Ratings based on 1,013 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Melbourne

Great location

Posted Sep 5, 2014
Pros: Location great. Maverick a homey welcoming touch
Cons: Cocktail and wine hour could be later in the evening.
Excellent location, close to everything, but not in the hustle and bustle of Union square.Loved Mel's drive in diner! Will definitely return. Looking forward to checking out the kids' package and cuddle time with Mzverick.
Comment from Hotel Management
Oct 2, 2014 by Chris, Hotel Management
Thanks for staying with us and the 5 star rating. Glad you loved the hotel and the location...both of which can't be beat!
4 out of 5
Recommended
for Everyone
by A verified traveler from BC

Great for shoppers

Posted Sep 5, 2014
Great: location Disappointed: shower only, no bathtub Surprised: housekeeping after 4pm
Comment from Hotel Management
Oct 2, 2014 by Chris, Hotel Management
Thanks for joining us and your feedback. All of our rooms have bathtubs, and will always be happy to arrange housekeeping services when its convenient for you. Please join us again soon.
2 out of 5
by A verified traveler

Posted Sep 2, 2014
for the money , it is a rip off. No room service , other than breakfas, restaurant not open, no continental breakfast, no refrigerator for personal use, etc
Comment from Hotel Management
Sep 3, 2014 by Chris, Hotel Management
Thanks for staying with us. I value your feedback and will review with the leadership team to improve our service offerings in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Fresno, Ca

Nice location near union square and stores.

Posted Sep 1, 2014
Hotel was really nice overall, stayed on the 5th floor in room 529. The room itself was very clean and comfortable. The only problem was some sort of rattling in the wall kept us awake for an hour or so. It sounded like a hot water pipe rattling in the wall right behind the head board. As someone above or next to our room was using hot water. We called the front desk, and someone quickly responded and said they'd look into it. Looking into it didn't quite get us a good night sleep, but other than that it was an alright experience and I would recommend this hotel as long as this issue isn't a common one in other rooms.
Comment from Hotel Management
Oct 21, 2014 by Chris, Hotel Management
Thanks for staying with us. We look forward to having you join us again soon. I will look into the noise challenge and see what we can do to resolve once and for all so nobody else is inconvenienced.
5 out of 5
Recommended
for Everyone
by A verified traveler

The staff are exceptional!!!

Posted Aug 27, 2014
The room was spotless and the staff was exceptionally polite and helpful. We loved the rooftop lounge!
Comment from Hotel Management
Sep 4, 2014 by Chris, Hotel Management
Thanks for the positive review and nice feedback. I love our rooftop lounge as well....a truly great addition to the hotel.
4 out of 5
Recommended
for Couples
by A verified traveler from Vancouver

Central location, short cab to waterfront.

Posted Aug 25, 2014
Hotel was recently renovated and rooms were nice. No fan in the bathroom which was strange. Had a room on the 7th floor and so had zero noise issues (I had heard that some rooms on the 5th floor next to the bar were a bit noisy). We were in a luxury king suite.
Comment from Hotel Management
Sep 4, 2014 by Chris, Hotel Management
Thanks for staying with us and the positive review. Don't worry, we do have exhaust fans for our guest bathrooms, yet they are located on the roof so as to eliminate noise when on. They operate automatically.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2014
Pros: The beds and linens were exceptionally comfortable.
Cons: There should be coffee available in the room. The coffee in the lobby was too strong both mornings... Like it had been sitting around.
Location: Ferry bldg, financial district, union square and discount shopping all nearby.
Modern, urban upscale hotel close to union square.
Comment from Hotel Management
Oct 21, 2014 by Chris, Hotel Management
Thanks for staying with us and the 5 star rating. Come back soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver,BC

Nice hotel close to everything!

Posted Aug 25, 2014
Pros: Nice Location nice lounge
Nice hotel with very friendly staff and nice lounge!
Comment from Hotel Management
Sep 4, 2014 by Chris, Hotel Management
Thanks for the 5 stars and nice note. I love our new lounge too!
3 out of 5
Recommended
for Everyone
by A verified traveler from Charleston, SC

Posted Aug 25, 2014
I was disappointed that turn down service was not provided upon request and that there were no premium TV channels, either (HBO, Showtime, etc). The large windows and Etro products were a bonus.
Comment from Hotel Management
Oct 22, 2014 by Chris, Hotel Management
Thanks for staying with us and for your feedback. You'll be happy to hear that since you have been with us, we have upgraded all TVs in the hotel, as well as added numerous premium channels. The high definition tvs are adding to an exceptional in room entertainment experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Belfast, Northern Ireland

Incredible staff

Posted Aug 21, 2014
Pros: Staff
Cons: The hotel was quite pricey.
Location: Right in the middle of Union Square and next to the BART. Great location!
I recently stayed with my boyfriend at the Hotel Palomar for a few nights while we were on vacation. While a pricey option, I could not have asked for a friendlier or more considerate staff. During our stay I realized I had forgotten a number of toiletry items and they promptly brought a selection of items to me and when we needed tour tickets printed out they were kind enough to take care of this for us. Upon return from our trip we discovered we had left an article of clothing at the hotel and after a quick email to housekeeping the items were packaged and shipped back to us in the United Kingdom. The staff were so lovely! Friendly, knowledgeable, and extremely efficient. I would definitely recommend staying there!
Comment from Hotel Management
Aug 28, 2014 by Chris, Hotel Management
Thanks for the positive praise of the hotel and team! Glad you enjoyed your stay.