Ratings based on 1,442 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom des moines

Close to the cable cars

Posted Mar 25, 2015
Pros: Location
Cons: Fix elevator. Offer better discounts on breakfast.
Location: Cable car access.
Nice older hotel in good condition. Lovely and very accommodating staff. Would like a better breakfast option/offering.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Valley Springs, CA

Nice hotel in Union Square.

Posted Mar 24, 2015
Union Square is a LOUD place-not the hotel's fault. Otherwise, wonderful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sugar land, tx

5 day stay

Posted Mar 17, 2015
Pros: remodeled interior
Cons: Hot coffee/tea in the lobby
Location: Central to all mass transit which we used daily. It was our personal chauffeur service. We rode the trolley many times which were around the corner.
I asked for an interior room for less noise but it only had one small window which faced unattractive courtyard. Ask for a room with 2 windows if it's available for more natural light in the room.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis, MN

Centrally located

Posted Mar 16, 2015
Pros: Very close to mass transit. Comfortable bed. Nice TV with cable access. Great restaurant downstairs. Great staff. You can tell they enjoy their job.
Cons: A little better water pressure for the shower would be nice.
Location: Walgreen's, restaurants, shopping, nightlife and mass transit are all within 1 block of the hotel. You cannot beat this location.
We had originally booked another hotel in the Soma area, but changed it to this location as we wanted to be closer to shopping and mass transit. It ended up being the best decision we could have ever made! The hotel staff was extremely friendly and accommodating, and although the building was a bit older, it wasn't short on charm and maintained extremely well! There is an excellent restaurant on the ground floor if you want great food but don't want to go far. The staff was always friendly, helpful and seemed genuinely happy to help us with anything that we needed. Our street-side room was a little noisy in the evenings, but the king-sized bed and heavy curtains made up for it! On our last day, our flight was delayed. We were worried that we were going to have to roam around downtown for two hours before catching the BART back to the airport. But the staff was able to extend our checkout time to accommodate us! This hotel was simple and easy to get in and out of. The hotel room windows even opened nice and wide, affording us an unbeatable opportunity for people-watching and a fresh breeze. We recommend this hotel for tourists and business travelers alike.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Eureka Ca

Centrally located hotel

Posted Mar 16, 2015
Pros: Location
Cons: It's all good.
This is a good hotel to stay at if you want to explore the Union Square shopping district. If you are up for walking, it is also within walking distance or easy BART or cable car transportation to most of the "touristy" areas of San Francisco. Did not check the bus lines, but I am sure you could probably find one going the direction you want to go. Don't walk too far to the west of the hotel (away from Market St), the neighborhood gets a little rough. Our room overlooked the central air well, but the building is big enough that we were not staring directly into anyone else's window. Noise from other rooms carries, so bring earplugs if you think that might bother you. Window unit air conditioner worked well, and provided some "white noise" cover. You will have to pay a lot more money in this area to get a quieter hotel, so the trade off was worth it to me. Rooms are small because that's how they used to build hotels, but very nicely refurbished. Overnight parking rate was commiserate with the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 13, 2015
Great time, fairly small hotel though. Boutique style
1 out of 5
by A verified traveler

Bad

Posted Mar 9, 2015
this hotel wouldn't let me get a refund or reschedule my stay. Never had a hotel not let me reschedule or give me a refund. I'll never stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Service

Posted Mar 4, 2015
Pros: Customer Service
Cons: Wi-Fi was not very stable at first, but the service staff worked with me to try different access codes until I got uninterrupted service
Service staff were very welcoming and friendly. Rooms were clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good but still needs work

Posted Feb 24, 2015
Pros: Location, clean rooms, nice staff
Cons: Get the other elevator working! The other problem is for the City Authorities. The huge number of beggars and rough sleepers was intimidating
Location: Shopping at Westfield one block, so is the Powell st Cable car terminus. Even the Ferry building was only 20 minutes away straight down Market St
Great location, individual feel, not a chain hotel. Staff were pleasant and even though I arrived early they got me in a room and a free upgrade Older property so the windows were a little on the small side making it a bit dark fixtures and fittings were good and the rooms were clean and comfortable Biggest beef was the lack of elevators, there were only 2 elevators for staff and guests and one of those was under maintenance and had been for 2 months. With check-in and staff there was quite a wait for an elevator.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Japan

英語が話せない私でしたが…

Posted Feb 18, 2015
スタッフが施設に笑顔でジェスチャーを交えながら応対してくれました。 またお部屋も広く清潔でとても過ごしやすかったですよ。