Ratings based on 2,351 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable stay

Posted Jul 3, 2015
It was our first time in SF and this was a good base to get around the city. Right next to Chnatown, close to the Trolley cars, and walking distance (a decent walk!) to Fishermans Wharf. Staff were excellent and really helpful.
2 out of 5
by A verified traveler

Bedding?

Posted Jul 1, 2015
Location: If you are there for pleasure, the location is too far from the cable car or trolley stations.
Stayed in Seattle Downtown Hilton and the bedding there was wonderful so booked SF Hilton expecting the same but was not. We were very disappointed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Marina Del Rey, California

Efficient, comfortable business hotel

Posted Jun 25, 2015
This is such a big and busy hotel that it doesn't have a very personal feel. But it is efficient. The elevators may have been crowded but the front desk never had much of a wait. My room was small, but well designed. I was definitely comfortable. I didn't have the best view, but some rooms probably have great views. Gym was decent. Free computers in the lobby helped me avoid paying for internet over the weekend. Maybe best of all is the location. You are at the edge of Chinatown and a short walk away from the restaurants and clubs of North Beach. You can also walk to Union Square or the Embarcadaro in 15 minutes or less.
5 out of 5
Recommended
for Everyone
by A verified traveler from southern california

Very nice hotel. Restaurant a bit overpriced.

Posted Jun 24, 2015
The hotel itself is great. Great location, easy to access cabs. The staff is friendly and helpful. The rooms are very clean and the views from the 24th floor were amazing. The only bad thing I have to say is that the restaurant is a bit overpriced. Other than that, great hotel :)
Comment from Hotel Management
Jun 30, 2015 by Michael, Hotel Management
Thank you for your important feedback. We are pleased you enjoyed our rooms and that our team made a good impression on you. You will be happy to hear that we are currently rolling out new lunch and dinner menus with a wider range of pricing. We hope you can visit us again soon.
3 out of 5
by A verified traveler from Deutschland

Preis- / Leistungsverhältnis stimmen leider nicht

Posted Jun 22, 2015
Pros: Die Lage war wirklich zur Erkundung der Innenstadt herausragend,.
Location: Cable Car Museum liegt direkt in der Nähe. Das Italienische Viertel ist auch unmittelbar anliegend (beginnend Columbus Ave),.
Sicherlich ist San Francisco teuer. Aber der Zimmerpreis, so wie die Preise an der Bar sind doch im Vergleich zum Gebotenen erheblich überzogen. Wir waren innerhalb weniger Wochen 2mal in dem Hotel (vorgebucht) untergebracht. Beim ersten mal hatten wir zwar ein Doppelzimmer gebucht, erhielten aber ein Kingsize. Das Zimmer bietet erheblich weniger Platz. Dere Ausblick war einfach nur trist auf umliegende Dächer und Ausläufer von Chinatown. Was allerdings erschreckend war, ist die Anzahl der Obdachlosen in der Umgebung. Da kann sicherlich das Hilton nichts ändern, ergibt aber einen nicht so schönen Gesamteindruck. Dann die Parkpreise. Eine Frechheit, besser um die Ecke ins öffentliche Parkhaus für die Hälfte. Insgesamt ist das Hotel einfach in die Jahre gekommen und nicht wirklich Hilton.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything

Posted Jun 21, 2015
Hotel staff was very friendly & helpful. Hotel was in a good location for everything.
Comment from Hotel Management
Jun 23, 2015 by Michael, Hotel Management
Thank you for choosing our hotel. It is great to hear our location was convenient for you and our staff very helpful and friendly. We hope that you can return and stay with us again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Decent hotel

Posted Jun 15, 2015
Good hotel, in the financial district so 15 minutes to union square and 20 minutes to Fishermans wharf. Quite happy overall.
Comment from Hotel Management
Jun 16, 2015 by Michael, Hotel Management
Thank you for choosing our hotel. We are happy you enjoy our location within walking distance to many popular San Francisco destinations. We hope you can return and stay with us again soon.
2 out of 5
by A verified traveler from Barrie, ON

Posted Jun 8, 2015
Hotel is in a great location. Well maintained and rooms were great. I would highly recommend the hotel except that my credit card was compromised on our last day by someone at the hotel and the front desk staff had very little concern that something like this had happened at their hotel. I was very poorly handled.
Comment from Hotel Management
Jun 10, 2015 by Michael, Hotel Management
Hi Barrie, Thank you for staying with us. It is sad to hear that an otherwise great stay was tarnished by your departure experience. The security and privacy of our guests is of utmost importance and we truly apologize that this incident was not handled to your satisfaction. Should the opportunity arise we would love the chance to show you a much better experience in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco Financial district

Nice hotel close to everything

Posted Jun 7, 2015
The lobby was amazingly beautiful, loved the Cabs constantly outside for convenience, rooms needed a mini fridge. Housekeepers were honest and thorough
Comment from Hotel Management
Jun 8, 2015 by Michael, Hotel Management
Thank you for staying with us. We are happy your enjoyed our lobby ambiance and our housekeeping team. In the future if you would like a mini fridge we are happy to deliver one to you room free of charge. We hope we can welcome you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Ont

In the heart of San Francisco

Posted Jun 2, 2015
Pros: Location very clean and modern room with an excellent view
Cons: Nothing
Location: Close to China town (across the street), and not far from other attractions
San Francisco is not really too big the hotel is close enough that you can walk to the piers is 20 minutes or so. Parking is expensive and some times not easy to get, left the car in the underground and walk.
Comment from Hotel Management
Jun 4, 2015 by Michael, Hotel Management
Thank you for staying with us, Jim. We are happy to hear you had a great time at our centralized location in the heart of San Francisco. Please come visit again soon!