Ratings based on 2,793 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Baltimore

Friendly hotel very comfortable clean

Posted Jul 29, 2015
Pros: Clean, friendly
Cons: Restaurant is noisy at dinner hour
Location: Good location
Very fine experience. Much nicer than larger and impersonal hotels.
3 out of 5
by A verified traveler from Los Angeles

not for sleeping in

Posted Jul 20, 2015
Great staff excellent in every way Rehabbed older hotel with original doors that are very loud when they shut. All morning you can hear the maids and guests shutting doors Not the hotel for you if you want quiet in the morning to work or sleep late. You can hear everyone in hallways as halls are narrow.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Hotel of yesterday and today

Posted Jul 16, 2015
Immediate feeling of a modern vibe in an excellently cared for classic building. Staff were informative, lobby spacious and comfortable, and rooms well appointed. Area is mixed. Easy walk to Polk Street bars and restaurants. We would go back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2015
Great stay, no issues, good location. Would go back again and stay here.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cerca del centro

Posted Jul 10, 2015
Buena ubicación. Algo de ruido en las mañanas, ruido del personal de limpieza del hotel. A veces solo quieres dormir un poco mas y al limpiar las habitaciones subyacentes se hace mucho ruido.
4 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Great location, great staff.

Posted Jul 10, 2015
The room was very comfortable but more importantly, the staff was welcoming and very knowledgeable in their suggestions to first time visitors. We wouldn't have seen as much of San Francisco without their guidance.
3 out of 5
by A verified traveler

Posted Jul 9, 2015
Das Hotel hat eine ruhige Lage! Das Preis-Leistungsverhältnis stimmt nicht ganz. Zimmerpreis ist einfach zu teuer.
2 out of 5
by A verified traveler from Puyallup, WA

Two days, too long.

Posted Jul 9, 2015
Cons: Guest interactions, the front desk staff was very snooty and that's the last thing anyone who has just traveled for hours wants to deal with!
Location: Many coffee shops and little restaurants nearby, great if you're walking as parking is pretty difficult.
We showed up two hours after check in time to a weird interaction with the front desk and then when we went up to our room the bathroom was still dirty (trash in the cash, stuff in sink, and a wet floor). We let them know and they offered to "upgrade" our room which actually ended up smaller but at least it was clean. This hotel has a lot of potential but it was just lacking. The furniture is chipped and things are stained, there was even paint missing off of the wall. These are little things that would make the overall feel of the hotel better. We had a rental car and the parking situation is a nightmare, there is no street parking so you have to walk a few blocks to the garage that costs quite a bit. Not very convenient or pocketbook friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg

Zentral gelegenes Hotel

Posted Jul 7, 2015
Pros: Alles
Cons: zur Zeit bitte nicht
Location: Cable-cars, China Town und Shopping... alles zu Fuss zu erreichen
Freundliches Personal in einem Hotel mit Flair; einer Mischung aus Flower Power und Moderne. Dazu gehören dann eben auch die etwas hellhörigen Zimmer, mit exzellentem Kaffeeautomat und Cable-TV. Wir würden kein anderes Hotel beim nächsten Besuch in SFO wählen.
2 out of 5
by A verified traveler

Posted Jul 1, 2015
My room was very noisy as it was in front of the elevator. Also, the walls are thin so you can hear your neighbors even when they're just talking. The location is terrible as I did not feel safe walking around the hotel to get food. The staff was nice but that's not as important as the other things mentioned above. Definitely not worth the money here. It was like staying in a motel.