Ratings based on 3,988 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from north carolina

right downtown

Posted Jul 27, 2014
Pros: pool was nice...
great location but not easy to navigate around town. lobby too crowded, loud and lots of loiterers. long lines at the front desk, starbucks and breakfast buffett. not a place for families.
2 out of 5
by A verified traveler from UK

Hotel is ok, shame about the lobby!

Posted Jul 26, 2014
On the whole the hotel is quite good in regards to the bedroom, as the bed was very comfortable! What let it down is the lobby! More like being at a train station as there are many conferences being held there & star bucks! I've never seen such a big queue! You can only get wifi in the lobby, other Hiltons I have stayed at you get it in the room! The location of the hotel was good, but if I'd return I'd choose another hotel which was less busy.
2 out of 5
by A verified traveler

Check bill before leaving

Posted Jul 24, 2014
This hotel puts a hold of minimum $200 on your card to cover room incidentals , not advertised though. When you check out, please make sure they release this bond, otherwise you wait weeks and many phone calls to get your money back into your account
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 21, 2014
The hotel close to everything. Homeless next to hotel
2 out of 5
by A verified traveler from uk

Over crowded, small rooms , not value for money

Posted Jul 19, 2014
Cons: Modernisation
Location: Short walk from Main Street
Facilities not sufficient for size of hotel, long queues for breakfast and reception. We booked two rooms which were small and dated, not value for money plus car dented in the hotel car park. Not great experience and not in line with expectations of a Hilton.
4 out of 5
Recommended
for Everyone
by A verified traveler from Fargo, ND

Convenient location to China town

Posted Jul 17, 2014
Pros: see above
Cons: See above
Location: In Union square so lots of shopping and lots of good eateries! Easy walking distance to China town. On the cable car and BART route.
Stayed in a modern room. Good location though and nice facilities. Breakfast seemed over priced so we ate out at another location closeby. Easy walk to China town. Lots of good restaurants within walking distance! Did not like that there was no lock on the bathroom door or a fan in the bathroom. Also would have liked a microwave for the price we paid for the room. Chose to park in city parking right across the street. About $15.00 a day cheaper than what the Hilton was charging for parking.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2014
Busy, lobby is crowded, but overall very nice hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from san diego Ca

Nice hotel

Posted Jul 14, 2014
Amazing staff, clean, and comfortable room. The hotel is close to attractions, restaurants, and bars. Check in and check out process was super easy. The staff was very knowledgeable and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from delray beach fl

Very short stay

Posted Jul 13, 2014
Pros: Center of town
Location: Difficult to park and parking very expensive Not too far from pier
Handicap room - bathroom flooded when we showered Rest of room ok Nice view from 25th floor We were there for a total of 14 hours
4 out of 5
Recommended
for Everyone
by A verified traveler from Auckland

Big hotel in middle of town

Posted Jul 13, 2014
Huge pub that runs 24/7 with queues for breakfast that have to be seen to be believed.