Ratings based on 5,454 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to union square

Posted Apr 16, 2015
Great stay, hotel staff were very helpful with pointing out places to shop and eat. Kids enjoyed warm pool and spa.
3 out of 5
by A verified travelerfrom austin texas

bad neighborhood!

Posted Apr 15, 2015
The hotel itself was fine. But the location is so close to the Tenderloin that it is sketchy at best. A drug addict begged for money from us in the hotel bar and prostitutes propositioned us every night walking back to the hotel from Union Square. They need to clean this up before I would ever stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2015
Only problem was low water pressure, but i realise the water shortage
4 out of 5
Recommended
for Everyone
by A verified traveler

great location!

Posted Apr 15, 2015
we had a great stay in the city thanks to the great location of this hotel...it was easy to get to the Bart station, catch a cable car and close to many restaurants and great shopping.
3 out of 5
by A verified traveler

Posted Apr 14, 2015
Too close to bad part of town. Very loud fan bothered us all night. Small room. We asked for a king, we were given a queen.
3 out of 5
by A verified traveler

Large crowded hotel

Posted Apr 13, 2015
Pros: Not impressed, as it was too large and too crowded.
Cons: More check in personnel. It took too long to wait in line.
Location: Located in the central Union Square area near the theaters, but very busy and crowded area.
I suppose it was due to being a Saturday afternoon, but the hotel was so crowded; having to wait in line for a person to check us into our room - It was much too busy and with crowded elevators. Upgraded our room for $20 and it was comfortable and well appointed.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Room was small but we had a nice view. The hotel was very big. Staff was friendly and the concierge let us print out our boarding passes. The area was touristic but didn't feel safe for walking.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ciudad de México

Muy buena ubicación

Posted Apr 13, 2015
Lo único que no me gustó es la comida del hotel. También que en expedida te dan un precio y al llegar te dicen que si quieres una mejor hab obvio tiene otro precio y no hay gran diferencia, la hab es pequeña. Te ofrecen el Internet gratis y llegando resulta que no es así
1 out of 5
by A verified travelerfrom hanford ca

Well...

Posted Apr 13, 2015
Mistake was made on my reservation and it was made on the week before my actual visit, so I was charged the first night and a no show fee... Not very happy about that.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Amsterdam

Goed hotel, top locatie!

Posted Apr 13, 2015
No nonsens Hilton op steenworp van Union Square en al het beste van San Francisco! Helaas geen goede bar in het hotel. Kamers zijn goed, niet bijzonder maar geluid uit gang van medebezoekers kan irritant zijn.