Ratings based on 2,177 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Montville, CT

Nice but overrated

Posted Sep 3, 2014
Room was nice, but way over priced. Never received bottle of champagne as requested, very limited for a high end location.
Comment from Hotel Management
Sep 4, 2014 by Craig, Hotel Management
We're so glad to have been able to welcome you, and we apologize for any miscommunications in terms of your request. We'll certainly explore this with the team to understand how this occurred, and we appreciate you brining it to our attention. Safe travels, best wishes, and our utmost thanks for being our guest!
2 out of 5
by A verified traveler from mobile

Posted Aug 27, 2014
It was not at the hotel of my favorite.I do not want to stay anymore.
Comment from Hotel Management
Aug 31, 2014 by Craig, Hotel Management
While we're glad to have welcomed you, we apologize that elements of your visit missed the mark. Thank you for this feedback; we'll certainly share it with the team as we explore opportunities to continually improve on the guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakland, CA

Accessible to many tourist attractions

Posted Aug 25, 2014
the staff was nice and friendly and we were able to check in online. Great experience, would go again
Comment from Hotel Management
Aug 27, 2014 by Craig, Hotel Management
We simply love sharing our site and our unrivaled hospitality with you, and we're thrilled that this was such a memorable element of your visit. We look forward to sharing your feedback with the team, and we wish you all our best on your travels to come!
4 out of 5
Recommended
for Everyone
by A verified traveler from sacramento

many stays here

Posted Aug 18, 2014
Pros: location and very close to cheap parking
Cons: t.v in room way to small for price charged.. no problem with small t.v.s in small rooms.... a king corner..with view should have a sizable t.v
Location: great local..you can do most anything
Ive been coming to this hotel for many years since the late 80s..under a few different names..the now Kabuki is still a cool place with balcony's that can see all of japan town and beyond..everything is close...
Comment from Hotel Management
Aug 27, 2014 by Craig, Hotel Management
We're honored to have such a loyal guest in you and humbled by the kindness of your review. It's always exciting to share our proud history and continued evolution, and we're thrilled that you continue to enjoy the experience of our offerings.
5 out of 5
Recommended
for Everyone
by A verified traveler from ponte vedra, FL

Nice hotel in Japantown.

Posted Aug 16, 2014
I love this hotel. It's a great location in Japantown. The rooms are simple and clean.
Comment from Hotel Management
Aug 27, 2014 by Craig, Hotel Management
It's such a pleasure to welcome you and to hear that the experience of our site and city was such an enjoyable one for you. We wish you all our best and offer our gratitude for the kindness of your review!
4 out of 5
Recommended
for Business Travelers
by A verified traveler

good for the business traveller

Posted Aug 8, 2014
Pros: it was clean
Cons: the shower area could have a door to separate it from the sink area so that more than one person could use the washroom at a time.
we went with our family on a vacation. It is not far to all the tourist attractions. No pool.
Comment from Hotel Management
Aug 30, 2014 by Craig, Hotel Management
We're so glad to have welcomed you and to hear that our regional connectedness lent to the enjoyment of your visit. We love to showcase the many offerings of our city as much as those of our property, and we're thrilled to have accomplished this for you with such success. Safe travels, and all our best!
2 out of 5
by A verified traveler from California

Over priced

Posted Aug 2, 2014
The room that I stayed in needs to be painted in the bathroom area. Also, door swings into bath area and you then have to close that door to enter the toilet room. Not a good design for a slight handicap person. This room was way over priced for the condition and lay out. Would not recommend this hotel.
Comment from Hotel Management
Aug 29, 2014 by Craig, Hotel Management
While we're glad to have welcomed you, we're disheartened to hear that elements of your respective room missed the mark. With a variety of room styles available across the property, we aim to afford our guests with one that's tailored to their specific preferences, and we're sorry to have missed the mark in this case. Thank you for sharing this feedback with us, and best wishes from our Hotel Kabuki team.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel a little far from center of town.

Posted Jul 31, 2014
Cons: Bathroom, needs improvement. (outlets,place to put your make up,etc)
Location: Theather and some retautant, Far from center of city.
Hotel was a little far from center of city, but transportation was available at all times. Hotel was ok.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Quiet, comfortable SF hotel

Posted Jul 27, 2014
Pros: Clean, comfortable, quiet area, nice neighborhood. Japanese ambiance makes the hotel experience different from norm.
Location: Japantown shops and restaurants. Easy to catch Muni to downtown or Presidio, etc. Couple of blocks to residential neighborhood shops and restaurants.
Our room was ready early. It was on the smaller side, as are rooms in SF, but arranged in a way to be very comfortable and clean. Great neighborhood close to Muni line to downtown and other areas and walkable to Cable Car line as well as being in the middle of the amenities of Japantown. Much more enjoyable than staying near Union Square for us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but..

Posted Jul 27, 2014
the room was very cold. Staff checked the t-stat but was still cold. I set the heater on 85 degrees but it was at best 70 in the room. Everything else was good.