Ratings based on 1,590 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Western Australia

Ok hotel in centre of town..

Posted Jun 28, 2015
Was expecting a really nice hotel and room for $300 a night.. Disappointed upon arrival. Room smelt so musty took a good day to air it out. Bed was nice and they sent up a card and wine for our honeymoon. Location is a plus though right in the centre of town walking distance to great shops, a 5 storey mall and restaurants. We hired a car and the hotel wanted to charged us $57 a day to park there.. We found parking elsewhere but was still expensive. I would recommend not hiring a car in San Fransisco unless you really need to. They have a great publix transport available.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Union Square.

Posted Jun 19, 2015
Pros: Very close to the Powell BART stop (1.5 blocks) and Union Square. Less expensive than surrounding hotels.
Cons: Small bathroom could use more shelves for toiletries--no real storage space! View of brick wall a let down.
Location: Close to Union Square, Powell BART, Market Street, Tenderloin District, Moscone Center, Mission District.
Cute hotel with nice, friendly staff and amenities such as coffee/tea in the small lobby, as well as a small complimentary cocktail at happy hour. Small room, but has the essentials, including desk and good storage.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Stay

Posted Jun 17, 2015
I have stayed at this hotel 7 times and have enjoyed each and every stay. Staff is great, rooms very nice and the location to Union Square is excellent.
3 out of 5
by A verified traveler from Palm Springs

Nice hotel near Union Square

Posted Jun 16, 2015
Pros: Mainly location.
Cons: Soundproofing. We had zero sleep the first night. Outside and inside noise.
Location: Walking distance to Union Square. Great shopping at the upscale stores nearby. Walked through China Town. Attended a festival in Little Italy.
Spent 2 lovely days in San Francisco. Hadn't been there since the mid 70's. Attended a fun birthday party at a winery in Half Moon Bay. Had lunch the next day at Tony's Pizza in Little Italy. Ate a hot fudge sundae at Giuradelli Square. Had dinner and drinks while watching the NBA Finals at the bar/restaurant adjoing the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from essex

Superb hotel close to everything

Posted Jun 8, 2015
Pros: Location Rooms Staff
Cons: Nothing
Location: union square Westfield shopping centre Cable car turnaround
This hotel really is the best right from the moment you walk in. Staff are super friendly and helpful and always acknowledge you with a smile. Rooms and corridors were well kept and clean. There's coffee In the reception in the mornings and drinks in the evenings. I honestly can't find a single fault with this hotel. Loved my stay. Good location for everything: cable cars, shops and restaurants. PS: love the Converse with suits
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jun 7, 2015
Excellent hotel I would definitely recommend it to family and friends. The staff were very courteous and professional. Everything about the room was excellent we will return to the area again and we look forward to staying there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Excellent hotel

Posted Jun 5, 2015
A very good hotel that is well located to access the key tourist points of San Francisco. The hotel staff were very friendly. The location gives easy access to many places to eat. Excellent location for use of public transport and transport to SFO.
3 out of 5
Recommended
for Everyone
by A verified traveler from P

Great location, central to everything.

Posted Jun 4, 2015
Lovely friendly hotel. Room on the small side and can be noisy. The noise is only due to location so cant expect to be so central and be quiet. Would come back.
3 out of 5
by A verified traveler from Denver CO

Overbooked with sleeper sofa solution

Posted Jun 4, 2015
Turns out the hotel was overbooked. Upgrade to a suite was a nice gesture but instead of 2 beds we got 1 bed and one sleeper sofa that makes concrete floors feel comfortable. Terrible night sleep that even the free bottle of wine couldn't make me forget...
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel great location.

Posted Jun 3, 2015
Nice hotel in a great location. Very central for shopping and transport. Very comfortable bed. Can hear some street noise at night but this is due to the location.