Ratings based on 938 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Dave from UK

Good location

Posted Apr 13, 2014
Pros: Rooms are clean and good size.
Cons: more choice at breakfast, the servings were too large!
Location: Shops are just a few blocks away, the local bus stop is right outside.
Great service and facilities . The room decor is quirky but nice.
5 out of 5
Recommended
for Everyone
by Tom

Kimpton Style at the Mother Ship

Posted Apr 8, 2014
Location: The hotel is very close to Union Square making it extremely convenient to shopping, entertainment, restaurants and transportation.
Always love the staff at these hotels and the style, feels like adventure as soon as you step inside.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Apr 2, 2014
Good location, good room, good staff. The complimentary wine hour was a lovely touch.
5 out of 5
Recommended
for Everyone
by Tris from London

Fantastic customer service as always

Posted Apr 1, 2014
Kimpton hotels pride themselves on customer service and the Monaco is no exception. They'll accommodate any request, bend over backwards to help, and do everything they can to address any problems that crop up. Exemplary service!
4 out of 5
Recommended
for Everyone
by daphne from kent uk

Good for union square

Posted Mar 29, 2014
I really liked the hotel. It was in a convenient location . The room was nice, comfortable and they gave me a kettle to make tea. The staff were friendly and helpful. All in all I would recommend staying here. Not cheap by uk standards but mid priced I expect by us standards.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice place but a bit snobby

Posted Mar 24, 2014
Other than a very stern snobbish-seeming British front desk guy, the hotel was pleasing. In his defense, I think that's just the guy's personality. He was helpful when it came down to practical matters. My card wouldnt run for the security deposit (it was slightly bent) so he took cash instead- but not before insisting they didn't take cash several times.
5 out of 5
Recommended
for Everyone
by Lauren from Omaha

Clean room, incredible service, & ideal location

Posted Mar 17, 2014
Pros: EVERYTHING!
Cons: The cost of breakfast was extremely high, and offering a breakfast buffet of grab-and-go food would have been wonderful.
Location: China town, bars, clubs, shopping, and tourist attractions
This was my first stay in San Francisco and this was by far one of the best hotels that I have ever been too. No matter where you went within the hotel, people were waiting on you hand-and-foot to assist you. The location is in the heart of San Francisco and is wonderful for anyone who wants to explore the city. The individual rooms were very nice and extremely clean.
4 out of 5
Recommended
for Everyone
by Karen from Olympia, Wa

A pleasant stay in San Francisco!

Posted Mar 17, 2014
Pros: The staff and location.
Cons: Evening Hot water supply.
Location: You name it you could walk to it.
The Hotel Monaco was very centrally located, with easy walking to Chinatown, the Trolleys, shopping and restaurants. The staff was fabulous and extremely friendly and helpful! The rooms were nicely decorated and clean. If I had one concern it would be getting HOT water in the evenings on the upper floors, it takes quite awhile for hot water to reach you...about 15 mins.. The morning hours there were no problems. We would absolutely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice surpise!

Posted Mar 16, 2014
Cons: One of the bedside lamps was not plugged in, and the items plugged in to the outlet had to be rearranged in order to plug lamp in.
We booked a four-star unpublished hotel in the Union Square West neighborhood of SF on Expedia. We were very pleased with what we got - a classy, comfy hotel with a very warm and welcoming staff. Room was small (smaller than the pictures would suggest) but quiet, clean and comfortable with everything that we could have needed. We checked in well after the time scheduled for the complimentary happy hour, but the concierge gave us coupons for free drinks in the bar - a very nice touch, and a nice time. The staff was extremely friendly and accommodating without seeming stuffy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Mar 12, 2014
The staff was very friendly. Knew our names and were extremely helpful. Out room was very nice as well - would definitely stay here again.