Ratings based on 2,244 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Santa Cruz

19th Wedding Anniversary!

Posted Nov 27, 2014
Pros: Quietness & superb staff & great customer service
Cons: Nothing.
Location: Right in Japantown which nearby are many nice restaurants & shopping stores.
We really enjoyed our stay at this hotel especially when we were upgraded to a room with view. That was the icing on the cake! So nice of them to do that for us as it really did help make this a memorable Anniversary! We hope to return again one day!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Price, Nice Location, Needs Some Work

Posted Nov 26, 2014
Pros: Location (Fillmore District/Japantown) -- right on the Geary Street bus line for easy transport. Staff accommodates early check in. Deep soak tubs.
Cons: Safe/coffeemaker didn't work. Lobby dull. Bar open at limited times. Area outside room is dirty (bird droppings) & stains on room divider screens.
Location: Fillmore music scene / upper Fillmore trendy shops/restaurants/bars. Japan Town restaurants and shopping.
Third stay at this hotel in the last year. Love the location for seeing shows at the Fillmore (a short walk away). Also enjoy eating and shopping in Japan Town and the greater Fillmore district. The price is reasonable right now (I'm a budget hotel shopper) possibly due to some areas lacking in the hotel's upkeep.
2 out of 5
by A verified traveler

Room temperature

Posted Nov 25, 2014
Pros: the staff were nice.
Cons: temperature and there were no shower curtains.
Location: Great
They don't have individual room heating and cooling system.We can not bring the thermostat down to below 70 degrees F. We called the desk and they said that the central heating is on and that they cannot change it back to central air conditioning. I woke up perspiring and then I can't go back to sleep. We stayed 5 days and the temperature in the room was uncomfortably hot. We tried to open the windows so the cool air can come in but its noisy. Everything else , the staff and cleanliness was ok.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 20, 2014
Comfortable and quiet hotel for business trip. Stayed here on multiple occasions, always easy and good experience.
Comment from Hotel Management
Nov 23, 2014 by Craig, Hotel Management
Thanks for being our loyal guest and for extending such kind words of your experiences. We look forward to building many more memories with you in travels to come!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, CA

Central

Posted Nov 16, 2014
I have no real complaints about our stay- the staff was friendly and the room was fine. You can tell the property is a bit old, however- the corners of the wallpaper in the bathroom were peeling and some of the features just felt and looked outdated. The room could definitely use some refreshing as far as decor and ambience goes, but overall we had a nice stay. The biggest complaint I have is the street traffic noise occasionally heard in our room, and I suppose that is out of the hotel's hands. The hotel is also relatively central to the city, so most attractions are just a quick ride or nice walk away. There are a lot of great shops and eateries in the surrounding Japantown, which were fun to explore. We didn't rent a car, seeing as parking was something like $45/night, and decided to Uber everywhere, which was perfect and way more affordable (most fares were under $10). Definitely recommend that!
Comment from Hotel Management
Nov 23, 2014 by Craig, Hotel Management
Thanks for the visit and feedback of this recent stay. We're thrilled that it was an enjoyable one and that you were able to see and experience so much of our site and city. We take great pride in the offerings of both, and we look forward to welcoming you back and to showcasing even more of what makes these so special!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2014
great stay overall with nice staff and great location
Comment from Hotel Management
Nov 23, 2014 by Craig, Hotel Management
Thanks for the visit and kind words of your stay. We take great care in affording our guests with exceptional experiences, and we're thrilled to have accomplished this so successfully for you. Please be sure to reach out with anything that might make return travels even more enjoyable; the team loves doing all we can to go the extra mile!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2014
I've stayed here numerous time & have always had a very pleasant experience. Joe, the doorman, is fantastic & is always cheerful & helpful. Thank you for another pleasant stay! :)
Comment from Hotel Management
Nov 20, 2014 by Craig, Hotel Management
The pleasure was entirely our own, and we thank you for being such a loyal guest of our property. We look forward to sharing your praises with Joe and the team, and we hope the remainder of your San Francisco experience was equally as enjoyable!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel, convenient location, nice staff

Posted Nov 2, 2014
Pros: Valet parking, great staff, clean room.
Cons: Microwaves would be nice, also, there was food in the fridge left behind by previous guests.
Location: Several malls and multiple attractions were well within walking distance.
I booked a room in the Kabuki Hotel because I was attending a party that night being held in one of it's meeting rooms. When we arrived, valet took the keys, brought up our luggage. Check-in was a breeze. The room was neat and orderly. The bathroom was beautiful. It was easy to find dinner and distraction due to the hotel being so close to so many attractions. The party we attended ended up being boring, but we were able to easily find other things to do that did not take us too far away from the hotel. The following morning we ordered room service, and the food came promptly and was hot and delicious. No one hassled us about our check-out time, because we were running a few minutes late. I would stay in this hotel again if I was going on another overnight trip to San Francisco.
Comment from Hotel Management
Nov 5, 2014 by Craig, Hotel Management
It's an absolute pleasure to have welcomed you and to have made such a positive experience on your San Francisco experience. As noted, our region offers an array of exciting explorations and distractions, rivaled only my the dedicated services of our team, and we thank you for sharing that here. Our best wishes on your travels until we see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Ideal location for Japan Town

Posted Oct 27, 2014
Pros: Location in Japan Town - close to eateries, bars, sight-seeing and public transit.
Easy check in and extremely easy check out. Would definitely stay here again because of its prime location to things to do in Japan Town - not too far from other SF attractions - pier 39, Chinatown.
Comment from Hotel Management
Oct 28, 2014 by Craig, Hotel Management
We're so happy that you found comfort and convenience in our offerings, and we hope to share much more of these in your return travels. With so much to see and explore in our immediate area and beyond, we're excited to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester, UK

Great hotel!

Posted Oct 27, 2014
We stayed for two nights and loved it. Great atmosphere, modern, clean and very comfortable. Great bathrooms with nice touches of a Japanese theme. A 30 min walk from Union Square and central to all Japan Town restaurants and shops. Easy transport access though it takes a long time to get around SF and I would recommend walking when you can!
Comment from Hotel Management
Nov 1, 2014 by Craig, Hotel Management
Many thanks for the visit and kind feedback of your experience. We're thrilled that you enjoyed the many comforts of our offerings, along with our connectedness to so many of the city's best offerings. We look forward to sharing much more of these in your travels to come!