Ratings based on 1,023 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2014
Overall very good experience. The only thing was the size of the room. Quite small. The size of the bathroom was ok though. Also there were not any drawers or anywhere to put your clothes in the room.
Comment from Hotel Management
Sep 20, 2014 by Jason, Hotel Management
Please do not hesitate to ask us to see other rooms. We are always happy to show you different options. Some of our rooms are smaller than others. And sometimes a different layout makes all the difference for people.
Comment from Hotel Management
Sep 18, 2014 by Jason, Hotel Management
Some of our rooms are smaller than others. Please feel free to ask to look at another room, if you think your room is small or not configured the way you like it. We want our guests to be happy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 5, 2014
Great location, Great staff. The only bad thing is parking prices.
Comment from Hotel Management
Sep 20, 2014 by Jason, Hotel Management
Parking in San Francisco... Even those of us that live here constantly complain about it. With real estate prices so high, there is almost nowhere left to park cars. If you do not want to valet park with us, we are always happy to offer you suggestions for parking that may be cheaper. Just make sure to read the fine print.
Comment from Hotel Management
Sep 17, 2014 by Jason, Hotel Management
Wow. A five star review despite the high cost of parking. Our valet parking is not cheap. If you do not need valet, we are happy to recommend other options that are close by to the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Loved it

Posted Sep 2, 2014
Room was exactly the same as the pic. Great room rate in a pricey city. Staff are fantastic. There was free bike hire for the day & free wine hour every afternoon. Beautifully decorated hotel. Can't speak more highly, would happily stay with them again.
Comment from Hotel Management
Sep 3, 2014 by Jason, Hotel Management
After we renovated our rooms, we had a professional photographer take new pictures of the rooms. We feel they are pretty accurate and I am happy to hear you felt the same. Glad you were able to use some of the complimentary bikes to explore the city.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel, But Problematic Air Conditioning

Posted Aug 31, 2014
Everything about this hotel was great, except the air conditioning kept shutting off at night and the room got hot and stuffy. The hotel staff couldn't really do anything about it because the guys that knew how to fix it weren't around.
Comment from Hotel Management
Sep 3, 2014 by Jason, Hotel Management
Thank you for the 5 star review, but I am very sorry to hear about the air conditioning. It shouldn't have been doing that. I will definitely follow up on that.
5 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch, NZ

Great location near Union Square

Posted Aug 31, 2014
Pros: Everything!
Cons: Hotel restaurant wasn't available due to renovation so can't comment on this - staff provided excellent recommendations for local eateries
Location: Very central - shop, eat, watch people. Easy access to other transport options to get around the city
Great hotel in a central location, easy walking to shops & restaurants. Lovely comfortable room with interesting decor. Large bathroom with good shower. Friendly, helpful staff.
Comment from Hotel Management
Sep 3, 2014 by Jason, Hotel Management
Thank you for the five star review. Glad you enjoyed the location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location. Wish restaurant were open.

Posted Aug 24, 2014
Good. Offered free continental breakfast in lieu of restaurant being closed. Could have had a better selection.
Comment from Hotel Management
Aug 26, 2014 by Jason, Hotel Management
We wish our restaurant was open, too. After almost 20 years, we felt it was time for a face lift. And a major one at that. Thank you for your patience and I hope you will come back next year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Union Square transportation

Posted Aug 17, 2014
San Fran was wonderful! Very clean hotel. Nice staff. Great vacation. If you need a taxi you better walk the two blocks to Union Square!
Comment from Hotel Management
Aug 19, 2014 by Jason, Hotel Management
Thank you for the kind words. We hope you will come back to see us.
2 out of 5
by A verified traveler

not a great place to stay for the price

Posted Aug 13, 2014
Pros: The entrance and hallways were nicely decorated
Cons: The room prices
Location: its in an ok location, many blocks from bart and union square
The front desk lady was nice at first until I checked into my room and saw how small the room was and with no view at all! I had about a 250 sq foot room with a view of a wall. The front desk lady would not change my room and said I couldn't change rooms. I was very disappointed especially for the price!
Comment from Hotel Management
Aug 20, 2014 by Jason, Hotel Management
I am sorry to hear you did not like your room and that we were unable to move you. Please know that if we have other rooms available, we are always happy to move you to another room.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Lovely boutique hotel. Central. Very helpful staff

Posted Aug 10, 2014
Fabulous stay. Yoga mat was added bonus, so was complimentary continental breakfast. Good value for money highly recommended.
Comment from Hotel Management
Aug 14, 2014 by Jason, Hotel Management
We have yoga mats in every room. How cool is that? And I am glad you enjoyed the complimentary continental breakfast. We are only offering that for a limited time while our restaurant is under construction.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant hotel a few blocks from Union Square

Posted Aug 10, 2014
Pros: Cleanliness Friendliness of staff
Very friendly staff. Undergoing renovation of restaurant so half way through my stay facilities closed and, e.g. for breakfast, all that was available was a (very) meagre continental breakfast. Otherwise I have no complaints.
Comment from Hotel Management
Aug 14, 2014 by Jason, Hotel Management
Yes, we closed our restaurant on August 1st. We will not be reopening it until January 2015. That is a long time, but the wait will be worth it.