Ratings based on 1,274 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver BC

Over all a great stay

Posted Mar 29, 2015
Pros: Location is very good
Location: Very close to union square, shopping, tons of restaurants and a quick ride to fisherman's wharf
Very nice location, girls at reception desk can be more friendly but over all I had a very nice stay and recommend this hotel
3 out of 5
by A verified traveler

disappointed when I walk into my room

Posted Mar 27, 2015
The room is super small, Expedia rates this hotel 4.5, I totally don't think so. This hotel didn't even have a sliper when I asked for it, you have to pay extra for tooth brush, and even shower cap is not really in the room for you. Hotle is old, and the pillow coverage is all wrinkle, it make me feels like it's not "fresh" like the other hotles. I paid for two night, and I check out 1 day early even they wouldn't reture the money back to me.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Was in town for a conference so spent little time in the room.. Room was small but neat. Liked the in room refrigerator. The safe was wide enough for my laptop. Easy walk to Moscone Center.
2 out of 5
by A verified travelerfrom Santa Cruz

Avoid during renovation and if u lik to sleep late

Posted Mar 23, 2015
Pros: The room
Cons: Provide room service, do not wake guests Saturday morning for cleaning. Do not test the fir alarm first thing in the morning.
Location: Lots of thing to do around Union Square.
The hotel looks great outside and in, but they are renovating the restaurant so: 1. There is no room service. We were planning on having breakfast in bed Saturday morning. 2. They started testing the fire alarm Saturday at 9am Also, the room service started doing rounds Saturday at 8:30am or so, and not only they woke us up, but were very noisy taking care of other rooms that we could not sleep more. The room / bed / cleanness as such were great.
3 out of 5
by A verified travelerfrom redding

Res..

Posted Mar 17, 2015
I was not satisfied with the restaurant being closed! No breakfast. Just some donuts! Also 55 bucks to park your car over night is stupid. I feel the breakfast and parking should come with the room. Oxford suites is far better!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom annapolis, Md

Quick overnight in San Fran.

Posted Mar 12, 2015
Checked in at the start of wine reception. It was very nice. Friendly staff. Checked bags next day to do some sight seeing. Convenient, lots of parking nearby, close to union square. Great restaurants and shopping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2015
Awesome! - Customer Service is great and Hotel is super cool - Decor is FAB
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient to Union Square

Posted Feb 18, 2015
The hotel was nice and the staff friendly. There was a bottle of chilled champagne waiting in our room when we arrived. I had mentioned it was our 25th anniversary. We were near the elevator, so loud guests could be easily heard, but that was not a deal breaker.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
Rooms need to be updated. Carpet was dirty. Comforter between sheets needed to be washed. They didn't vacuum room before we arrived, we found someone else's medicine pill on the floor.
4 out of 5
Recommended
for Everyone
by A verified traveler

Handy for downtown shops and restaurants

Posted Feb 16, 2015
Pros: Convenient location, good value for money,clean.
Location: Geary street location, theatres nearby but not a busy theatre district. Just a few minutes walk to shops,Union Square etc.
Good location,easy walking to shops and restaurants. Staff very helpful and polite.the restaurant was being renovated and had been closed for a long time. Meals therefor had to be taken outside but plenty of restaurants. A negative for us was the harassment from beggars on every street corner in that area. Unpleasant and off putting.