Ratings based on 4,165 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

great service

Posted Aug 31, 2014
great service and staff! better than 5 star hotels we have stayed at.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location decent hotel

Posted Aug 25, 2014
Pros: Location
Cons: The plumbing is really loud (showers, toilets flushing) and really needs a makeover to make it more current.
Location: Union square has everything you need.
This is a pretty nice Hilton. It's rather outdated (still use regular show rods instead of the curved), but it's clean and the staff is nice and the location is great.
2 out of 5
by A verified traveler

Only for conventioneers

Posted Aug 25, 2014
Pros: Decent location
Cons: Service was adequate at best. Lobby overcrowded and loud. Rooms just OK
Location: Great for downtown, for business meetings especially. Not great for tourists.
Not a hotel for families or even tourists. Definitely geared towards the business traveler or conventioneer, which is fine, but not the role we were in. No kids menu for room service (had to ask--they had stuff--over $150 later for a family of four, for almost inedible food). Not particularly welcoming or accommodating for kids. Just a blah hotel with little personality in an OK location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location room a little bit outdated

Posted Aug 20, 2014
Pros: Close to everything
Cons: Update the furniture
Location: Close to Market street, right in the heart of Union Square
Hotel is conveniently located, but the neighborhood is also also a little sketchy. Lot of homeless people
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 19, 2014
This hotel was perfect for our SF stay. The location was great and the hotel staff were very friendly and accommodating if we needed anything. The rooms are very nice and roomy.
1 out of 5
by A verified traveler from Los Angeles

Toilet was not cleaned and there was a huge mess.

Posted Aug 18, 2014
Cons: Cleanliness, efficiency
It took us 30 mins to check in. Once we got to our room after a long trip the toilet was not cleaned with a really vile mess left inside. The hotel did respond quickly and got us into another room but the bathroom did not look like it was throughly cleaned. Breakfast was very difficult to find or even find a place to sit. There was not a waiting list and you just had to stand around until a table became available.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Great visit, great location

Posted Aug 11, 2014
Great stay at the hilton union square, check in was quick and easy, facilities were excellent (pool, gym, concierge) location was excellent for shopping, restaurants and bars. Easy acces to cable cars & busses to Fishermans wharf.
4 out of 5
Recommended
for Everyone
by A verified traveler from northants

Nice hotel but very busy

Posted Aug 9, 2014
Pros: The rooms, the cleanliness and it was central to what we wanted.... Shopping!
Cons: I think some rooms could be updated, ours did have some wallpaper hanging off which wasn't. Nice and the curtains could do with being changed.
Location: The hotel was near Union Square, very central for shopping but if you wanted to go sightseeing it was very handy for taxi cabs.
We arrived at this hotel on Monday 4th Aug to 8 Aug. it looks very impressive but is on. Very busy road. Some traffic can be heard from rooms. Plenty of elevators. The bedroom was roomy and nicely furnished with large telly, iron and board. Bathroom was clean. With fresh towels everyday. Has a Starbucks inside lobby and bar and resteraunt called Urban Tavern. We decided to eat at local places, all in all I enjoyed my stay here. Only down side it was very busy with conferences so lots of queuing.
2 out of 5
by A verified traveler from Ontario, Canada

First time staying at a "Hilton" and the last.

Posted Aug 9, 2014
Pros: Location
Cons: Everything
Location: It was convenient for all my tours that I booked. Drop up and off at the door.
Some of the other hotel chains put the "Hilton" to shame. Granted this Hilton is an older hotel, but the room sure needed updating. The bathroom was dirty under the sink area with years of dirt build up. The toilet ran all day and night. The tub had seen it's day and the taps leaked. So compare this to some of the less expensive hotels that cost a fraction of the cost and I'll stay at a Marriott any day.
3 out of 5
by A verified traveler from san diego

Hôtel well located close to union square

Posted Aug 8, 2014
No free wifi, the parking is more than expensive. There is no fridge in the room. The hotel is noisy, house keeping knocks the door early on the morning. I expected better amenities from this kind of hotel.