Ratings based on 1,003 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Union Square transportation

Posted Aug 17, 2014
San Fran was wonderful! Very clean hotel. Nice staff. Great vacation. If you need a taxi you better walk the two blocks to Union Square!
Comment from Hotel Management
Aug 19, 2014 by Jason, Hotel Management
Thank you for the kind words. We hope you will come back to see us.
2 out of 5
by A verified traveler

not a great place to stay for the price

Posted Aug 13, 2014
Pros: The entrance and hallways were nicely decorated
Cons: The room prices
Location: its in an ok location, many blocks from bart and union square
The front desk lady was nice at first until I checked into my room and saw how small the room was and with no view at all! I had about a 250 sq foot room with a view of a wall. The front desk lady would not change my room and said I couldn't change rooms. I was very disappointed especially for the price!
5 out of 5
Recommended
for Everyone
by A verified traveler from G

Lovely boutique hotel. Central. Very helpful staff

Posted Aug 10, 2014
Fabulous stay. Yoga mat was added bonus, so was complimentary continental breakfast. Good value for money highly recommended.
Comment from Hotel Management
Aug 14, 2014 by Jason, Hotel Management
We have yoga mats in every room. How cool is that? And I am glad you enjoyed the complimentary continental breakfast. We are only offering that for a limited time while our restaurant is under construction.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant hotel a few blocks from Union Square

Posted Aug 10, 2014
Pros: Cleanliness Friendliness of staff
Very friendly staff. Undergoing renovation of restaurant so half way through my stay facilities closed and, e.g. for breakfast, all that was available was a (very) meagre continental breakfast. Otherwise I have no complaints.
Comment from Hotel Management
Aug 14, 2014 by Jason, Hotel Management
Yes, we closed our restaurant on August 1st. We will not be reopening it until January 2015. That is a long time, but the wait will be worth it.
3 out of 5
by A verified traveler

No restaurant , small rooms

Posted Aug 9, 2014
We stayed at the Jw in union square and it was way better than hotel Monaco
Comment from Hotel Management
Aug 14, 2014 by Jason, Hotel Management
We are sorry about our restaurant being closed. It had been open for 19 years without any changes and we thought it was time for an upgrade.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, Canada

Good location, Great service

Posted Aug 6, 2014
Charming hotel that is close to all major tourist/business areas of San Francisco. Easy access to transit. Walkable to Union Square, Market Street, Street Cars loading, Chinatotwn, and even the wharf if you're up for the stroll. Hotel itself had great staff knowledgeable about the area and were always willing to please. Clean and modern rooms. We will try the suites next time when we visit Hotel Monaco, to see what they offer compared to the standard room.
Comment from Hotel Management
Aug 14, 2014 by Jason, Hotel Management
We love that you will be coming back to stay with us. We look forward to your return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Convenient location

Posted Aug 5, 2014
Pros: Location, location, location
Cons: Nothing really to complain about
It's near Union Square and convenient to many things. There are many homeless people in the neighborhood, including sleeping under cardboard boxes in doorways, but they don't seem threatening.
Comment from Hotel Management
Aug 13, 2014 by Jason, Hotel Management
We are glad you enjoyed the location despite some of the distractions.
2 out of 5
by A verified traveler from SD

Better alternatives in SF at that price

Posted Aug 4, 2014
Costs of $1600 for 2 nights; suite w no view; no flexibly for late check out; coach bed not prepared; at that price many much better alternatives
Comment from Hotel Management
Aug 14, 2014 by Jason, Hotel Management
Ahhhh. Summer in San Francisco. The hotels are extremely full and the rates are sky high. I totally understand how frustrating that is for our guests. I am sorry we did not seem like a good value. Sounds like we could have been a little more accommodating and I am sorry we were not.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 1, 2014
Great location - room was comfortable and renovated.
Comment from Hotel Management
Aug 6, 2014 by Jason, Hotel Management
We think we have a great, central location. And our rooms were renovated a little over a year ago. Now, it is time to renovate our restaurant, add some meeting space and a few more guest rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Very good hotel near to all the great shops

Posted Jul 31, 2014
Excellent location near Union Square,close to all the great variety of shops.Excellent transport links to Fishermans Wharf and all the tourist places.The hotel staff are very proffesional and knowledgeable. The hotel beds were very comfortable. I would recommend this hotel highly.
Comment from Hotel Management
Aug 6, 2014 by Jason, Hotel Management
We are just 2.5 blocks from the Powell Street Cable Car. And 5 blocks from BART. And we have complimentary bikes you can use to get around the city. Plus, walking is the best way to see the city.