Ratings based on 2,069 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Staff was incredibly friendly and accommodating!

Posted Oct 20, 2014
I would definitely stay at Hotel Carlton again. In addition to being vey hospitable, the location was a short walk to union square.
3 out of 5
by A verified traveler

Posted Oct 18, 2014
Room was very noisy, next to ally,. Woke up at 6 am from garbage collection outside window... Had to change room
4 out of 5
Recommended
for Everyone
by A verified traveler from from Munich, Germany

Comfy and friendly.

Posted Oct 10, 2014
Very friendly staff, especially T(h)eo who rocked the stage during the complimentary wine hour.
4 out of 5
Recommended
for Everyone
by A verified traveler from ny ny

An usually hot week in SF

Posted Oct 7, 2014
The staff was terrific. The rooms very pretty. If it's hot stay in lower floor room. Oh and bring books for the elevator! Restaurant is excellent!
5 out of 5
Recommended
for Couples
by A verified traveler from Sacramento, CA

Beautiful hotel with lots of character!

Posted Oct 6, 2014
Pros: The decor, friendly ambiance, wine reception, clean rooms.
Cons: Bigger bathtubs, air conditioning, better quality towels.
Location: Location was very central. Easy walking distance to a lot of good restaurants.
We stayed for just one night at the Hotel Carlton for a birthday weekend/mini-vacation in San Fran and it was a genuinely unique experience. Upon arrival, we were greeted by a hilarious and ridiculously accommodating front desk agent. We were actually able to check in four hours early which was quite a surprise. The lobby is in a Moroccan-esque style with beautiful framed photography all throughout the building. You can tell it is an older establishment but they have done such a fantastic job with the decor, it felt brand new. The rooms are clean and beds very comfortable. Pretty noisy at night, but the iHome makes for easier listening than the street noise. Wine reception was great, as was the space/electronic music that was entirely unexpected. It also gets VERY warm at night with just the ceiling fan to keep you cool. Overall, a great experience. Probably the best customer service I have ever had at a hotel.... ever. Would definitely come back again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbus, OH

Wonderful Experience

Posted Oct 1, 2014
Very lovely hotel! Great service, wonderful art that's welcoming but not run of the mill, comfy beds. Peaceful and clean in a modern environment. Try not to check in between 5:30 & 6 as the wine reception packs the lobby. It's very festive but if you are registering and parking and stressed from travel it's like crashing a party in your own house that you weren't invited to. If you arrive earlier, the wine reception is a great start to a beautiful night in San Francisco! Breakfast in the morning is a breeze in the restaurant. Very prompt service and delicious!
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Great updated rooms and lots of light

Posted Sep 29, 2014
Pros: The room itself, the location. The 5pm wine reception was kind of neat.
Cons: As mentioned above, the fact we could hear everything happening in next room...
Location: Great location, close to all exciting spots
Our stay was very pleasant. We liked the room, modern and clean , with lots of light. We only put a 3 on the room comfort since there was a door between our room and the next one, and you could basically hear eveything that was happening in there: talking, TV, coughing, toilet... Fortunately we had a quite quiet neigbor, but it could have been a nightmare, and it also made us very conscious, as, if we could hear them, they could hear us...
3 out of 5
by A verified traveler

Too noisy, no AC

Posted Sep 26, 2014
My two big beefs were the fact that this hotel had no double paned windows, so traffic might as well have been driving through my room. Also NO AC. Had I known that, I would never have booked in the first place. If it was there in the info and I missed it, my bad. The ceiling fan did not create enough air and it was impossible to open the windows because of the noise. I usually like the AC fan noise as white noise to help me sleep also. The staff was nice and the room was clean. If city noise isn't a problem with you then this hotel would probably be fine.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near Union square

Posted Sep 21, 2014
Lovely staff, walking distance from Union square.
3 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 8, 2014
Pros: Loved the Boutique feel. The complimentary wine and music evening was enjoyable.
Enjoyed the hotel. The location and everything were what we needed. Was not happy with the 2nd Floor room, next to the stairs, above the restaurant. It was noisy and a lot of foot traffic. I would definitely stay here again, but would prefer something on a higher floor, further from stairs and elevators