Ratings based on 1,781 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Aug 17, 2014
The front desk staff and door staff were very friendly and helpful
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Good hotel walking distance to all.

Posted Aug 15, 2014
Happy with services but room for improvement. Rooms could use small refrigerators, fitness room needs to be bigger and food at hotel outrageously priced. Location great for walking everywhere!!
2 out of 5
by A verified traveler from Orange County, CA

Just OK experience and location

Posted Aug 12, 2014
Pros: They staff was extremely friendly and accommodating when we showed up 3 hours before check-in. Staff was also helpful with taxi service and luggage.
Cons: I wish the hotel would notify the traveler ahead of time that WiFi is not included in daily room rate. For the rate we paid I wish it was.
Location: Location is at the very tip of the Financial District, pretty much in Chinatown. I was expecting something a little different.
Our weekend stay at the Hilton was for OL Music Festival. They rooms are small and the beds are smaller. The staff was friendly and answered any questions we had. I wish I would have known that WiFi would not be included, I probably would have stayed somewhere else. I was expecting something a little more in the Financial District, not Chinatown. Overall it was an OK stay but probably will stay at a different hotel next time.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Great view and convenient location!

Posted Aug 10, 2014
Pros: location and view
We spent 3 days in this hotel and we were very satisfied with everything. We slept in a two-double-bed room on the 22nd floor with a wonderful bay view. We absolutely loved watching the sunset from our room. The beds were really comfortable, which has never happened before. The room was cleaned everyday. In addition, the hotel is located near many tourist attractions. We walked to Union Square, Fisherman's Wharf, Pier 39, Ferry Building, and many tours. It was awesome. Chinatown was right around the corner.
3 out of 5
by A verified traveler from Vancouver BC

Less than expected.

Posted Aug 6, 2014
Once you add in the parking and internet the cost is closer to $320 a night. There was a couple used towels left from the previous guest. The hotel gave us a $50 credit for the restaurant the inconvenience, however the breakfast was $65 for 2 people and wasn't very good. The bed was very uncomfortable. View and location is good.
4 out of 5
Recommended
for Everyone
by A verified traveler from B

Great location and facility but have to pay 4 wifi

Posted Jul 22, 2014
Room was a little small and disappointed that you had to pay for wifi when you are already paying a lot for room and $50 per day to park.
Comment from Hotel Management
Aug 4, 2014 by Michael, Hotel Management
Dear Kelly, Thank you for taking the time to give us feedback about your stay to help us improve our hotel. Our team understands your points about the cost of staying in San Francisco and we are saddened that we did not exceed your expectations in terms of value. We will take your comments under consideration as we continually work to improve our guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 22, 2014
the hotel was very good.. my only issue was I should of picked a hotel a little closer to what I wanted to see I would say there again
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great Location

Posted Jul 20, 2014
Pros: Very conveniently located.
Nice Hotel, clean, comfortable, and very well located. My family and I spent there 3 days, we were able to walk everywhere. The only minus, was an outrageous parking fee. If you are booking this hotel, take into consideration that parking will cost you an additional $50 a day.
Comment from Hotel Management
Aug 4, 2014 by Michael, Hotel Management
Dear Lina, Thank you for your feedback. We are very happy you enjoyed our clean, comfortable, and well-located hotel. Parking is inevitably expensive in San Francisco compared to most major cities and we understand how that affected your stay. We will take your comments into consideration in improving our guest experience. We hope to have you again for your next visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from M

5 day stay

Posted Jul 20, 2014
Very small rooms. Great location. Elevator was broken for at least 8 hours. Entire hotel had to take service elevator. They have out $50 dollar vouchers for the inconvienance. Voucher did not improve my feelings on the situation.
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorba Linda, Ca

Good times

Posted Jul 17, 2014
Within walking distance from all of our favorites places. The executive lounge was excellent.