Ratings based on 483 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby Elizabeth from Central Valley
Nice hotel and great locationPosted Feb 25, 2014
Pros: I found this hotel very clean and in a great location for restaurants. Everything was in walking distances.
Location: Plenty of restaurants and bars.
Overall experience was good. My only complaint is that they were not able to give the group people I booked with rooms on the same floor. We requested days before to have rooms on the same floor which I would think gave them plenty of time to make that happen. They unfortunately ignore our request.
for Everyoneby adriana from mexico
Excellent location, well communicatedPosted Feb 21, 2014
We spent 5 great days! The ladies at the hotel's store are amazing and can recomend about any things You want or need. We would like to have the towels changed every day.
for Everyoneby Rech
Good LocationPosted Feb 20, 2014
Cons: Confusing signs for dining since it was under construction and misleading advertisements for happy hour.
Location: Cable car is right around the corner which can take you downtown.
Parking garage fee is ridiculous but it is expected of San Francisco. The entrance/hallway to the from the parking garage to the elevators needs improvement as far as cleanliness and hard to maneuver if you have a huge luggage. Guest check in was pretty smooth. Our room was by the elevator, I believe we were on the 4th/6th floor and facing Van Ness Ave (main street) the street noise was mild. Our stay was Fri and Sat night, I didn't want them to clean our room but felt the maids were a bit pushy when we would walk out of our room when we put up the "Do Not Disturb" sigh on our door handle. Pillows were amazing! Bed was comfortable and the bathroom was nice and clean. I had issues with the blinds, but figured out how to fix it eventually. The cooling/heating system worked great view was day/night was decent.
for Everyoneby Isabella from Amsterdam
Good place to stayPosted Feb 15, 2014
Clean rooms and incredibly friendly staff. Good location. I've been to this hotel twice. Had rooms on the 18th and 22nd floor, both offering great views of the city. You can easily reach all tourist areas by public transport. The cable tram stops around the corner and the bus stop is right in front of the hotel. Get yourself a Muni pass to make life easier.
for Everyoneby VaderLondon from London, UK
Good location, decent hotelPosted Feb 11, 2014
Pros: Location, View, Staff
Cons: TV, furniture, hotels common areas
Location: Polk St had nice feel to it, quite a few shops, cafes and restaurants and of course some good ones on Van Ness as well.
The hotel seems to be a bit dated, but overall in quite good condition and the staff is very helpful. The location is good, near Polk St with its many shops, cafes and restaurants and a reasonable walking distance from Union square. I initially got a room behind the lifts (a slight woosh every now and then), so subsequent to my request, they have moved me to another room the next day (According to the staff, it is recommended to book directly rather than through and agency, to ensure a better room selection). The rooms are fairly spacious and in good condition with a nice view at the back - noise was not an issue (I was on the 19th floor and could not open the window...) There is a good coffee maker (sachets included) and the TV is decent if a bit slow...
for Everyoneby Jesus from reseda, ca
Great hotel, very close to everything.Posted Feb 9, 2014
Pros: Had the best corner room in the hotel!
Cons: This is a great hotel to stay but I think the lobby should match the hotel room experience.
Location: From my experience we took the trolley very inexpensive and it's the center of all the tours area in San Francisco, specially the down town area.
Had very minimal contact with the hotel room service but they seemed friendly and helpful.
for Everyoneby A verified traveler
Nice enough hotel. Shame about the gym.Posted Feb 6, 2014
Pros: Close to a Wholefoods store!
Cons: The gym
Location: Just off Polk street which has great shops and only 15mins walk from Fishermans wharf and the lively side of town.
The lady that welcomed us was lovely and the bell boys were helpful too. One of the receptionists was not very friendly when we asked about extending. He was very abrupt and a bit rude to be honest. The other reception staff there were very friendly though. The gym needs A LOT of work. It's in very poor condition and one of the treadmills was slipping so very dangerous. The upright cycle couldn't be adjusted so you couldn't use it without hurting yourself. Good set of weights and a couple of benches so you could still get a good workout in. The gym needs a bit of an overhaul generally. Our room was actually very nice. It was clean and had everything we needed. Even had a safe deposit which other Holiday Inns on our travels haven't had. We were also able to park our hired bikes at the hotel which was great.
by A verified traveler
Averge nice place to stop.Posted Feb 3, 2014
Pros: hot tub
clean, comfortable. Nice to have a hot tub. I don't prefer open air exterior hallways when the weather is cooler or rainy.
for Everyoneby A verified traveler
Center Of The CityPosted Feb 3, 2014
We stayed one night after spending the day in golden gate park, the room was great. Our kids and I enjoyed the views and the convenience of the hotel to shopping and restaurants.
by A verified traveler from Los Angeles
Ummmmm.Posted Feb 3, 2014
Pros: Clean bath room.
Cons: Change the bed and pillow.
I liked the location of this hotel. Close to many places to drink and eat. There is a "Whole food Market" and "Trader Joe's" in a walking distance which really helped our stay for light eating. The staff were good, but we could not appreciate the REMODELING of the restaurant.... They have a temporary restaurant in a meeting room (or something), but as a person who likes to hang in the bar, this was really disappointing (though there are many bars around the hotel). Also the bed was really uncomfortable. We had a hard time sleeping...