Ratings based on 2,208 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Ideal location for Japan Town

Posted Oct 27, 2014
Pros: Location in Japan Town - close to eateries, bars, sight-seeing and public transit.
Easy check in and extremely easy check out. Would definitely stay here again because of its prime location to things to do in Japan Town - not too far from other SF attractions - pier 39, Chinatown.
Comment from Hotel Management
Oct 28, 2014 by Craig, Hotel Management
We're so happy that you found comfort and convenience in our offerings, and we hope to share much more of these in your return travels. With so much to see and explore in our immediate area and beyond, we're excited to welcome you back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Manchester, UK

Great hotel!

Posted Oct 27, 2014
We stayed for two nights and loved it. Great atmosphere, modern, clean and very comfortable. Great bathrooms with nice touches of a Japanese theme. A 30 min walk from Union Square and central to all Japan Town restaurants and shops. Easy transport access though it takes a long time to get around SF and I would recommend walking when you can!
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

J-Town

Posted Oct 23, 2014
Pros: Staff is 100% about you!
Cons: Upgrade the elevators
Location: Japantown, G.G. Park, Fillmore Dist., Marina
Great Location and you get the feel of being far from Downtown SF , but only 5 mins..
Comment from Hotel Management
Oct 24, 2014 by Craig, Hotel Management
We're certainly glad to have shared this visit with you and to hear that you enjoyed the comforts and connectedness of our property. With a variety of transit options at our disposal, it's a pleasure to share our great city with you and to offer a relaxing retreat when your explorations are through. Thanks for being our guest and for your kind thoughtfulness in this outreach!
4 out of 5
Recommended
for Families
by A verified traveler from Oregon

Great location.

Posted Oct 14, 2014
Pros: The staff was nice. The room looks spacious and is clean.
Cons: The flush of the toilet is really loud. My room was too hot and there is only an off and on button on the thermostat.
Location: The location was great. I loved the shopping in Japan Town. It was easy to get to a bus station.
My room was on the second floor next to a street. It was very noisy at night and I couldn't sleep.
Comment from Hotel Management
Oct 17, 2014 by Craig, Hotel Management
While we're happy to have welcomed you, we're sorry to hear that your night was a restless one. The city can certainly be bustling at times, and with a variety of rooms available across the property, we'd be e happy to identify one that's better suited to your preferences in travels to come. We appreciate this opportunity to have welcomed you, and we wish you all our best until then.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff and clean rooms.

Posted Oct 12, 2014
Pros: The bed was comfy with clean sheets and comfy pillows. We had a nice view on the 15th floor.
Cons: It was a little bit dated
Location: We loved that it was within walking distance to The Fillmore.
Loved the little Japanese style 'shower' with stool and bucket. Didn't get to enjoy all the spa amenities this time but would love to go back and stay longer.
Comment from Hotel Management
Oct 17, 2014 by Craig, Hotel Management
Thanks for the visit and feedback. We strive to afford an incomparable experience for our guests, and it would be a pleasure to showcase even more offerings like this in your travels to come. It was a pleasure to have hosted you, and we wish you all our best until we see you again!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Charming

Posted Sep 30, 2014
Hotel staff was very helpful, perfect location for my needs. I will be staying here again as I visit the city frequently.
Comment from Hotel Management
Oct 3, 2014 by Craig, Hotel Management
It's such a pleasure to have welcomed you and to hear that you've become a quick fan of our warm hospitality. We look forward to welcoming you back and to showcasing even more of our site, city and services!
4 out of 5
Recommended
for Everyone
by A verified traveler from Montville, CT

Nice but overrated

Posted Sep 3, 2014
Room was nice, but way over priced. Never received bottle of champagne as requested, very limited for a high end location.
Comment from Hotel Management
Sep 4, 2014 by Craig, Hotel Management
We're so glad to have been able to welcome you, and we apologize for any miscommunications in terms of your request. We'll certainly explore this with the team to understand how this occurred, and we appreciate you brining it to our attention. Safe travels, best wishes, and our utmost thanks for being our guest!
2 out of 5
by A verified traveler from mobile

Posted Aug 27, 2014
It was not at the hotel of my favorite.I do not want to stay anymore.
Comment from Hotel Management
Aug 31, 2014 by Craig, Hotel Management
While we're glad to have welcomed you, we apologize that elements of your visit missed the mark. Thank you for this feedback; we'll certainly share it with the team as we explore opportunities to continually improve on the guest experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oakland, CA

Accessible to many tourist attractions

Posted Aug 25, 2014
the staff was nice and friendly and we were able to check in online. Great experience, would go again
Comment from Hotel Management
Aug 27, 2014 by Craig, Hotel Management
We simply love sharing our site and our unrivaled hospitality with you, and we're thrilled that this was such a memorable element of your visit. We look forward to sharing your feedback with the team, and we wish you all our best on your travels to come!
4 out of 5
Recommended
for Everyone
by A verified traveler from sacramento

many stays here

Posted Aug 18, 2014
Pros: location and very close to cheap parking
Cons: t.v in room way to small for price charged.. no problem with small t.v.s in small rooms.... a king corner..with view should have a sizable t.v
Location: great local..you can do most anything
Ive been coming to this hotel for many years since the late 80s..under a few different names..the now Kabuki is still a cool place with balcony's that can see all of japan town and beyond..everything is close...
Comment from Hotel Management
Aug 27, 2014 by Craig, Hotel Management
We're honored to have such a loyal guest in you and humbled by the kindness of your review. It's always exciting to share our proud history and continued evolution, and we're thrilled that you continue to enjoy the experience of our offerings.