Ratings based on 890 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from vancouver, canada
Girls weekend awayPosted Nov 17, 2013
This hotel is in a fantastic location! We walked everywhere and were in the center of everything it seemed. The hotel staff were super helpful and welcoming. Dino at the front desk gave us great suggestions every day which allowed us to experience the best of San Fran!
for Everyoneby Kal from Toronto
Convenient location & excellent staffPosted Nov 11, 2013
Pros: Location, friendly service, small boutique feel
Location: Very convenient, right by BART Powell station, Union Square, shopping, Whole Foods nearby
We were very happy with our stay at the Palomar. Staff were very friendly and helpful, location was prime, and given that it was a smaller hotel, there was never a long wait for the elevators just to get up to your room. The refreshing lemon water in the lobby, morning tea/coffee and afternoon wine was a nice touch and greatly appreciated. The hotel's dog "Maverick" was a hit with the kids and the staff even delivered minature Maverick stuffed animals to our room which was very sweet.
for Couplesby Janet from Sydney, Australia
A quiet haven in a busy cityPosted Oct 21, 2013
Pros: Location, staff friendliness, comfort, quiet, in room health and wellbeing channel plus yoga mat.
Cons: Fruit at breakfast (was a bit tired and tasteless)
Location: Moscone Centre, shopping, Union Square, public transport.
Travelling solo for a conference, I really enjoyed staying six nights in this great location close to the Moscone Centre, in a smaller hotel, with really friendly staff. Front desk was well staffed - no delays at any stage. The doormen were lovely - special thanks to Alex, who was on when I arrived, and Matt who organised a superb car service to get me smoothly to the airport on departure, at a discounted price that made it no more than a cab fare. My room was spacious, comfortable, and amazingly quiet, given the level of noise in the street outside. Even though I was on the floor where the bar and restaurant were located, the noise hardly penetrated my room. The air conditioning was very silent, and the temperature easily set to a comfortable level. The shower was great, and the bath tub allowed a soak after long days of walking. It is a great city for walking, and the location makes it easy to see many different areas within an hours radius. Being a yoga and pilates type, I loved the complimentary yoga mat and the TV channel that allowed me to spend 30 minutes following a routine. The free bike is a great idea too, but I was not brave enough to try the streets of San Francisco on two wheels! I only ate once in the hotel, and breakfast was fine. Free coffee in the morning was nice, and the wine tastings looked like great fun, although I had too many engagements outside the hotel to join in. I would definitely stay here again if returning to San Fran
for Everyoneby Dee from Maryland
DisappointedPosted Oct 18, 2013
Pros: Staff was very nice and the daily wine reception and coffee/tea in the mornings was a nice touch.
Cons: Detail clean common areas and carpets. ( atrium, hallways on floors, interior & exterior of elevators, entranceway doors). WiFi in rooms.
Location: Very nice location--shopping, dining and various modes of travel to get around the city (cable cars, trolley car, bus) in close proximity.
Very disappointed with the cleaniness of the property and lack of amenities. Atrium carpet was noticeably soiled and other carpet throughout the hotel needs to be cleaned. Glass top table in hallway on the floor was not clean, very dusty with smudges. Upon returning to the room late in the evening after housekeeping cleaned the room, the bed was not completely made up and had to call housekeeping. Expected a sofa and chair in the room like the room across the hall from ours. Expected WiFi. Lot of homeless sleeping as you enter and exit the front entrance, which is heartrending. Expected more and would not stay again.
for Everyoneby Scott from Melbourne
Comfortable hotel next to shopping and restaurantsPosted Sep 21, 2013
Pros: Friendly staff, great location and free wine tasting for an hour each day is a great addition to the hotels offerings.
Cons: It would be great if the hotel were a little cheaper, but that is San Francisco and one of the draw backs of going to SF.
Location: Perfect location for shopping with Union Square very close by and Westfield shopping centre next door. Great bars and restaurants within walking dist
Hotel Palomar is perfectly located, with friendly staff, comfortable rooms and is a great base for exploring San Francisco. We will definitely stay again when we next visit SF.
for Everyoneby Luis from Ecuador
Unbeatable location!Posted Sep 13, 2013
Pros: Location, service, cleanliness, attention to detail.
Cons: The curtains in the room needed to be replaced.
Location: You can go shopping to Wesfield Centre next door, Forever 21, H&M and Apple across the street, Union Square, Target, Saks, Neiman, Macy's..etc
We still can't get over how convenient was the location of this hotel for those in town that want to do a mix of tourism/shopping and dining. The staff was very helpful when we requested information on how to get around or tours. It is about one block away from Union Square so it is in the middle of a very safe and lively part of town. There are several cable car lines going thru the corner of the hotel, also bus lines and a subway.
for Everyoneby A verified traveler
Great Location Easy to Fly & BARTPosted Sep 11, 2013
Easy place to get to Via airport and BART to the Powell St. Station
for Everyoneby sheena from england
Great locationPosted Sep 10, 2013
Cons: Tea making facilities in the rooms
Staff were amazing especially Dino on front desk, so helpful,thoughtful and kind. Also Kelsey was a lovely lovely person. :)
Recommendedby A verified traveler
Posted Sep 10, 2013 on Hotels.com
for Shoppingby Mitch from Auckland, New Zealand
Posted Sep 10, 2013 on Hotels.com
Although the hotel is in a great location, is very comfortable and generally clean, my room was not service for the whole length of my stay! I phoned reception on the first day and they just sent someone to give me more towels. It was not done on the second day then on the third day when I was checking out they ok mocked on my door at 9am to clean room! Check out was not until 12 midday, very unsatisfactory.