Ratings based on 582 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel, Location not so much

Posted Aug 18, 2014
Cons: sound proofing the windows
Location: There is a great breakfast place close by called Mel's and for a unique bar try out Tommy's Joynt it has great character......
I couldn't fault the staff, service or facilities of the hotel. The breakfast menu is really nice and the rooms are big and the beds really comfortable. The location is too far from Fisherman's Wharf or any of the areas that you would want to go visit for food and drinks. You would always need to get a cab and the street is busy with traffic nosy so bring ear plugs if you are a light sleeper.
4 out of 5
Recommended
for Everyone
by A verified traveler from slc, ut

Ok

Posted Aug 9, 2014
I think this hotel is overpriced. It's nice, but not that nice. Location is good, service in their restaurant is terrible unless you go to the bar. The beds gave me backaches, they're too soft.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, Alberta, Canada

Nice hotel not too far from wharf.

Posted Aug 8, 2014
FrIendly, helpful staff. Clean rooms. Nice showers. Nice desk/counter space in room and bathroom. A relatively easy walk down to the wharf if in good health. Starbucks on the corner. Grocery store nearby. Transit stop on corner that can take you down to the wharf.
2 out of 5
by A verified traveler

Air conditioning was fixed at a hot level

Posted Aug 7, 2014
Some of staff were "snippy". Rude and condescending
4 out of 5
Recommended
for Everyone
by A verified traveler from Ste-Julie

Good localisation.

Posted Aug 5, 2014
Very Nice stay in San-Francisco. Good localisation to visit the city. Close from many bus and cable car route.
4 out of 5
Recommended
for Everyone
by A verified traveler from LA

Nice hotel but expensive!

Posted Jul 12, 2014
You pay for the stay, the parking and no free breakfast... Everything has a price nothing comes free with the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel

Posted Jul 10, 2014
Pros: Location
Cons: Parking is a bit pricey and there are no deals to combine with a room package.
This was a great hotel. Very clean, great views from the room (we were on the tenth floor), and a good location. Would definitely recommend.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Tel Aviv

Very nice hotel, spacious and clean rooms.

Posted Jun 30, 2014
I stayed at the hotel for business. The room was very comfy, spacious and clean. The hotel isn't very close to a specific location but it's usually a short taxi drive from anywhere in the city. I recommend it to whoever visiting the city.
4 out of 5
Recommended
for Everyone
by Preeti from Salt lake city

San Francisco tour

Posted Jun 24, 2014
Pros: location
Cons: room service, and ambiance in the room
Location: It was perfect for out short san Francisco trip. We could make most the attractions in three days.
The highlight of the stay was location of the hotel, its in the heart of downlown, close to muni station and and perfect location to most attractions around. There are many good restaurants around too.
3 out of 5
Recommended
for Business Travelers
by Paula P from Memphis, TN

Noisy!

Posted Jun 22, 2014 on Hotels.com
Good hotel but even on the 17th floor the street noise kept me up much of the night. Seems like there is a fire truck out every hour at night. Overall clean and good service. The restaurant is adequate but not great. I stay in SF often for biz and this was my first time at this hotel. I will likely not return.