Ratings based on 4,469 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Napa

Great hotel in the heart of the city

Posted Apr 23, 2015
Very welcoming staff and very nice rooms. We enjoyed our stay.
2 out of 5
by A verified traveler

Too expensive and charge in every details

Posted Apr 23, 2015
Pros: Cleanliness
Location: a bit walk from BART
To use hotel facilities, you have to pay for swimming pool and fitness.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 21, 2015
Loved the hotel!!! Only thing I would Reccommend would be some more lighting in the room and a full length mirror. Otherwise a fantastic stay and wish I was going to be in San Francisco more often
4 out of 5
Recommended
for Everyone
by A verified traveler

good hotel in the center of San Francisco

Posted Apr 20, 2015
Clean and nice hotel in the center of the town, with helpful staff and good amenities.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Durham, NC

Excellent location, excellent hotel

Posted Apr 19, 2015
Pros: Location, location, location. Easy access to bart and close to all the action downtown.
Cons: The room was not cleaned as thoroughly as I would have liked. It would be nice if they could put magnified mirrors in the bathrooms.
Location: Everything is near by and easy to access.
The hotel is clean, staff are wonderful and helpful. The room temperature was excellent!! The room was good size with a spectular view of the city. The hotel food could use some attention. I did not feel the food I had was fresh.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Antonio

Good Hotel

Posted Apr 19, 2015
This is a good hotel. The staff was very professional and attentive, willing to help you with anything you ask for, including reccommendations for restaurants, attractions, etc. The rooms are a bit small, but clean. The bed was a bit uncomfortable, but no big deal. It's in a good location next to Union Square, which makes access to everything simple. I would stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom G

Great hotel in Union Square

Posted Apr 19, 2015
Stayed here for four nights on a mini get-away. This hotel is conveniently located in Union Square and within walking distace to many great resturants, shopping, and other attractions. Room was a great size, comfortable, and had some nice amenities. Hotel staff especially front desk and housekeeping were very accomodating and friendly. Will definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom P

Awesome experience

Posted Apr 19, 2015
We had a great experience. Wanted some privacy and got a not under the door explaining that we could request linen or cleaning service any times 24/7. 24th floor bay view was amazing. Everyone from the bell hops to the housekeeping staff was amazing. 5 star service and restaurant at a much better price
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati

Beautiful, clean ,near all public transportation!

Posted Apr 16, 2015
Pros: The atmosphere. Beautiful , with orchids displayed in the lobby. The staff made us feel like we were special. Very clean, which is very important!
Cons: we were happy with everything.
Location: Close to Union Square, about 2 blocks. Ate at John's Grill & Café Mason. did the Big Bus tour. all the tour companies picked us up at the hotel.
Loved the hotel and the staff. They gave us a free room upgrade so we were on the 19 th floor. Had a nice view of the city. Yes, we could hear some noise from the city, but it is to be expected if you stay in the middle of the city. we were treated very well. Didn't buy the internet package, we were on vacation. Didn't need it! They gave us a complimentary pass to the fitness center. That was very nice, but we were just to busy exploring the city to use it. All I can say is this hotel is very, very nice. They made us feel very welcomed, were very helpful and made you feel special. Its location is near all the major forms of transportation, the cable cars, public transit ect. Rooms were very clean!!! I felt very safe walking from Union Square to the hotel. We did not rent a car. You can get all over their city using their transit system! Loved everyday we spent there. would go back again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Broken Arrow

Great place and location

Posted Apr 16, 2015
I had never been to San Fran before, so I honestly had no idea where I should stay. This hotel is located in a great place if you want to be close to shopping. We loved it! It was clean, the staff were super helpful and went out of heir way to make our stay comfortable. I was really impressed.