Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
93% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Alessandro from Switzerland

Good hotel for flights out of SFO

Posted Apr 2, 2014
Pros: Hotel is in a convenient location close to the airport. Airport shuttle is a big plus. Rooms are spacious and clean. Wifi works great.
Cons: We had a bit of trouble (long wait) with the shuttle upon arriving at SFO. Staff is average, mainly just do their job.
Location: Good locations for 49ers games (when they played at Candlestick...)
I had stayed at this hotel before and chose it again because I was satisfied the first time around and because I had another early-morning flight out of SFO. Hotel is in a convenient location close to the airport and close to the rental car return. This is not a place I would stay for a longer period of time, but it certainly serves its purpose as an airport hotel. I recommend it to others and will stay here again.
3 out of 5
by Mark from Atlanta, GA

App Photos and Online Photos not the same.

Posted Mar 24, 2014
Pros: The room was clean and nice but it was NOT what was advertised.
Cons: Change the website to reflect that spa tubs are only in suites.
Location: There is a Gray Line shuttle from the hotel for tours that will take you to downtown SFO to begin Hop-On, Hop-Off tours. This was very helpful.
One of the reasons we stayed here was the spa tub shown in the bathroom pictures and mentioned in the hotel features. Once we arrived we were told those were only in the suites. And the front desk person had an attitude when I questioned the difference. Her only suggestion was to rebook (with the two nights already paid for) and pay for another two nights in a suite.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, Great Staff & Clean rooms

Posted Mar 23, 2014
Pros: Convenient location, Great Staff & Clean rooms
Location: The hotel is very conveniently located - it is a five minute drive from SFO and is practically on Hwy 101.
Had a great experience back in May 2013 and so we decided to stay here again for this trip. The front desk staff is great and the rooms are clean and have the little extras (fridge, safe) that can make a big difference.
3 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Jan 22, 2014
5 out of 5
Recommended
for Everyone
by A verified traveler

Near the airport clean

Posted Jan 21, 2014
Staff is amazing always smiling and there for you! Food is good bedroom washroom is all clean and well prepared
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Dec 15, 2013 on Hotels.com
5 out of 5
Recommended
for Couples
by Tara

This traveler left a rating score only Posted Dec 11, 2013 on Hotels.com
3 out of 5
Recommended
by Jon from Susanville

Mixed

Posted Dec 3, 2013 on Hotels.com
Staff is very friendly - Very Satisfied Food was OK but not really good - typical Holiday Inn Express Food. Lock on Gym didn't work well. This is a HOTELS.COM note.....need to list the 9.95 a day parking fee. That was irritating.
5 out of 5
Recommended
for Everyone
by big vin from san fernando valley 818

49ers trip

Posted Dec 2, 2013
Excellent stay. Everything was as good as I anticipated. Took both my daughters to a NINERS game. Needless to say it was up to there standards. (Lol).
4 out of 5
Recommended
for Everyone
by David from Georgia

Nice hotel not too far from the airport.

Posted Dec 2, 2013
This hotel was nice. The room was clean with a great bed. It is pretty close to the airport and lots to eat around. There is a free breakfast that was really neat. The thing is, you have to pay for parking? I have never stayed at a motel where you have to pay to park. Kinda weird to me, but it was a nice place.