Ratings based on 4,469 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Napa
Great hotel in the heart of the cityPosted Apr 23, 2015
Very welcoming staff and very nice rooms. We enjoyed our stay.
by A verified traveler
Too expensive and charge in every detailsPosted Apr 23, 2015
Location: a bit walk from BART
To use hotel facilities, you have to pay for swimming pool and fitness.
for Everyoneby A verified traveler
Posted Apr 21, 2015
Loved the hotel!!! Only thing I would Reccommend would be some more lighting in the room and a full length mirror. Otherwise a fantastic stay and wish I was going to be in San Francisco more often
for Everyoneby A verified traveler
good hotel in the center of San FranciscoPosted Apr 20, 2015
Clean and nice hotel in the center of the town, with helpful staff and good amenities.
for Business Travelersby A verified travelerfrom Durham, NC
Excellent location, excellent hotelPosted Apr 19, 2015
Pros: Location, location, location. Easy access to bart and close to all the action downtown.
Cons: The room was not cleaned as thoroughly as I would have liked. It would be nice if they could put magnified mirrors in the bathrooms.
Location: Everything is near by and easy to access.
The hotel is clean, staff are wonderful and helpful. The room temperature was excellent!! The room was good size with a spectular view of the city. The hotel food could use some attention. I did not feel the food I had was fresh.
for Everyoneby A verified travelerfrom San Antonio
Good HotelPosted Apr 19, 2015
This is a good hotel. The staff was very professional and attentive, willing to help you with anything you ask for, including reccommendations for restaurants, attractions, etc. The rooms are a bit small, but clean. The bed was a bit uncomfortable, but no big deal. It's in a good location next to Union Square, which makes access to everything simple. I would stay here again.
for Everyoneby A verified travelerfrom G
Great hotel in Union SquarePosted Apr 19, 2015
Stayed here for four nights on a mini get-away. This hotel is conveniently located in Union Square and within walking distace to many great resturants, shopping, and other attractions. Room was a great size, comfortable, and had some nice amenities. Hotel staff especially front desk and housekeeping were very accomodating and friendly. Will definitely stay here again.
for Everyoneby A verified travelerfrom P
Awesome experiencePosted Apr 19, 2015
We had a great experience. Wanted some privacy and got a not under the door explaining that we could request linen or cleaning service any times 24/7. 24th floor bay view was amazing. Everyone from the bell hops to the housekeeping staff was amazing. 5 star service and restaurant at a much better price
for Everyoneby A verified travelerfrom Cincinnati
Beautiful, clean ,near all public transportation!Posted Apr 16, 2015
Pros: The atmosphere. Beautiful , with orchids displayed in the lobby. The staff made us feel like we were special. Very clean, which is very important!
Cons: we were happy with everything.
Location: Close to Union Square, about 2 blocks. Ate at John's Grill & Café Mason. did the Big Bus tour. all the tour companies picked us up at the hotel.
Loved the hotel and the staff. They gave us a free room upgrade so we were on the 19 th floor. Had a nice view of the city. Yes, we could hear some noise from the city, but it is to be expected if you stay in the middle of the city. we were treated very well. Didn't buy the internet package, we were on vacation. Didn't need it! They gave us a complimentary pass to the fitness center. That was very nice, but we were just to busy exploring the city to use it. All I can say is this hotel is very, very nice. They made us feel very welcomed, were very helpful and made you feel special. Its location is near all the major forms of transportation, the cable cars, public transit ect. Rooms were very clean!!! I felt very safe walking from Union Square to the hotel. We did not rent a car. You can get all over their city using their transit system! Loved everyday we spent there. would go back again.
for Everyoneby A verified travelerfrom Broken Arrow
Great place and locationPosted Apr 16, 2015
I had never been to San Fran before, so I honestly had no idea where I should stay. This hotel is located in a great place if you want to be close to shopping. We loved it! It was clean, the staff were super helpful and went out of heir way to make our stay comfortable. I was really impressed.