Ratings based on 4,315 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel on exelente location to visit

Posted Nov 25, 2014
Was my fist visit to San Francisco, the hotel is really good good location, the onl. Think is the pparking, so expensive same as everywhere else in the city
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, close to everything.

Posted Nov 24, 2014
Pros: Cleanliness, close to downtown.
Cons: More front desk help.
The Pros: Clean and comfortable hotel, near a lot of the places we wanted to visit. Closed to some very excellent breakfast places and Union Square, shopping, etc. The Cons: Not so nice of a neighborhood, long wait to check in and out. They need more people at the front desk. I waited almost 40 minutes to check into hotel. Definitely not acceptable.
3 out of 5
by A verified traveler

Tired hotel, in need of renovation

Posted Nov 16, 2014
This is a typical conference hotel, lots of room nights, in need or renovations and generally not what I would expect from a Hilton.
2 out of 5
by A verified traveler

Average Hotel (Avoid staying here)

Posted Nov 16, 2014
Pros: Nothing
Cons: Improve the room quality
As some one who travels for work and spends 75% of my time in a hotel, this hotel is one to avoid. The room that we had was extremely disappointing, smelly, and dumpy. Better can be had all around Union Square. The staff was very disappointing as well. Beyond the Concierge desk, no staff person was very helpful. When I asked for directions, the staff person just walked off. I will avoid staying at this hotel in my future visits to San Francisco.
2 out of 5
by A verified traveler

Wont go back to Hilton Union Square in SF again

Posted Nov 15, 2014
Very disappointing two night stay. First, I was standing in the Honors line waiting for someone behind the desk to check me in. One of the non-Honors staff was not busy and even though he looked at me, he did not call me over. Another non-Honors person got into that line and he called her over yet I stood in line waiting for the one person who was checking in Honors guests. Next, my room was very small. There was hardly enough room for me to move between my bed and furniture against the far wall. The bathroom was also very small and the back of the toilet was right up against the counter where all my toiletries were placed. Finally, the view outside of my window was a wall. Yes, I come to SF and all I can see from my room is a wall. Not the way an Honors guest should be treated.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Stowe, VT

3 nights in San Francisco

Posted Nov 15, 2014
Pros: Very confortable bed, all the luxury we needed without being over the top. Nice staff!
Cons: Everthing cold on the breakfast buffet: scrambled eggs, french toast(mush), sausage, bacon, home fries (more much). They didn't charge, I'd rather hot
I took 2 rooms in Tower 1 with city views, 1 on floor 26, 1 on floor 36. Both had balconies as well. We had nice weather, watched a yellow moon come up right between two distant buildings, made the view that much more special.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Huge convention hotel, good location

Posted Nov 13, 2014
Pros: Staff, location, everything worked
Cons: Restaurant, decor.
Was there for a conference (which had over 5000 attendees). This hotel has large meeting spaces and can handle large groups. The hotel is not cheap, but in that area nothing is. Good location, very good staff, walking distance to Union square, lots of shops and restaurants. But also close to a lot of dubious areas so need care when walking. Rooms were comfortable if undistinguished. Not much or a restaurant.
2 out of 5
by A verified traveler

Mammoth if you feel like one

Posted Nov 13, 2014
Pros: The location is convenient, though only about two blocks from a very poor area where homeless line the street in the morning hours.
Cons: Breakfast quality, clean rooms, staffing of front desk.
Location: Union square area, lots of shopping, ... public transport and taxis are easily accessible.
The hotel is very convenient for a conference that is organized in its extensive facilities. The downside is that tends to be overcrowded, with lines for check in and check out and a limited attention span of the staff for any individual customer. The breakfast is substandard and the rooms are average, except that the windows are so dirty and the view so sad (onto an interior yard where some guests are trying to enjoy themselves in a tiny pool, for all rooms to see) that the overall room-feel is substandard. The parking fee is through the roof and easily doubled the cost of my rental car, with cheaper independent garages nearby. Because I stayed at this hotel only for the first two nights of a conference and then moved to one with the same nightly rate on Nob Hill, I have to say that there was just no comparison and the Hilton pales into insignificance in every dimension (breakfast, exorbitant Internet connection fees, view, comfort, ...). Overall, in a place like San Francisco, there are a lot of better places to stay unless one really values the hhonors points and the no-surprise experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Central California

Great location to Union Square!

Posted Nov 7, 2014
Very nice hotel with friendly and helpful staff. Only 5 minutes walking to Union Square!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

Great hotel

Posted Nov 3, 2014
Nice atmosphere, very clean, good staff and the rooms are perfect. Kudos for the shower pressure, it's great!