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Reviews of Tilden Hotel

3.5 out of 5
Tilden Hotel
345 Taylor St, San Francisco, CA

Reviews

7.2

Good

Rating 10 - Excellent. 215 out of 891 reviews" "
Rating 8 - Good. 306 out of 891 reviews" "
Rating 6 - Okay. 213 out of 891 reviews" "
Rating 4 - Poor. 97 out of 891 reviews" "
Rating 2 - Terrible. 60 out of 891 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Elevators are uncomfortably small. Room was nice but everything felt cheap, it felt like you had to be extra careful. Staff isn’t friendly.
Stayed 1 night in Aug 2018

6/10 Okay

Steve

Traveled with family
Liked: Staff & service
Disliked: Room comfort
Small space
Room is very small, especially the bathroom. The pictures on hotels.com and online are deceiving. The bathroom and the sink are much smaller than shown. The hotel elevator only fits 4 people with luggage. It's a very small elevator and hotel, as well as room.
Stayed 2 nights in Mar 2020
Response from Joe on Mar 24, 2020
Thank you for very much for your feedback! We love hearing from all of our guests. Please take care of yourself and stay safe during these trying times. We hope to see you again in the near future!

10/10 Excellent

Svetlana Sulimani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, good location
It was not good time to stay in hotel because of Covid-19, but the staff did everything to make our stay better. Very friendly and helpful staff
Stayed 3 nights in Mar 2020
Response from Joe on Mar 16, 2020
We have an amazing staff and I am glad they were able to make your stay a little more enjoyable especially during such a crazy time with all the issues the virus is causing. Thank you for staying with us and we hope to see again after everything is better.

6/10 Okay

John K

Traveled with family
Liked: Cleanliness
Overnight in San Francisco
Stayed 1 night in Mar 2020
Response from Joe on Mar 13, 2020
Hey John, thanks for leaving a review of your recent stay. We appreciate your feedback and look forward to seeing you again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Modern, clean, nice restaurant & cafe. Lovely, helpful staff.
Stayed 4 nights in Mar 2020
Response from Joe on Mar 11, 2020
I am beyond happy to hear you had a great stay with us! I will sharing your review with our staff. We hope to see you again soon!

4/10 Poor

Elisha

Stayed 2 nights in Mar 2020

10/10 Excellent

Maria, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean, cozy and centrally located. Everybody was very nice and helpful. I enjoyed the complimentary coffee and the afternoon cookies :) Would definitely recommend this place.
Stayed 3 nights in Feb 2020
Response from Joe on Mar 5, 2020
Hey Maria! Thank you for writing such a nice review regarding your recent stay with us. I am delighted to hear you enjoyed the coffee and cookies we provide in the early evenings. We look forward to having you stay with us again in the near future!

8/10 Good

Royer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Joe on Mar 4, 2020
Thanks for staying with us and we appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Nice room. Very,very noisy had trouble sleeping last night
Stayed 1 night in Feb 2020
Response from Joe on Mar 2, 2020
Thank you so much for writting a review about your recent stay. Im glad you thought you room was nice and I am sorry about the noise from the outside. Next time call the Front Desk and we'll send some ear plugs right up. Thank you for staying with us and we look forward to hosting you again in near future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Ping pong table. Unexpected restaurant credit.
Stayed 2 nights in Feb 2020
Response from Joe on Feb 25, 2020
Thank you for writing such a nice review for us! I am super pumped that you took advantage of our ping pong table. Glad you enjoyed your F&B credit in our Douglas Room for yummy eats. Hope to see you soon next time in the city!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hip little hotel conveniently located. Front desk was awesome and super friendly. Thanks
Stayed 3 nights in Feb 2020
Response from Joe on Feb 25, 2020
Thanks for taking the time out of your busy day to write such a nice review about us! I agree our Front Desk staff is awesome! Can't wait to share your feedback with them! Thanks for staying with us and hope to see in the near future!

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Joe on Feb 19, 2020
Thank you for rating our hotel during your recent stay with us. We love hearing from our guest and see where we can improve. We hope to see you soon!

6/10 Okay

Sydelle

Traveled with partner
Liked: Cleanliness, staff & service
Hotel was cute, and modern. Room looked a lot different than what was in the pictures. Also disgusting dirty area as soon as you walk out of the hotel. Homeless urinating in the streets, etc.
Stayed 2 nights in Feb 2020
Response from Joe on Feb 19, 2020
Thank you for taking the time to write a review of your recent stay. We appreciate all of our guests feedback and look forward to having stay again with us next time in the city.

