted Apr 8, 2014
Pros: Location
Location: Right in Chinatown
Very good location, room very small for 4 persons.Parking very expensive (but then all parking is expensive in San Fco)
4 out of 5
by Frank from LA

Nice Hotel

Posted Apr 7, 2014
Pros: Location
Cons: Room condition
Location: very easy to eat.
Nice hotel but will not use next time. Near many restrunant.
2 out of 5
by C

Okay...

Posted Apr 6, 2014
Staff was cold, view was not like pictures. It was very clean however and the beds are comfortable. Not sure I would come back, though. Parking is ridiculously expensive!!
4 out of 5
Recommended
for Everyone
by Wanda from Los Angeles

Nice hotel/not enough staff

Posted Mar 25, 2014
Hotel is beautiful as well as the rooms. There were 2 separate workshops or conventions the weekend I stayed, however; and there were not enough staff people working in the restaurants. It was impossible to get lunch on Saturday ....one waiter in the large restaurant! Room service was just as bad for some people that i spoke with. They received their lunch after 1.5 hours...just when it was time to go back to the seminar. How could this hotel not know about this and plan for it???!!
5 out of 5
Recommended
for Everyone
by A verified traveler

A great hotel in a fantastic location.

Posted Mar 25, 2014
Pros: The staff was superb.
Location: Close to China Town.
I loved the large room and view from my window. The hotel is close to City Lights bookstore and all the China Town restaurants and shops.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, location somewhat deceptive

Posted Mar 19, 2014
The hotel was nice, beds were very comfortable. The location is a little bit deceptive, however... it is located right on the border of the Financial District and Chinatown (more into Chinatown). The walls were pretty thin, but overall the rooms were very nice.
5 out of 5
Recommended
for Everyone
by A verified traveler

Had a wonderful stay

Posted Mar 18, 2014
The hotel is in a great location. It was walking distance from Nob Hill, the Bart, Pier 39...
1 out of 5
by A verified traveler

Hotel in financial district

Posted Mar 13, 2014
Pros: Location
Cons: If the staff can know what they are talking about instead of lying to the customer thinking the customer are stupid........I made my reservation!
The staff give me an excuse of why they couldn't find my reservation, and check out the room they are not suppose to, I book two rooms with two check out dates but they decided to check out my guest even when I specify at the time of my check out which is two days before the other room. Their front desk was just not professional, they almost cost me a client!
3 out of 5
by A verified traveler

Had to pay too much for overnight parking

Posted Mar 10, 2014
It was a nice hotel considering we only stayed a couple hrs because of our situation. But as first timers to San Francisco we had to pay for parking with the hotel which I felt was a little uncalled for due to the fact that we we're staying there.