Ratings based on 1,017 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel, But Problematic Air Conditioning

Posted Aug 31, 2014
Everything about this hotel was great, except the air conditioning kept shutting off at night and the room got hot and stuffy. The hotel staff couldn't really do anything about it because the guys that knew how to fix it weren't around.
5 out of 5
Recommended
for Everyone
by A verified traveler from Christchurch, NZ

Great location near Union Square

Posted Aug 31, 2014
Pros: Everything!
Cons: Hotel restaurant wasn't available due to renovation so can't comment on this - staff provided excellent recommendations for local eateries
Location: Very central - shop, eat, watch people. Easy access to other transport options to get around the city
Great hotel in a central location, easy walking to shops & restaurants. Lovely comfortable room with interesting decor. Large bathroom with good shower. Friendly, helpful staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location. Wish restaurant were open.

Posted Aug 24, 2014
Good. Offered free continental breakfast in lieu of restaurant being closed. Could have had a better selection.
Comment from Hotel Management
Aug 26, 2014 by Jason, Hotel Management
We wish our restaurant was open, too. After almost 20 years, we felt it was time for a face lift. And a major one at that. Thank you for your patience and I hope you will come back next year.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Union Square transportation

Posted Aug 17, 2014
San Fran was wonderful! Very clean hotel. Nice staff. Great vacation. If you need a taxi you better walk the two blocks to Union Square!
Comment from Hotel Management
Aug 19, 2014 by Jason, Hotel Management
Thank you for the kind words. We hope you will come back to see us.
2 out of 5
by A verified traveler

not a great place to stay for the price

Posted Aug 13, 2014
Pros: The entrance and hallways were nicely decorated
Cons: The room prices
Location: its in an ok location, many blocks from bart and union square
The front desk lady was nice at first until I checked into my room and saw how small the room was and with no view at all! I had about a 250 sq foot room with a view of a wall. The front desk lady would not change my room and said I couldn't change rooms. I was very disappointed especially for the price!
Comment from Hotel Management
Aug 20, 2014 by Jason, Hotel Management
I am sorry to hear you did not like your room and that we were unable to move you. Please know that if we have other rooms available, we are always happy to move you to another room.
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Lovely boutique hotel. Central. Very helpful staff

Posted Aug 10, 2014
Fabulous stay. Yoga mat was added bonus, so was complimentary continental breakfast. Good value for money highly recommended.
Comment from Hotel Management
Aug 14, 2014 by Jason, Hotel Management
We have yoga mats in every room. How cool is that? And I am glad you enjoyed the complimentary continental breakfast. We are only offering that for a limited time while our restaurant is under construction.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant hotel a few blocks from Union Square

Posted Aug 10, 2014
Pros: Cleanliness Friendliness of staff
Very friendly staff. Undergoing renovation of restaurant so half way through my stay facilities closed and, e.g. for breakfast, all that was available was a (very) meagre continental breakfast. Otherwise I have no complaints.
Comment from Hotel Management
Aug 14, 2014 by Jason, Hotel Management
Yes, we closed our restaurant on August 1st. We will not be reopening it until January 2015. That is a long time, but the wait will be worth it.
3 out of 5
by A verified traveler

No restaurant , small rooms

Posted Aug 9, 2014
We stayed at the Jw in union square and it was way better than hotel Monaco
Comment from Hotel Management
Aug 14, 2014 by Jason, Hotel Management
We are sorry about our restaurant being closed. It had been open for 19 years without any changes and we thought it was time for an upgrade.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Good location, Great service

Posted Aug 6, 2014
Charming hotel that is close to all major tourist/business areas of San Francisco. Easy access to transit. Walkable to Union Square, Market Street, Street Cars loading, Chinatotwn, and even the wharf if you're up for the stroll. Hotel itself had great staff knowledgeable about the area and were always willing to please. Clean and modern rooms. We will try the suites next time when we visit Hotel Monaco, to see what they offer compared to the standard room.
Comment from Hotel Management
Aug 14, 2014 by Jason, Hotel Management
We love that you will be coming back to stay with us. We look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Convenient location

Posted Aug 5, 2014
Pros: Location, location, location
Cons: Nothing really to complain about
It's near Union Square and convenient to many things. There are many homeless people in the neighborhood, including sleeping under cardboard boxes in doorways, but they don't seem threatening.
Comment from Hotel Management
Aug 13, 2014 by Jason, Hotel Management
We are glad you enjoyed the location despite some of the distractions.