Ratings based on 673 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
93% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted May 18, 2015
It's the little touches that make a great hotel. Fruit always available and ice coffee and cookies in the afternoon. Great hotel nice, atmosphere. Holiday Inn is always good.
Comment from Hotel Management
May 20, 2015 by Leila, Hotel Management
Hello, Thank you for taking the time to leave your comments. We are delighted to hear that our hotel has met your expectations. As a valued guest, your comments are very much appreciated. Your comfort and satisfaction are our top priority and we are very happy to know that you had a good overall stay with us and that you liked our amenities. We hope to see you again soon. Kind Regards, Leila Borja Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and clean.

Posted May 6, 2015
Pros: Nice and clean.
Convenient for attending my conference. Enjoyed my stay.
Comment from Hotel Management
May 8, 2015 by Leila, Hotel Management
Dear Madam/Sir, Thank you for your kind words. We are happy to hear that our hotel met your expectations. We look forward to having you as a guest in the future. Regards, Leila Borja Guest Services Manager
3 out of 5
by A verified traveler

Posted May 5, 2015
Pros: Close to airport
Cons: Customer Service
I have not been able to get a copy of my charges from over a week ago. Their computer was down the morning I left and I have called multiple times asking them to email me a receipt for stay. It has been a week and I still have no receipt and no phone call back from their accounting staff.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good for Business Travel

Posted Apr 22, 2015
It is always easy to predict what to expect at a Holiday Inn Express which is a good thing. The room was fine and the hotel itself a little worn but no problems. The hotels in San Francisco were packed during the days of my visit due to a technology conference. I was lucky to get a room at the Holiday Inn Express although on a less busy day in the Bay area it would be much less costly. It is a good three star hotel at three star rates. When you have to pay more due to supply and demand it is a challenge.
Comment from Hotel Management
Apr 24, 2015 by Leila, Hotel Management
Dear Mr. RJMC, Thank you for your kind words. Please accept my sincerest apology for any inconvenience you felt during your stay with us. We are happy to hear that regardless of this problem, you still had a great stay with us. We hope you will stay with us again the next time you visit the San Francisco Bay Area. Regards, Leila Borja Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Southern California

Nice hotel close to the fwy and along the bay.

Posted Apr 12, 2015
It was a nice hotel with free breakfast and free cookies in the evening. The location is nice too. Just in the back of the hotel is the bay so nice to view the planes passing by and bird watching. It has paved walking area along the bay where people could walk around. The bathroom is nice. My only suggestion is probably lower down the water pressure on the shower to save water, it'll help us all with ongoing drought and reuse the towels too.
Comment from Hotel Management
Apr 17, 2015 by Leila, Hotel Management
Dear Southern California, Thank you very much for staying with us and for posting a nice review for our hotel. Your comfort and satisfaction are always our top priority. We are very glad that you enjoyed our amenities. Again thank you so much for staying with us. We hope to see you again soon! Best Regards, Leila Borja Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location, clean.

Posted Apr 10, 2015
We've stayed 4 nights there. The Location is good. Room is clean and staffs are friendly.
Comment from Hotel Management
Apr 12, 2015 by Leila, Hotel Management
Dear from Thank you for your feedback of our staff from your recent stay. We will sure to pass your kind words along to our staff. We strive to make sure that each guest is as comfortable as possible while staying with us. Again thank you so much for staying with us. Best Regards, Leila Borja Guest Services Manager
5 out of 5
Recommended
for Families
by A verified travelerfrom Old Bridge, NJ

Excellent Location, Hotel and Room. Staff: meh...

Posted Mar 27, 2015
Pros: Location!!
Cons: Staff should be more accommodating in appreciation of the business they are getting as opposed to other competitor hotels in the vicinity.
Location: Max's Restaurant right in front of hotel. Access to 101 North to San Francisco straight from hotel light. 5 minutes from airport. Target in San Bruno,
I had a great time in my 5 day stay at the hotel. Love the complimentary breakfast from 5-930 and cookie hour with ice coffee, lemonade and cookies. Lobby is beautiful. Staff charged me extra $50 bucks for a bayview room as if me paying for a King bed room wasn't enough and 5 days of stay. They were responsive in getting things done and requests. Overall great experience. Don't worry about the Jet noise. i didn't feel any what so ever like other reviews said. It was very quiet, back parking lot is next to the water and you can just sit there watch the air planes land and take off.
Comment from Hotel Management
Mar 28, 2015 by Leila, Hotel Management
Dear Aneel, Thank you for staying with us and for sharing your thoughts regarding your experience on your recent stay. I'm delighted to hear you enjoyed your breakfast. I'm sorry our hotel did not live up to your expectations and regret you were not satisfied with the service you received from our front desk staff. I have taken note of your valuable comments and rest assured, these will be used to monitor and improve the quality and services we offer to our guests. Sincerely, Leila Borja Guest Services Manager
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom California

Posted Mar 26, 2015
Pros: Reasonable rates, clean room and lobby, terrific staff, easy parking, and lovely view.
Location: There weren't places within walking distance, but there is a shuttle that goes to a few hotels (Regency) to downtown.
A nice place to stay--close to the airport and downtown Burlingame. Fun to sit on the bay and watch the airplanes landing at the airport.
Comment from Hotel Management
Mar 28, 2015 by Leila, Hotel Management
Dear Mags, Thank you for your very kind words regarding the hotel. we are happy to hear that our hotel met your expectations. We look forward to having you stay with us again in the future. Sincerely, Leila Borja Guest Services Manager
4 out of 5
Recommended
for Families
by Vickiefrom Arcata, CA

Great stay!

Posted Feb 20, 2015 on Hotels.com
The staff was very friendly, fast and helpful. It was a nicely remodeled hotel in a great location to get around.
Comment from Hotel Management
May 2, 2015 by Leah Tompkins, Hotel Management
Hi Vicki, Thank you for taking the time to share your thoughts on your recent stay. As we continually strive to provide the best product and service for a more enjoyable experience, your comment is much appreciated! I'm glad that you enjoyed our nicely remodeled property and our great location. Thank you once again and see you on your next visit
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Feb 20, 2015 on Hotels.com
Comment from Hotel Management
May 2, 2015 by Leah Tompkins, Hotel Management
Dear Guest, Thank you for staying with us and rating us 5 star! Hope to serve you again!