10/10 Excellent

Abigail

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great! It was convenient
Stayed 3 nights in Feb 2020
Response from Melisa M. on Feb 17, 2020
Thank you so much for staying with us! We sincerely appreciate your feedback and we hope to welcome you again in the future!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I had adjoining room. I can hear everything even a whisper. I was trying to keep the volume down but the next door had TV on all night. I couldn’t sleep. I could hear candy unwrapping. Not sure if different room would be different. Good location & reasonably clean. Tiny sink in bathroom. U could hit ur head on glass shelf over the sink if u are not careful.
Stayed 2 nights in Feb 2020
Response from Melisa M. on Feb 16, 2020
Thank you for your feedback! We are glad to hear you enjoyed the location and cleanliness of our hotel. We are sorry to hear about the noise. We are more than happy to move guests to another room, if available. We hope we can impress you in the future.

6/10 Okay

Danny

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from Joe on Feb 14, 2020
Thank you for filling out a survey for our hotel. We appreciate your feedback and look forward to seeing you in the near future!

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Joe on Feb 14, 2020
Thank you for staying with us and giving us a 5 out 5! I am happy to see you enjoyed your recent stay with us and look forward to having you back soon!!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The $29 resort fee is a joke. It covers a $10 credit at the bar plus a weight room they should be embarrassed about (tiny and barely equipped). Room was a decent size but could have used a dresser and comfortable chair to sit in
Stayed 3 nights in Feb 2020
Response from Joe on Feb 14, 2020
Thank for taking the time out of your day to write a review for our hotel. I just wanted you to know we listen to our guest and are looking into options for some kind of dresser and seating options. Again, thank you for feedback and we hope to see you soon!

10/10 Excellent

Peter

Stayed 4 nights in Feb 2020

8/10 Good

Terah

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2020
Response from Joe on Feb 12, 2020
Thank you for your feedback! We appreciate you taking the time out of your busy day to write about your stay with us. We hope to see you back in the near future!

8/10 Good

JimL, Devon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff were very helpful and friendly. Breakfast and bar good. The rooms were a bit dark and old fashioned, but very clean and comfortable. Location close to Union Square, althoughTaylor St is a bit rough - many vagrants on the street.
Stayed 3 nights in Feb 2020
Response from Joe on Feb 12, 2020
Thank you so much for taking the time to write a review of your recent stay with us. I am glad to hear you were able to enjoy breakfast and drinks in the Douglas Room. We have a great staff and I am glad we were able to help you during your stay. We thank you for your feedback and look forward to having you back in the near future!

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ayana on Feb 5, 2020
Thank you for choosing the Tilden Hotel. We apprecate you taking the time to review the hotel. We are looking forward to seeing you again.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older building that has been renovated. Some of the interiors feel their age, and there is a single elevator which may lead to a wait to get to a high floor. What makes the Tilden Hotel feel special is exactly the fact that it is comfortable in the Hygge sense with exceptionally good service. The lobby has ample space for relaxing, working, and playing board games. The morning coffee shop is excellent, serving great complementary coffee and tea, as well as fruit and pastires, including Kouign Aman, a delightful baked good that is often hard to find! The attached restaurant, the Douglas Room, is both hip and delicious, and is also a good place to get plated breakfast items like avocado or salmon toast and vegetable hash with eggs. The rooms have comfortable beds and Malin Goetz amenities. There are also in room K-cups (the compostable kind) and a Keurig, but the guys at the lobby desk were always nice enough to give us cups of hot water from the coffee shop to take up to our room when we wanted to make tea. We stopped by the Hilton lobby bar and rooftop bar next door, but always preferred hanging out in the Tilden hotel because we felt much more at home!
Stayed 4 nights in Jan 2020
Response from Ayana on Feb 5, 2020
Hello, Thank you for the kind review and staying at the Tilden Hotel, looking foward to seeing you again.

8/10 Good

RK, Sacramento

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in union square so it is close various shopping centers. Ideal for business or pleasure.
Stayed 2 nights in Jan 2020
Response from Ayana on Feb 5, 2020
Thank you for choosing the Tilden Hotel. We apprecate you taking the time to review the hotel. We are looking forward to seeing you again.

4/10 Poor

Miya, Orange County California

Traveled with family
Disliked: Amenities, property conditions & facilities
No temperature control in room. Ceiling fan instead of air conditioning. Heat is regulated and only comes on from 6pm-6am. Was offered a space heater. Rooms appear larger on website then actuality. Neighborhood is dirty.
Stayed 1 night in Jan 2020
Response from Ayana on Feb 5, 2020
Hello Miya, Thank you for the review we will be looking into these problems, we are curretly making improvements to the hotel.

4/10 Poor

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Room quality was poor, needs updating to be accommodating and worth the price. Very much like a super 8 than upscale it represents. Will not stay there again on business or personal.
Stayed 2 nights in Jan 2020
Response from Joe on Jan 28, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020
Response from Ayana on Feb 5, 2020
Thank you for choosing the Tilden Hotel. We apprecate you taking the time to review the hotel. We are looking forward to seeing you again.

