Ratings based on 4,206 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler
Terrible Service over pricedPosted Sep 19, 2014
I stayed 4 nights here as my conference was very close to Hilton. The hotel is very old, there was no fridge in the room, pool was closed for maintenance. They charge you for about 500 dollars a night and in comparison it seemed like a 3 star hotel. Never ever recommend Hilton to anybody.
for Everyoneby A verified traveler from new zealand
San francisco hotelincitycentrePosted Sep 16, 2014
Pros: Location was good
Cons: A restuarant and better cafe thanl lobby STarbucks
Location: Union square close by with many shops and easy to plug into tours
Did not have a in house restuarant but good choices close by.the stay was 2nights to break our journey the room was fine .
for Business Travelersby A verified traveler from Seoul
Nice big hotel in SFPosted Sep 14, 2014
Pros: Clean and spacious room and free wifi. Wifi was fast. Price was reasonable given the average prices of nearby hotels.
Clean, neat and spacious room. Close to Union sq and Powell st Bart. Very big hotel with standard amenities. Great for tourists and business people for attending conferences and so forth.
for Everyoneby A verified traveler from Montreal, Québec
Great hotel! friendly and helpful staff.Posted Sep 13, 2014
Pros: Great location, Starbuck within the building!!!, the staff and of course de comfort of the room.
Cons: At that rate, they should provide free internet!!!!
Location: Located near Union Square (great for shopping and restaurants)
Perfect location, near shopping, car and bicycle rentals, trolley terminal, restaurants, chinatown etc Helpful staff and comfortable rooms. For me the down side is that they charge for the internet in rooms....Who does that anymore????
by A verified traveler from Scotland
A little disappointingPosted Sep 13, 2014
The hotel is in a good location and close to one of the cable car lines which is useful for getting around and seeing the city. However, on arriving at the hotel I had been allocated the wrong room. Although the hotel staff were accommodating and offered me a new room I had to wait outside the new room for almost half an hour, not ideal after travelling for almost 24 hours to get there. The room itself looked good and had a window out to the pool, however, the cleanliness wasn't up to the standard I would have expected of a Hilton hotel - after dropping my phone on the ground I found a large clump of hair (not mine) which wasn't the most pleasant experience. I may have just been unlucky.
for Everyoneby A verified traveler
Nice hotel, good positionPosted Sep 11, 2014
Hotel in handy, central position. Room was big, clean and comfortable despite not being in the refurbished tower. The hotel was very big so not for someone looking for an intimate stay! But a bargain booked through expedia sale.
for Everyoneby A verified traveler
Good positionPosted Sep 10, 2014
Glad I paid more for the upgrade but room and bathroom were pretty small. Overall we only slept in the room mostly out
by A verified traveler from Brazil
Nice hotel, excellent location.Posted Sep 10, 2014
All the facilities are charge apart like wi-fi and frigobar
by A verified traveler from Toronto, Canada
Quite average for the money you payPosted Sep 10, 2014
Booked a king size non-smoking room. The front desk guy gave us a smoking room. Had to deal with changing the rooms and going to a different tower with our two suit cases. The front desk couldn't send someone to move our luggage. The bathroom was very small. And for 250$ a night you'd expect at least two complementary bottles of water like all Sheraton hotels but nope! Beat to explore other options in the area.
for Everyoneby A verified traveler from New York
nice hotel close to everythingPosted Sep 9, 2014
Pros: clean, big, polite people, buffet :)
Cons: windows!! US law prohibits to open windows in such buildings but still you need some fresh air going into those rooms.
Location: union square and hilton are located in the perfect spot!! you can go anywhere: by foot, trolley, car, and so forth
it was only for a few days, but overall stay was pleasant. the only drawback compare to years ago, you need to be careful regarding the bill: you might get overcharged and you need to let them know. otherwise you will be paying for their services twice. This is the new era of doing business I guess.