Ratings based on 2,110 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Brooklyn, NY

Good for business travel.

Posted Jan 22, 2015
Pros: Location.
Cons: Some rooms are quite small and dark.
Location: Near Financial District, Chinatown, Union Sq., Embarcadero.
Good for business travel but beware that there are huge variations in room size and comfort. As for another room if you are not pleased.
Comment from Hotel Management
Jan 22, 2015 by Michael, Hotel Management
Thank you for sharing your feedback. We appreciate your endorsement for business travel. While their are many variations in our room types, we always encourage our guests to ever let us know if they are not satisfied with their stay. We hope to have you again in the future.
3 out of 5
by A verified traveler

Posted Jan 18, 2015
Mediocre for a Hilton. Staff was rude to my girlfriend upon checkin, elevators were terribly slow. Location is solid
Comment from Hotel Management
Jan 22, 2015 by Michael, Hotel Management
Thank you for your review. Our team is saddened that we failed to deliver the quality of service you deserve. We deeply apologize that our staff was rude, and we will share this feedback with our team so we can do our best to correct the issue. We certainly hold ourselves to a much higher standard and hope you will visit us again for a much better experience.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jan 12, 2015
Came here on a business trip, the hotel was pretty clean and overall very neat. The room was cozy and well equipped with everything you need.
Comment from Hotel Management
Jan 14, 2015 by Michael, Hotel Management
Thanks for sharing some comments about your stay with us. We are happy that our accommodations were able to meet your needs, and we hope you will return in the future.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Long beach

Great

Posted Jan 7, 2015
Excellent stay at the hilton. Friendly staff and rooms were clean!
Comment from Hotel Management
Jan 15, 2015 by Michael, Hotel Management
We are excited that you had an excellent stay with us. Thanks for your praises of our staff and housekeeping department!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SF

Nice hotel to stay at

Posted Jan 6, 2015
Pros: Location
Excellent location. Next to SF Chinatown, walking distance to Union Square and Market St shopping. We walked to the Embarcadero for the fireworks show on New Year's Eve.
Comment from Hotel Management
Jan 15, 2015 by Michael, Hotel Management
We are thankful for your review and happy that our central location was convenient for you to get to Union Square and the Embarcadero by foot. We hope you will stay with us again.
4 out of 5
by A verified traveler

Posted Jan 6, 2015
The tub was really small and the shower head was not good. Low pressure.
Comment from Hotel Management
Jan 15, 2015 by Michael, Hotel Management
Thank you for sharing your comments with us. We apologize that you were underwhelmed by our tub/shower. We hope you will give us another chance in the future for us to deliver a perfect stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 6, 2015
From the moment that I arrived at the hotel, the front desk clerk and the concierge were tremendously helpful. Immediately, I was struck by the wonderful customer service. Housekeeping did a terrific job as well. The hotel location is central and exceptional for exploring and fully enjoying the heart of the beautiful city of San Francisco. The Bay View from my hotel room was absolutely glorious!
Comment from Hotel Management
Jan 15, 2015 by Michael, Hotel Management
Thank you so much for the flattering review. Our hotel takes great pride in its beautiful bay views, and of course, our wonderful and dedicated staff. We certainly hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Guadalajara

Hotel agradable cerca de unión square

Posted Jan 3, 2015
El hotel se Encuentra en una ubicación bastante cómoda. Tiene un estilo clasico de sf. No incluye desayuno. Pero en general muy bien
Comment from Hotel Management
Jan 19, 2015 by Michael, Hotel Management
We are happy you enjoyed our location. We do offer a breakfast package which includes a full American breakfast. Hope to have you stay with us again!
2 out of 5
by A verified travelerfrom London

Great view, down hill after that.

Posted Jan 3, 2015
Pros: Great view
Cons: refit, and raise the standards to a 4 star
Location: china town, north beach,
Great view, 1990 called and wanted their decor back, the parking attempted to extort more than they advertised. The TV was broken at the stand, and the bed broke on the 2nd night. It proclaimed to be a 4 star establishment, but most likely the rating was from the disco era. On the upside, it was close to everything, except a comfortable bed.
Comment from Hotel Management
Jan 19, 2015 by Michael, Hotel Management
Thank you for taking the time to give us detailed feedback about your stay. While it is never pleasant when a guest has a bad experience, your voicing it enables us to improve. We would like to apologize that our decor was not to your liking, and that there were multiple maintenance problems with your room. I am also incredibly sorry to hear that you felt extorted by our parking garage. I assure you that is the opposite of how we want our guests to feel and that we hold ourselves to much higher expectations in delivering hospitality. We hope to have another chance to welcome you back and thank you for choosing the Hilton Financial District.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom madera,ca

We loved the location.

Posted Jan 1, 2015
Pros: Location
Cons: Water temperature ,needs to be warmer.
Location: North shore-italian restaurants Union square, Westfield mall and surrounding areas for shopping China town-
The hotel was clean,the staff wonderful and accomodated all our requests. We wouls recommend this hotel to everyone as location is supreme. My husband was under the weather and the maid cleaning the room was exceedingly accomadating. Walking distance to union square,china town, north shore italian restaurants and embarcadero.The hotel restaurants were good also,for quick bite and the waitress that waited on us was very professional.
Comment from Hotel Management
Jan 19, 2015 by Michael, Hotel Management
It's great to hear that our location was convenient for you to walk to union square, china town, north beach. We appreciate for the kind words about the staff that made a great impression on you. Thank you very much for the wonderful endorsement and we hope to have you again!