6/10 Okay

Frank, Durham

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very small and not well sound proofed , the rate os 1000$ per night was ridiculous but the entire city is practicing price gouging during JPMorgan week for hotel room. The staff at the Tilden is great.
Stayed 3 nights in Jan 2020
Response from Joe on Jan 22, 2020
Thank you so much for taking the time to write a review for us. We do have a pretty great staff and can't wait to share this with them!

10/10 Excellent

Andy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and price!
Stayed 2 nights in Jan 2020
Response from Joe on Jan 22, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020
Response from Joe on Jan 22, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Tilden Hotel is very user friendly; comfy beds, great staff, good location. The rooms are small but the lobby has a comfortable lounging area.
Stayed 1 night in Jan 2020
Response from Joe on Jan 14, 2020
Thanks for staying with us. We appreciate your feedback! We are glad you enjoyed your stay at the Tilden.

4/10 Poor

Dean

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Pictures are deceiving. In a convenient place of the town. Parking is $50 per night.
Stayed 1 night in Jan 2020
Response from Joe on Jan 13, 2020
Thanks for staying with us. We appreciate your feedback! Parking in the city is a bit much but we are one of the cheaper options for Hotel Valet Parking in the city.

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a great hotel with wonderful service!
Stayed 4 nights in Jan 2020
Response from Joe on Jan 8, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Joe on Jan 6, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was a last minute hotel change but it ended up being a great stay! Staff is very accommodating and the GM made our stay even more comfortable by his hospitality!!
Stayed 8 nights in Dec 2019
Response from Joe on Jan 6, 2020
Thanks for staying with us. We appreciate your feedback! Can't wait to share your review with the staff.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so accommodating. There was a rainy day and the staff provided umbrellas for us to use. Tasty pastries in the evening. Free coffee and tea in the mornings. They stored our luggage for us until we left for the airport. The only negative thing I have to say about this place is their location. We went through streets with a heavier homeless population and didn’t feel safe, especially since there had been a stabbing at a nearby Walgreens just a few days prior. However, it was still very convenient for public transportation and walkable to delicious restaurants.
Stayed 5 nights in Dec 2019
Response from Joe on Jan 6, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Thanh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Reasonable Price
Fun staycation for the family to see the festivities in SF. Love the location and convenience of this hotel.
Stayed 2 nights in Dec 2019
Response from Joe on Dec 25, 2019
Thank you for taking the time out of your busy day to write a nice review for us. We look forward to having you stay with us again in the near future! Happy Holidays!

10/10 Excellent

Y, CA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked room condition but valet service was taking little longer than usual
Stayed 1 night in Jul 2019
Response from JOe on Dec 24, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joseph

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Joe on Dec 24, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, easy walk to Union Square, decent walk to China Town. Close to trolley line. Loved the Douglas Room restaurant, great cocktails and amazing happy hour appetizers. Staff was super friendly and very helpful. Rooms were comfortable and the windows opened!
Stayed 2 nights in Dec 2019
Response from Joe on Dec 16, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Niles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Joe on Dec 11, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Amy

Traveled with group
Liked: Cleanliness
Super comfortable bed. Tiny bathroom and sink. No AC. Front desk staff unhelpful and disengaged, BUT the doorman was super nice and helpful.
Stayed 2 nights in Dec 2019
Response from Joe on Dec 7, 2019
Thanks for staying with us. We appreciate your feedback as we are always trying to improve. I am super excited to let you know we are in the process of installing AC in the rooms. We hope to see you again next time you're in the Bay Area!

8/10 Good

Kristan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight trip
Stayed 1 night in Nov 2019
Response from Joe on Dec 6, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Liked: Cleanliness, amenities
Stayed 6 nights in Nov 2019
Response from Joe on Dec 5, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Joe on Dec 3, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very small 2 person elevator, be prepared to take multiple trips up and doen if you have children or extra baggage. Restroom is terribly small. It was windy in San Fran and the windows whistled like crazy all might because theyre pld and didnt completely seal the wind current
Stayed 1 night in Nov 2019
Response from Joe on Dec 3, 2019
Thank you for taking the time to write a review for us. We appreciate your feedback and look forward to seeing again on your next trip to San Francisco!

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The property was very dirty. Rude staff. Very thin valls. Was cold in the rooms. Be prepared for unexpected charges on your check out
Stayed 5 nights in Nov 2019
Response from Joe on Nov 18, 2019
Thank you for staying with us during your recent visit to San Francisco. We appreciate your feedback!

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Joe on Nov 18, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Danie, Columbia, SC

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Friendly staff. Comfortable beds. Building is a bit older.
Stayed 4 nights in Nov 2019
Response from Joe on Nov 18, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Look elsewhere
Poor location Feels more like a youth hostel
Stayed 1 night in Nov 2019
Response from Joe on Nov 14, 2019
Thanks for staying with us. We appreciate your feedback!