Ratings based on 2,235 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Nov 20, 2014
Comfortable and quiet hotel for business trip. Stayed here on multiple occasions, always easy and good experience.
Comment from Hotel Management
Nov 23, 2014 by Craig, Hotel Management
Thanks for being our loyal guest and for extending such kind words of your experiences. We look forward to building many more memories with you in travels to come!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego, CA

Central

Posted Nov 16, 2014
I have no real complaints about our stay- the staff was friendly and the room was fine. You can tell the property is a bit old, however- the corners of the wallpaper in the bathroom were peeling and some of the features just felt and looked outdated. The room could definitely use some refreshing as far as decor and ambience goes, but overall we had a nice stay. The biggest complaint I have is the street traffic noise occasionally heard in our room, and I suppose that is out of the hotel's hands. The hotel is also relatively central to the city, so most attractions are just a quick ride or nice walk away. There are a lot of great shops and eateries in the surrounding Japantown, which were fun to explore. We didn't rent a car, seeing as parking was something like $45/night, and decided to Uber everywhere, which was perfect and way more affordable (most fares were under $10). Definitely recommend that!
Comment from Hotel Management
Nov 23, 2014 by Craig, Hotel Management
Thanks for the visit and feedback of this recent stay. We're thrilled that it was an enjoyable one and that you were able to see and experience so much of our site and city. We take great pride in the offerings of both, and we look forward to welcoming you back and to showcasing even more of what makes these so special!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2014
great stay overall with nice staff and great location
Comment from Hotel Management
Nov 23, 2014 by Craig, Hotel Management
Thanks for the visit and kind words of your stay. We take great care in affording our guests with exceptional experiences, and we're thrilled to have accomplished this so successfully for you. Please be sure to reach out with anything that might make return travels even more enjoyable; the team loves doing all we can to go the extra mile!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2014
I've stayed here numerous time & have always had a very pleasant experience. Joe, the doorman, is fantastic & is always cheerful & helpful. Thank you for another pleasant stay! :)
Comment from Hotel Management
Nov 20, 2014 by Craig, Hotel Management
The pleasure was entirely our own, and we thank you for being such a loyal guest of our property. We look forward to sharing your praises with Joe and the team, and we hope the remainder of your San Francisco experience was equally as enjoyable!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel, convenient location, nice staff

Posted Nov 2, 2014
Pros: Valet parking, great staff, clean room.
Cons: Microwaves would be nice, also, there was food in the fridge left behind by previous guests.
Location: Several malls and multiple attractions were well within walking distance.
I booked a room in the Kabuki Hotel because I was attending a party that night being held in one of it's meeting rooms. When we arrived, valet took the keys, brought up our luggage. Check-in was a breeze. The room was neat and orderly. The bathroom was beautiful. It was easy to find dinner and distraction due to the hotel being so close to so many attractions. The party we attended ended up being boring, but we were able to easily find other things to do that did not take us too far away from the hotel. The following morning we ordered room service, and the food came promptly and was hot and delicious. No one hassled us about our check-out time, because we were running a few minutes late. I would stay in this hotel again if I was going on another overnight trip to San Francisco.
Comment from Hotel Management
Nov 5, 2014 by Craig, Hotel Management
It's an absolute pleasure to have welcomed you and to have made such a positive experience on your San Francisco experience. As noted, our region offers an array of exciting explorations and distractions, rivaled only my the dedicated services of our team, and we thank you for sharing that here. Our best wishes on your travels until we see you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Ideal location for Japan Town

Posted Oct 27, 2014
Pros: Location in Japan Town - close to eateries, bars, sight-seeing and public transit.
Easy check in and extremely easy check out. Would definitely stay here again because of its prime location to things to do in Japan Town - not too far from other SF attractions - pier 39, Chinatown.
Comment from Hotel Management
Oct 28, 2014 by Craig, Hotel Management
We're so happy that you found comfort and convenience in our offerings, and we hope to share much more of these in your return travels. With so much to see and explore in our immediate area and beyond, we're excited to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester, UK

Great hotel!

Posted Oct 27, 2014
We stayed for two nights and loved it. Great atmosphere, modern, clean and very comfortable. Great bathrooms with nice touches of a Japanese theme. A 30 min walk from Union Square and central to all Japan Town restaurants and shops. Easy transport access though it takes a long time to get around SF and I would recommend walking when you can!
Comment from Hotel Management
Nov 1, 2014 by Craig, Hotel Management
Many thanks for the visit and kind feedback of your experience. We're thrilled that you enjoyed the many comforts of our offerings, along with our connectedness to so many of the city's best offerings. We look forward to sharing much more of these in your travels to come!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom LA

J-Town

Posted Oct 23, 2014
Pros: Staff is 100% about you!
Cons: Upgrade the elevators
Location: Japantown, G.G. Park, Fillmore Dist., Marina
Great Location and you get the feel of being far from Downtown SF , but only 5 mins..
Comment from Hotel Management
Oct 24, 2014 by Craig, Hotel Management
We're certainly glad to have shared this visit with you and to hear that you enjoyed the comforts and connectedness of our property. With a variety of transit options at our disposal, it's a pleasure to share our great city with you and to offer a relaxing retreat when your explorations are through. Thanks for being our guest and for your kind thoughtfulness in this outreach!
4 out of 5
Recommended
for Families
by A verified travelerfrom Oregon

Great location.

Posted Oct 14, 2014
Pros: The staff was nice. The room looks spacious and is clean.
Cons: The flush of the toilet is really loud. My room was too hot and there is only an off and on button on the thermostat.
Location: The location was great. I loved the shopping in Japan Town. It was easy to get to a bus station.
My room was on the second floor next to a street. It was very noisy at night and I couldn't sleep.
Comment from Hotel Management
Oct 17, 2014 by Craig, Hotel Management
While we're happy to have welcomed you, we're sorry to hear that your night was a restless one. The city can certainly be bustling at times, and with a variety of rooms available across the property, we'd be e happy to identify one that's better suited to your preferences in travels to come. We appreciate this opportunity to have welcomed you, and we wish you all our best until then.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff and clean rooms.

Posted Oct 12, 2014
Pros: The bed was comfy with clean sheets and comfy pillows. We had a nice view on the 15th floor.
Cons: It was a little bit dated
Location: We loved that it was within walking distance to The Fillmore.
Loved the little Japanese style 'shower' with stool and bucket. Didn't get to enjoy all the spa amenities this time but would love to go back and stay longer.
Comment from Hotel Management
Oct 17, 2014 by Craig, Hotel Management
Thanks for the visit and feedback. We strive to afford an incomparable experience for our guests, and it would be a pleasure to showcase even more offerings like this in your travels to come. It was a pleasure to have hosted you, and we wish you all our best until we see you again!