Ratings based on 5,289 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 23, 2015
Had a gorgeous view of San Francisco. It was close to shopping but further from the Fisherman's Wharf
1 out of 5
by A verified traveler

NOT VERY GOOD LOCATION AND BAD FACILITIES

Posted Feb 22, 2015
Pros: did'd like at all
Location: nothing to do.
It‘s a little far from Union Square, and the hotel do not have much entertainment. The bed is really uncomfortable! I have to awake several times when sleeping on that bed! Every time I got up I felt tired. The room is small.
3 out of 5
by A verified travelerfrom Los Angeles

A regular hotel

Posted Feb 21, 2015
Cons: Room decoration, voice insulation,
Location: Location seems to be ok.
The hotel rooms are quite old looking. My room was extremely noisy. All the elevators sounds were in the room. We have complained and received 25%discount on the price. Extra charge for wifi. I will prefer to try some other hotel, next time when I visit San Francisco .
1 out of 5
by A verified traveler

Save your money and don't stay here!

Posted Feb 21, 2015
We booked two nights here for a getaway weekend. It started in the parking garage when they told us there were spots on the top floor. After driving around and waiting almost an hour, we finally got into valet. The parking is a complete nightmare. In addition, I had to call concierge at 3am regarding a large party next to us, which was not resolved. The thermostat in the room didn't work as well. Upon departure, we explained our troubles to the front desk, with no assistance from them. By far my worst hotel experience. I will never stay at a Hilton again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York City

Great

Posted Feb 20, 2015
Pros: Everything.
Location: It's extremely convenient to Union Square; there are two, 24-hour diners across the street, and it's in the heart of the city.
Housekeeping was excellent; I requested morning and evening service and was promptly accommodated. Concierge staff is one of the finest I've ever encountered... The staff answered all questions without even having to look it up. Front door staff was very helpful, too.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2015
Our stay was pleasant. The location of the hotel was excellent and close to all major shopping and BART.
3 out of 5
by A verified traveler

Posted Feb 19, 2015
Good location but rooms were old and small. The Rooms didn't look like anything we saw on the pictures. We had to asked to move Rooms.
2 out of 5
by A verified travelerfrom San Francisco

Watch out for fees!

Posted Feb 18, 2015
Pros: Clean, secure.
Cons: They need to provide a price list in the description. Security was too visible; Rent-a-cops would stand around in the hallways, just watching people.
Location: This part of Union Square is next to the Tenderloin, and there's a *lot* of homeless people and panhandlers nearby. But it seemed safe.
Room price didn't include parking, breakfast, or internet. I wish I had known. Room was $179 / day Overall, the cost of the room could add to $320 (I cut back on internet and food to save money). Approximate numbers: Parking $53/day Internet $12 or $17/day (for high speed) Other taxes and fees $30/day Breakfast (e.g. eggs, toast, sausage) Could be as much as $40 if via room service (including the delivery fee, pre-calculatd gratuity, tip, taxes, etc). If you need a bottle of pop from the machine: $4 each. Rooms are clean but small. Decor is stylish but you can tell where they went cheap. Sink was a tiny oval turned sideways, next to the mirror, with no counter space. When washing my face, water dripped on the floor (even when my head was right up against the mirror). The bathroom had an ikea-like pair of doors. Due to space issues, had to actually open/close them each time I wanted to go inside. They ran out of parking spots / oversold the ramp, so I had to use valet parking (which they provided without additional cost). I prefer parking my own car. Overall, it's the Microsoft of hotels. Looks and smells like an office; it's clean, predictable, but with hidden costs, awkward facilities, and a need for security hovering around constantly.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Nice hotel close by everything.

Posted Feb 18, 2015
Hotel was nice and clean. It was close to my work place too which was a plus. Felt safe since there was a lot of police around at night. There are a lot of bums in San Fran so once sun down hits the bums just flood the streets.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Los Angeles

Nice hotel, but the neighborhood could use work.

Posted Feb 17, 2015
Pros: It's a Hilton, so for the most part, the hotel itself was great. Nice room. Great bed.
Cons: Water pressure in the shower.
Location: Don't know. Didn't do anything local. Was there on business up in Marin, but my wife wanted to stay downtown.
Once we drove into the valet parking, everything was fine. The neighborhood itself was pretty bad. Lots of obvious drug use on the streets, lots of homeless crowds. Traffic sucked around the hotel. . . But, the room was nice, very clean. The water pressure in the shower wasn't good, but it was wet. I don't drink coffee, but the line at Starbucks in the morning was crazy. If you're in SF, you should be able to walk a couple of blocks and get a good cup.