Ratings based on 966 Verified Reviews
They paid and stayed. We double-checked.
3.0 Room cleanliness
3.0 Service & staff
2.7 Room comfort
2.5 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Sydney, Australia
An alternative to expensive 3 stars hotels in downPosted Jan 16, 2015
I chose this hotel close to airport after discovering how expensive were hotels in downtown and the transport options available from airport to downtown SF. Officially 2 stars (?), but it feels more like a 3 stars hotel for me. Really comfortable rooms. Free airport shuttle which connects to BART trains to Downtown. The only complaint is the noise of renovation during the day, but if you are out the day, it is no big deal. There isn't much around except for a Denny restaurant and a convenience store but many restaurants do deliveries till 3am, and again, getting to Downtown is relatively easy.
by A verified travelerfrom New York
Litany of problemsPosted Jan 16, 2015
No water for half a day. No hot water for shower on one day. Charged for parking. Elevator not working.
by A verified travelerfrom Reno, NV
The aire conditioner sounded like a jet enginePosted Jan 15, 2015
Cons: Cleanliness, noise level, security is really lacking. People block the door open so that they can go outside to smoke.
I complained three times. Finally they repaired the issue on the third day. I really could have used the sleep that I lost when the fan would go or the room would be too stuffy, hot or cold. Lots of noisy people slamming doors in the hallways I got the impression that these folks were there as part of a program. In general a lot of things had been jerry rigged, the place really was filthy--doors, floor, tables and bathroom had not been wiped down in a long time. I think the family that is managing the place wants to do a good job, they just don't understand the investment required to get repeat business. I would not go back and already have mentioned the condition to other travelers. The final straw was the security. The doors are blocked open by what seems to be people from a program who are there permanently. They stand outside to smoke.
by A verified traveler
NEVER BOOK IN THIS HOTELPosted Jan 15, 2015
Pros: nothing but regret.
Room is stinky. You'll be shock to get a USD 7.70 car parking fee per day that was not disclosed during reservation & booking process.
by A verified travelerfrom Houston, TX
Maybe if you are staying 1 night? MAYBE, just dontPosted Jan 14, 2015
Pros: next to the airport
Everything was booked. I didn't have much of a choice. And I was there 3 days, and I switched rooms 3 times. First room, the toilet flush stopped working by the end of the day. The TV didn't work here at all. Second rooms the Bath tub stopped working. There was no remote for the TV. Third room, the AC / Heater was erratic. The TV reception crapped out intermittently. There is a parking fee per night? No one told me about that beforehand. No shampoos, no conditioners.. Breakfast was sad, just sad. bagel and cereal, that's it. Security was non existent, people propped open all the doors around the hotel all night long and that;s how they stayed. The comforters were as thick as the bed sheets, non existent. Still waiting on them to take off the $150+ deposit they charged on my credit card.
by A verified travelerfrom na
smell like marijuana not enough breakfast choicesPosted Jan 14, 2015
back door does not work told the manager did not get fixed they should not charge for parking they need to add more stuff for breakfast rooms need to be more cleaner
for Everyoneby A verified travelerfrom Moreno Valley, Ca
Posted Jan 8, 2015
It was a great short visit with My Husband & 2 sons. The boys had a great time & loved The Continental Breakfast. Thanks
by A verified traveler
Stay away from itPosted Jan 3, 2015
Pros: There was a heater
Location: There's a Dennys to eat at instead because their breakfast sucks.
.There was no refrigerator, no microwave, no anything! There was one desk with one chair, but that is NOT enough for four people, let alone two! The blankets didn't even look like proper blankets. When I first walked into the room, I thought they forgot to give us blankets. In addition, both of the key cards they gave us didn't work properly. We had to swipe around 10 times before we were able to get access to the room. The breakfast was terrible there; there were very few choices, and they were all pretty unappetizing. Some of the employees there didn't even speak English. The coffee inside the room only gave one bag of caffeinated coffee and one bag of decaf. What happens if multiple people want coffee?! What if all of us want caffeinated coffee?!
for Studentsby A verified traveler
Posted Dec 31, 2014
Cheap and nice place to stay. Close to bus station and train station.
by A verified travelerfrom San Diego
You get what you pay for.Posted Dec 30, 2014
Pros: Staff was courteous.
Cons: The beds don't have comforters. The continental breakfast could use some waffles or bacon and eggs or SOMETHING.
Location: It's right by the freeway, so if you're just going to other places in the Bay Area, that isn't so bad. A lot of restaurants deliver.
Our toilet broke twice, and the first time we were out ALL DAY and they only fixed our toilet once we were back! They also don't have tiny conditioner, which is weird but whatever. The Italian place that delivers (you get a menu automatically) isn't bad. The continental breakfast is pretty bare and has weird hours. There was also a funky smell in the room when we first got there. And there was this room that constantly smelled like weed! Gross.