Ratings based on 1,070 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Perth, Westen

Great location, good for a solo traveller

Posted Jul 28, 2014
Pros: Location
The hotel was in a great spot, walking distance to everything in Union Square. If you want to be close to the shopping district and public transport to get to other places then Union Square is the place to be. The hotel was expensive as it's high season but it was a good deal compared to other hotels that were 3 and 4 star in the area. I travelled solo and I always felt safe, the staff were fantasic.
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Union Square

Posted Jul 7, 2014
Great hotel for the price! Proximity to Union Square, restaurants, shops, bars, etc. was great. Rooms we small but quaint and very modern style.
Comment from Hotel Management
Jul 9, 2014 by Dimitar, Hotel Management
Dear Traveler, Thank you for staying at Hotel Diva. We are happy to hear you enjoyed your stay with us and found the location accessible to all Union Square has to offer. We hope you will think of us again on your next visit to San Francisco! Best Regards, Megan Brandt Guest Relations
3 out of 5
by A verified traveler from Los Angeles, CA

Room Was Extremely Small

Posted Jul 7, 2014
Pros: The accommodating staff.
Cons: Larger rooms.
Location: Shopping at Union Square.
Was in the city with my sister and needed a last minute room during Pride weekend. Photos made this hotel seem very appealing. I was under the impression that this was a larger hotel with normal/decent sized rooms. I was very disappointed upon entering my room. It was large enough to fit our king size bed and then not much else. The decor was nice, but with such limited space, it was hard to appreciate. The location was very near to Union Square so that was very convenient. Although the rooms weren't what I was expecting, the staff were beyond helpful and were all very pleasant.
Comment from Hotel Management
Jul 22, 2014 by virgil, Hotel Management
Hi Kim, Thank you for staying at Hotel Diva. We offer various types of accommodations ranging in size all available on Expedia.com. I hope you will give Hotel Diva another chance on your next visit to San Francisco. We would love to welcome you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
4 out of 5
Recommended
for Couples
by A verified traveler

Cool place

Posted Jul 5, 2014
Great location. Comfortable room. Would go back.
3 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

It was okay but...

Posted Jul 1, 2014
We were very pleasantly surprised to be able to check in early on the day we arrived. After an early flight that was a particular blessing, and Christine was dear in facilitating it. The rooms are very small and appointed in modern (I suppose) art that borders on disconcerting. There were two troubling encounters with the concierge. On the first, he sold us tickets to one of the bus tours and disregarded our appeal for a five dollar off special, though we pointed it out in the ad that his hotel distributed. Second, when he told us he would handle reserving airport transport and there was a delay in doing so, he asked why we had gone to them in the first place, telling us that they were notorious for bad service. (As it turned out, they got us where we needed to be at the time we needed to be there) I felt it was rather like telling me a restaurant had been tagged with a poor health rating after learning I'd eaten there. This is mundane I suppose, we found that the menu button to order movies did not work, and when we told this to the front desk we were told that they needed to be alerted first in order to turn on the service. We did, and it still did not work. Finally though, this was Pride weekend, and the night before the parade they had one fellow on the front desk. He was good, but he should not have been asked to handle the myriad of woes that might, and did, come his way. It might've have been wiser to have someone working with him.
Comment from Hotel Management
Jul 3, 2014 by virgil, Hotel Management
Dear Bob, Thank you for staying with us. Hotel Diva offers various types of accommodations ranging in size all available on Expedia.com. Please accept my apology on behalf of our concierge. Please be assured that we will correct all issued you mentioned on your review. I hope you will consider staying with us again on your next visit to San Francisco. Please give us the opportunity to change your impression on us. I know we could do better. We look forward to welcoming you back at Hotel Diva. Best regards, Virgil Lopez Hotel Manager
3 out of 5
by A verified traveler

Nice but noisy

Posted Jun 29, 2014
Pros: Modern design.
Cons: Acoustic insulation
Location: Hotel is located in the centre of the city.
Nice hotel, clean, but very noisy in room at street side of the hotel.
Comment from Hotel Management
Jul 3, 2014 by virgil, Hotel Management
Dear Traveller, Thank you for staying at Hotel Diva. We offer various types of accommodation raning in size all available on Hotels.com. We also have quiet rooms facing towards the interior of the hotel. Please put in your request with Hotels.com on your next trip to San Francisco. We hope to see you again soon! Best regards, Virgil Lopez Hotel Manager
3 out of 5
Recommended
for Everyone
by Anne-Marie from Montreal

Comfortable bed downtown

Posted Jun 26, 2014
The Diva Hotel was ok. Nice bed. Clean and comfortable. Poor view. Functional bathroom. Staff recommended a great restaurant (1760).
5 out of 5
Recommended
for Everyone
by A verified traveler from Tucson, AZ

Great quirky hotel in a great location!

Posted Jun 26, 2014
Very friendly and helpful staff ! Hotel room was very clean and had a very cool modern feel to it. Great location, a block from Union Square and about a 10 min walk to Chinatown. We would definitely stay again and would recommend to family and friends!
Comment from Hotel Management
Jun 27, 2014 by Dimitar, Hotel Management
Hi Elia, Thank you so much for taking the time to write such a nice review and share it with other travelers. We're happy to hear you enjoyed the staff, hotel decor and location. We look forward to seeing you soon! Best Regards Megan Brandt Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from RZ

Best vacation

Posted Jun 25, 2014
Great hotel, nice location everything was just perfect.
Comment from Hotel Management
Jun 27, 2014 by Dimitar, Hotel Management
Dear RZ, Thanks for choosing to stay at Hotel Diva. We are glad to hear you enjoyed your stay and had the best vacation. We hope to see you again on your next trip to SF! Kind Regards, Megan Brandt Guest Relations
4 out of 5
Recommended
for Everyone
by Christiine from H

Great Hotel!

Posted Jun 19, 2014
Great location and very pleasant rooms. Fun decor and comfy beds.
Comment from Hotel Management
Jun 27, 2014 by Dimitar, Hotel Management
Hi Christine, Thank you for staying at Hotel Diva. We are happy to hear you enjoyed your stay with us and got a good nights sleep in our beds. We hope you will think of us again on your next visit to San Francisco! Best Regards, Megan Brandt Guest Relations