Ratings based on 5,840 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good business hotel not for vacation

Posted Aug 1, 2015
Crowded always at check in , long lines everywhere suites are really small with a queen bed tiny cramped bathroom
4 out of 5
Recommended
for Everyone
by A verified traveler from a

Nice hotel

Posted Jul 29, 2015
Pros: See above.
Cons: One has to walk around the corner to be collected by the Super Shuttle - real pain.
Location: Location is fine.
I spsnt three nights here when I was in town for the Marathon. It is a huge, hotel, but I found the staff to be very helpful, the facilities excellent, and the location safe. My room was large, airy, and clean, and the bed comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Jul 28, 2015
This hotel was a fine choice, expensive but probably on par with others in the area. It was very crowded with a convention happening, but that may be the norm. It was comfortable and clean. We did not have an upgraded, renovated room, but ours was nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2015
Great location close to many shops. Staff was very helpful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Location is key to this large hotel

Posted Jul 26, 2015
Pros: above
amenities such as lobby coffee shop wifi in lobby as well as location make it a great locale for sightseeing out of towners no concern with service in any category
3 out of 5
by A verified traveler

Close to union sqyare

Posted Jul 25, 2015
In renovated room, but bathroom smelled even after it was cleaned again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lubbock, TX

Good stay in SF

Posted Jul 25, 2015
chose this hotel for our last night in SF because we wanted to stay near Union Square. Hotel was outstanding and exceeded our needs/expectations. Only downside was location...we stayed in Nob Hill area at the beginning of our trip and enjoyed that location more...less crowded, less hectic, more payed back areA.
3 out of 5
by A verified traveler

Posted Jul 25, 2015
Room was satisfactory but our air conditioner didn't work. It was fixed later but that wasn't fun. The bell service was rude both days.
2 out of 5
by A verified traveler

Nice location but rude staff

Posted Jul 25, 2015
Location was great but check in and valet parking staff not very friendly. I won't come back here.
5 out of 5
Recommended
for Everyone
by A verified traveler from Guayaquil - Ecuador

Nice experience

Posted Jul 24, 2015
It was a nice experience to be there. The skyline from the room and the amazing view of San Francisco during breakfast was the Best.