Ratings based on 1,917 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston,MA

Great hotel & location

Posted Oct 20, 2014
Pros: Nice clean room.
Cons: Maybe some parking discounts wold be nice.
Location: Fisherman's Wharf is a very nice place to explore. You can walk all over northern Sf from this spot.
Wonderful in all ways. Staff is very friendly & helpful & the location was perfectly situated next to Fisherman's Wharf
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, CA

Nice hotel clase to Warf

Posted Oct 19, 2014
Pros: Staff was friendly
Cons: Shuttle
Location: Fisherman's Warf and Pier 39
They need a shuttle, we had to take taxi everywhere. even Fisherman's Warf
4 out of 5
Recommended
for Everyone
by A verified traveler from New Mexico

Clean and comfortable room, but overpriced.

Posted Oct 17, 2014
Pros: It's within walking distance of the piers and had very friendly staff.
Cons: The bathroom had very little shelf space for our toiletries.
Location: Lots of really good restaurants nearby and close to the bay.
The staff was very professional and helpful when needed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fremont

Clean/Great Location!

Posted Oct 15, 2014
Location was close to everything. The key for me was cleanliness of the room. It was spotless! Great job! I will be back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Posted Oct 10, 2014
Excellent service, perfect location, clean, helpful staff, checked in 5 hours early with no problem. Highly recommend.
1 out of 5
by A verified traveler from m

Holiday inn stay

Posted Oct 9, 2014
Rude frond desk, room infested with ants and bed smell and I heard from the front desk is sorry about that. Feel like wasted my money .
3 out of 5
by A verified traveler from ca

It's ok, good location

Posted Oct 9, 2014
Good location just a block or two from fishermans warf, cable car, Madame tousonne wax place, ripleys believe it it not, lots of good restaurants! Don't go to bubba gumps we have bad service/ food was terrible. The hotel was ok I probably won't stay again. We woke up both mornings to ants everywhere :-( all the hotel did was take off $50 for 1 night. I expected more! Also my husband lost his wedding band in the hotel gym & it was never found :-( someone took it
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near Wharf.

Posted Oct 9, 2014
Cons: Hotel has two locations-when we arrived we had to walk one block away to our location of the hotel. Rude clerk when we checked in and poor English.
Location: Heart of site seeing! Great location. Would go again!
Wonderful staff once we got past the check in clerk. Great hospitality and friendly. Very helpful and we would go back. Very clean room.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good value, location and service.

Posted Oct 8, 2014
If you book the hotel in advance it's definitely a good buy. The location is close enough to fisherman's wharf to walk along the piers and on the bus route downtown but far enough to get a good night's rest. Wifi was free and strong. There is a business center where you can use desktop computers and the printer for your travel/maps. The concierge was always nice and informative. Beds were comfortable, stain free, bug free and the rooms were well-lit and air-conditioned. The cleaning service always thoroughly cleaned our rooms and provided towels and toiletries with no fuss.
3 out of 5
Recommended
for Everyone
by A verified traveler from Phily

Nice

Posted Oct 7, 2014
Nice hotel, close to the piers. San Francisco was wonderful. Add the hotel and location and it's perfect.