Ratings based on 290 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice experience

Posted Dec 11, 2014
Nice hotel, clean and big room. It is a little inconvenient because they do not offer free breakfast. However, the restaurant of them is so cool and the purchased breakfast are wondering! Will back next time. ^^
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom UK

Easy for SFO

Posted Dec 4, 2014
Pros: Breakfast
Cons: Elevator
Location: Nothing much
Shuttle bus can be long wait, but not this time - very quick and drivers were really helpful and pleasant. Not alot around the hotel, but restaurant was good and breakfast, although extra charge, was excellent. Town of San Mateo is nice little place, but needs taxi there and back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasantly surprised.

Posted Nov 4, 2014
Pros: Clean, comfortable, attractive.
Cons: Improve the friendliness of staff when checking in.
Location: The immediate area was just okay but downtown San Mateo was very nice.
The hotel room was very spacious and nicely appointed. The bathroom was large and very nice except that the bathroom sink faucet was very hard to turn on and the neck was short and the water barely made it into the sink. There was a table and chairs and a separate desk. The beds were very comfortable too. The clerk in checking in was not very friendly or helpful. Never mentioned the restaurant, the happy hour or the 1/2 price appetizers.
3 out of 5
by A verified travelerfrom Washington D.C.

Low value

Posted Sep 30, 2014
I had an Executive king room on 2nd floor, that was directly across from an elevator and a constantly running ice maker. The room was large but shaped very strangely, with the desk in an L shaped windowless alcove and the bathroom almost hidden in a corner. A/C was barely working the evening I was there and the hallways were extremely warm, perhaps because of the ice maker. Resturant food was better than expected, but there was no complimentary breakfast.
5 out of 5
Recommended
for Getaway With Friends
by Sheila

This traveler left a rating score only Posted Sep 22, 2014 on Hotels.com
4 out of 5
Recommended
for Getaway With Friends
by Ken

This traveler left a rating score only Posted Sep 16, 2014 on Hotels.com
3 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

Request room far from elevator

Posted Sep 11, 2014 on Hotels.com
The room was quite large, however we didn't get much sleep with the elevator across the hall dinging all night. Breakfast was not a buffet but to order and was sufficient but not plentiful. Staff was pleasant.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great, comfortable, fit the bill

Posted Sep 8, 2014
Pros: Comfortable, clean, close to hotel, easy to get to, free parking.
Cons: Price, but it wasn't too bad.
Location: really close to SFO
Wanted a hotel near the airport, it was easy to book and everything went smoothly. nothing negative to say.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 7, 2014
Stayed one night. The room was large, clean and very comfortable. Had breakfast downstairs and the service and food were very good. Even though it is located on Hwy 1 it was not noisy. I would recommend this hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Danmark

Large room - Friendly Staff

Posted Sep 1, 2014
Pros: Large rooms, nice furniture, staff very friendly
Location: Approx. 20 miles (30 km) from San Francisco, be aware that parking in San Francisco can be pricy