Ratings based on 3,313 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, AZ

Great location and atmosphere

Posted Nov 25, 2014
Pros: I enjoyed the location the most. The room and hotel were great, but having everything so close was even better.
Location: Union square is just a short walk, Westfield mall is a 10 minute walk, many great options to eat very close by as well.
My hotel stay was great. Staff was very attentive, room was very nice, and the beds were comfortable. There were plenty of places to eat close by and Union Square was just a short walk away. Public transportation was also easy to get to, making getting around as easy as possible in the city. The onsite bar/club was also very nice and had a good vibe during our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Nov 24, 2014
Very nice hotel in a great location , walking distance to union square shopping area and Westfield mall. The staff was very nice and respectful. Concierge and employees were very helpful to me and my boyfriend when we asked for directions. Easy to find cabs around the area. Walking distance to restaurants and trolley station . Housekeeping was fast to replace towels or anything needed.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2014
The room was beautiful. The hotel staff was very accommodating and super friendly. The location is amazing, just a couple blocks from Union Square and cable car turn around.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Great location, superior class.

Posted Nov 24, 2014
Pros: Location.
We had a great time, and I will recommend the Hotel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle, Wa.

Great location and a very nice hotel.

Posted Nov 18, 2014
Pros: The location and the room were perfect.
Location: The location is great. It's right where the cable car turns around and so it's a great stop. There are soooo many places to shop, eat, and have fun.
The room was great. It was clean and very comfortable. The staff was very nice and fun.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Ontario, Canada

Beautiful Hotel, excellent location

Posted Nov 18, 2014
I booked this Hotel not knowing the area of San Francisco and was absolutely amazed with the location and cleanliness of the Hotel. The staff were extremely pleasant and always willing to assist whether it was with the concierge or assisting with transportation. I would definately recommend this hotel and without hesitation stay at this location in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 16, 2014
Hotel staff were extremely friendly and helpful. Hotel was clean and the room was big enough for two people to be comfortable. Did not eat at the hotel for either breakfast or dinner since there are so many other options all around the hotel. The location is excellent and within walking distance of China Town and the financial district. Many great food and beverage options also are within walking distance.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canmore, Alberta

Modern hotel in the heart of Union Square area

Posted Nov 15, 2014
The staff at Hotel Nikko are exceptionally helpful. The decor is updated and modern and overall cleanliness is very good. The location is great. We were in the middle of great shopping, close to the cable car start and end, walking access to great restaurants, and there is a Starbucks attached to the hotel. The location is also across the street from the hop on hop off city bus tour, which is very convenient. We would absolutely stay again. The upgrade to the hospitality package on the higher floors including afternoon drinks/snacks and continental breakfast, and wifi was well worth the extra expense. The location is perfect.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New Hampshire, USA

great location but no internet

Posted Nov 13, 2014
Great location, nice rooms but turned out to be more like a full service Hotel that nickel and dimes you for all the extras. Pay extra for internet (not even free in the lobby), pay extra to use the pool or fitness. Especially for travelers looking to make reservations and plan their daily activities internet is really necessary and has become a basic included service. for the nightly rate paid to stay at this hotel. I thought an additional $17 dollars plus tax a day was ridiculous.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Clarkston, Mi

Posted Nov 13, 2014
Great hotel convenient to Union Square and shopping.