Ratings based on 2,078 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Decent staff but hotel has aged

Posted Dec 16, 2014
Aged hotel and used mostly by airline staff I feel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Great hotel in the Financial District

Posted Dec 15, 2014
We had a great stay at this specific hotel. The staff was incredibly warm and very helpful. The facility might be slightly older than some of the newest properties but we would stay here again in a minute!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom madison, wisconsin

Location was close to everything...was so handy.

Posted Dec 3, 2014
Pros: The beds were fantastic!!
Cons: More soundproof.....could hear showers next door pretty easily.
The staff was awesome.....from concierge to housekeeping (especially Gracie!)....so helpful and kind.... We also loved the proximity of the hotel to everything. We did not have a car, but were close enough to use the BART, cable cars or buses... Did not use the hotel restaurant, but were so close to many in China town or Little Italy!
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenience

Posted Dec 3, 2014
Pros: Quality was excellent. The cloud and lounge was the best!
Cons: The wait time for an elevator was excessive.
Location: The Udon restaurant next door was excellent. The restaurants in North Shore were excellent.
Had a wonderful stay. The location is ideal, convenient, walking distance to great restaurants, quite, excellent facility, and wonderful staff.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

excellent location surround by variety food

Posted Dec 2, 2014
Pros: clean, quiet and warm reception
Cons: the bath door is a little heavy
Location: chiense soft drinks, noodles and seafood restaurant too many choices
it is convenient within walking distance include fisherman's warf, especially an unforgetable chinese seafood restaurant R & G Lounge just across street, the food make you feel worth the trip and stay
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 29, 2014
Pros: Balcony and Executive Lounge
Location: Close to Union Square and shopping. Very close to great restaurants. Walking or cheap taxi ride.
I enjoyed my stay at the Hilton San Francisco. I had a room on the 27th floor with a balcony view! It was amazing to wake up to! We also had access to the Executive Lounge which had free continental breakfast and appetizers during the evening. Great location and worth the price!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 26, 2014
Cons: The amount of money it costs to park at this hotel is too much!
Stayed here 2 nights to visit My Brother for the weekend.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel convenient because the meeting was at

Posted Nov 24, 2014
Person behind front desk- insensitive- arrived after 2 and half hours in car and needed restroom as I entered hotel Needed key Back to desk Stepped up next to person being helped gently, politely said I just need key for restroom Person said he helping other- he could have just handed me a key- it was obvious I was going to check in I waited - then he said you can use your room key - I said I hadn't checked in yet--then he realized what a jerk he was Terrible experience won't stay here again Woman clerk sent me back to front desk for key - when I ate all my meals there the waiter gave me a key from behind the bar with courtesy- Shame on her -I know you don't want people off the street- I was polite and don't look like I walked in off the street woman behind bar working about 10:00AM on Sat. Shame on her Won't stay with you again
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento, CA

Close to everything

Posted Nov 17, 2014
Came for a quick date weekend in the city, and stayed here. Great location, close to all sorts of things. Chinatown, North Beach, the Embarcadero, etc. Hotel valet parking is a bit pricey at an extra $60, but the rooms were nice and the beds were comfortable.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

Near to best places and no traffic

Posted Nov 10, 2014
My family and I went last weekend the hotel is ok but we check in late and they don't clean our rooms, then we call to housekeeper and they said no body can clean rooms at that time (9.30 pm) when I tell front desk lady she was rude, then she try to apologize for everything but nothing else, if I paid for two ninths who cares what time I check in they need to check rooms an clean it, because they don't reduce cost for check in late or out early .