Ratings based on 1,537 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Very noisy!

Posted Apr 17, 2015
Pros: Location was good, near lots of restaurants, bars and shopping.
Cons: Noise, it's a little shabby looking. There clearly have been updates but not a total makeover. Be prepared for the amount of homeless and beggars.
The room itself is not bad. The shower and toilet were separated from the sink which was very odd and rather inconvenient. However, I could overlook that. The real concern was the noise level. Walls are paper thin. First is was the room above ours, then it was the alley outback, next it was exercise room across the hall. You could literally hear every movement and it was as if the treadmill was in our room.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom V

Amazing!

Posted Apr 17, 2015
This is the only hotel I enjoy staying at whenever I take a trip out to the city. The staff are so welcoming, the beds are extremely comfortable, just everything about this hotel is great!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom grass valley, CA

Posted Apr 5, 2015
Pros: the location and the staff
Cons: room seemed dark. The grey decor in a small room may have had something to do with this.
my son and I took a quick vacation to SF and found this hotel last minute on Expedia. As a hotel manager, I was impressed by the front desk staff and the cleanliness of the room
Comment from Hotel Management
Apr 10, 2015 by virgil, Hotel Management
Dear Lisa, Thank you for staying at Hotel Diva. I hope you and your son enjoyed your stay with us. I hope you will think of us again on your next visit to San Francisco. WE look forward to seeing you again soon! Best regards, Virgil Lopez Hotel Manager
2 out of 5
by A verified travelerfrom London, UK

Good location to Union Square

Posted Apr 4, 2015
Well, the location was great and if we had been given a room with the view to the back wall at a higher floor we probably would have been kinder in the rating.. But NO, we were given a street view room on the second floor which pretty much kept us up all of the nights whether it'd be drunks shouting till 5am, rubbish collectors also at 4/5am, the fire brigade (3 times a night!) or all of the above.. The bathroom was a mere shoe box and there was literally nowhere to hang your clothes unless you were there for one night only! I get the play on the burlesque-themes which we initially thought was fun when booking but being greeted with a condom in the safe and seedy/dirty blinds as well as a stained bed spread makes me think one can book the room on an hourly basis.. On the bright side.. It's close to all amenities you can wish for!
Comment from Hotel Management
Apr 10, 2015 by virgil, Hotel Management
Dear Traveller, Thank you for staying at Hotel Diva. I'm sorry to hear your stay with us was not as pleasant as you would have expected. Hotel Diva offers quiet rooms facing the couryard or the back of the hotel. I hope you will give Hotel Diva another chance and that you would give us the opportunity to change your impression on us. We would love to welcome you back on your next trip to San Francisco. Best regards, Virgil Lopez Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Orange County, CA

A perfect place for a DIVA to stay

Posted Apr 1, 2015
This was my first time staying here and I loved it. Our room was very comfy and clean. The hotel staff was always very friendly and attentive. Will stay at the DIVA again : )
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Central Florida

Very close to Union Sq & walkable neighborhood.

Posted Mar 17, 2015
Pros: The front desk,bell boys & house keeping staff were all very kind & helpful.
Cons: The interior of the room could be lighter.
Location: There are tons of things to do in SFO. This hotel is centrally located.
I was there for a week end Meditation retreat.Hence did not do touristy stuff!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ELP

Perfect location, excellent hotel team

Posted Mar 14, 2015
The staff is excellent. It was our first time visiting SF and this hotel is within walking distance to everything we visited. The staff is professional, welcoming, and they go out of their way to help make your visit hassle-free, pleasant, and memorable. We stayed on the second floor near the back of the building. The carpet is a little hard (buy comfy slippers in China town or comfy socks at Sock Market at Pier 39). The hotel provides bath robes, hair dryer, plenty of towels, pillows, and shower gel. I don't use the hotel shampoos and conditioners because I use products for color treated hair. The bed is super comfy, which you'll absolutely appreciate after a long day of walking and sight seeing. Walgreen's nearby has everything you need (bath and beauty products, wine, champagne, orange juice, snacks, food, etc) The best places to shop are close to the hotel, so you can drop off your bags and shop more. Pack super light because you'll need the space for your trip home.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to union square but...

Posted Mar 13, 2015
Bad lightening in room, no view at all exept to the next wall, shower handles were difficult to operate, dry paint came from ceiling The staff was great
Comment from Hotel Management
Mar 15, 2015 by virgil, Hotel Management
Dear Traveller, Thank you for staying at Hotel Diva. May I suggest a room facing Geary Street with abundant sunlight. I hope you will think of us again on your next trip to SF. Best regards, Virgil Lopez Hotel Manager
1 out of 5
by A verified travelerfrom SF

Terrible

Posted Mar 9, 2015
This place has zero bathroom space, smallest shower heads ever made, zero water pressure, view of a brick wall, elevators that are about to break oh wait one was broke down.
Comment from Hotel Management
Mar 15, 2015 by virgil, Hotel Management
Dear Traveller, Thank you for staying at Hotel Diva. We offer various types of accommodations ranging in size with different bathroom lay outs all available on Expedia.com. We just finishing upgrading our elevators and have been inspected by the state. Both are now in full operation. Please accept my apology for the inconvenience. I hope you will give Hotel Diva another chance on your next visit to San Francisco. Best regards, Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sacramento

Chic hotel near Union square

Posted Mar 8, 2015
Nice room - trendy. View of a wall. Helpful staff.