Ratings based on 975 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Placerville, CA

Easy walk to the Orpheum

Posted Aug 19, 2014
The staff was extremely helpful and friendly. I was happy that a boutique hotel had a restaurant. I would recommend this to anyone for the value.
5 out of 5
Recommended
for Couples
by A verified traveler

Great location, quite lively. Loved the breakfasts

Posted Aug 18, 2014
Very central, easy to find. Staff very attentive and helpful. The breakfast was delicious although not included in the price of the room. We had to use the valet parking which was very convenient but quite pricey. The room was well equipped and beds were very comfortable. Would definitely recommend it.
1 out of 5
by A verified traveler

Posted Aug 5, 2014
Worst ever experience... Staffs were not quite friendly and didn't make their promise. Not worth of money that I spent for.
2 out of 5
by A verified traveler

Very off

Posted Aug 2, 2014
Hotel has a minuscule lobby space The room was noisy as it faced an inner courtyard. That was where the bar & restaurant was The elevator work ok. The staff behind reception was not very cooperative but the other staff was very helpful
4 out of 5
Recommended
for Families
by A verified traveler from NY, NY

Posted Jul 29, 2014
Cons: I wasn't a fan of parking not being included as the hotel has its own underground parking garage but this is considered a valet charge.
Overall a very nice hotel. Good location in terms of nearby bars and restaurants and not too far from the wharfside. The staff was excellent, very accessible and quick to provide answers to any questions.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, from start to finish.

Posted Jul 28, 2014
had great experience. Dirty habit was delicious, and the location was perfect, close to everything.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location.

Posted Jul 28, 2014
Pros: Location and it was very quiet
Cons: Restaurant/Bar not very friendly and hours were strange and yet it is a hotel bar/restaurant
Location: Walking distance to Ferry Building, Wharf, Chinatown, Ballpark, shopping and restaurants.
Great location for all the things we wanted to see and do in San Francisco. Matt, the doorman was sooooo helpful and always a pleasure to se upon our return.
Comment from Hotel Management
Aug 12, 2014 by Chris, Hotel Management
Gotta love Matt! Thanks for staying with us. I just shared your comment with Matt ..who of course was pleased and looking forward to seeing you again.
Comment from Hotel Management
Aug 12, 2014 by Chris, Hotel Management
Gotta love Matt! Thanks for staying and the positive praise. Hope to see you back soon.
5 out of 5
Recommended
for Couples
by A verified traveler from Denver

Nice hotel, excellent staff, convenient location.

Posted Jul 15, 2014
Pros: Location, staff
My wife and I traveled to San Francisco to celebrate out anniversary and were very pleased with Hotel Palomar. The location can't be beat. The hotel is just off Market Street and very close to transportation (BART, streetcar and cable car lines all within a block), and there's lots of shopping in the area along with a number of good restaurants (try Salt House and Annabelle's). The staff was young, pleasant and very helpful. My only quibble is with the bed. I didn't find it very comfortable, but my wife didn't have any problem with it, so maybe it was just me.
Comment from Hotel Management
Jul 21, 2014 by Chris, Hotel Management
Thanks for the praise of the staff. I'll take a look at the bed and see what we can do. They are relatively new, so I am glad you brought the issue to my attention to investigate.
4 out of 5
Recommended
for Everyone
by A verified traveler

West coast trip

Posted Jul 10, 2014
Pros: Location and quality of the rooms
Cons: Reduce the cost of parking 48 dollars per night is high
Location: Everything is within walking distance
Great location in central district. Wine reception was a nice touch with lots of very nice wine. Didn't know it was dog friendly but this wasn't a problem
Comment from Hotel Management
Aug 12, 2014 by Chris, Hotel Management
Thanks for joining us on the "best" coast! We hope to see you back soon.
Comment from Hotel Management
Aug 12, 2014 by Chris, Hotel Management
Glad you found us during your exploration of the West Coast! Thanks for staying with us
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles, ca.

Posted Jul 7, 2014
Jesenia was very helpful with my family. We arrive at 2 am. She made everyone welcome. She even send my daughter a bottle of apple cider, wine glasses and 2 cup cakes a special touch for her birthday. We were there for her 16th Birthday. Thank you jesenia from Monique she loved it.
Comment from Hotel Management
Aug 11, 2014 by Chris, Hotel Management
Thanks for the 5 star rating and the positive praise of our team member - Jesenia!