Ratings based on 1,030 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2014
Check in was quick and easy. Short elevator ride and walk to the room (not too huge of a hotel). Room is spacious and well equipped. Staff will provide anything you forgot at home. Clean and modern. Location is the best of all - right near shopping and transportation options. Good location for business travel too, near Moscone and SOMA offices.
Comment from Hotel Management
Nov 25, 2014 by Chris, Hotel Management
Glad you enjoyed your stay. Come join us again soon.
Comment from Hotel Management
Nov 25, 2014 by Chris, Hotel Management
Gotta love our team and location indeed! Glad you enjoyed your stay. We look forward to having you back soon.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

My favorite place to stay in San Francisco!

Posted Nov 17, 2014
Pros: The restaurant/bar is fantastic!
In my opinion, this is the best hotel in San Francisco! The location is perfect and the dining and bar experience is better than anywhere else!
Comment from Hotel Management
Nov 25, 2014 by Chris, Hotel Management
We share the same opinion! This is my favorite hotel too. Please join us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler

Girls Wknd in SF

Posted Nov 12, 2014
I took my best gal pal to The Palomar for a weekend getaway to celebrate her birthday. The hotel itself was clean, had a nice style/decor, and the staff was friendly and attentive. All in all, a very pleasent stay (we even extended another night), good room service, and we found the location to be pretty central to everything we wanted to do/explore. The only negatives were the bathroom door; a slide style that was pretty cumbersome/heavy for us girls, & the lack of a bathroom fan; ummm I can't do my makeup in a steamy mirror.... I would book here again on future trips to SF if the price is right.
Comment from Hotel Management
Nov 25, 2014 by Chris, Hotel Management
Thanks for staying and the positive praise. Our bathrooms do have fans, yet they exhaust at the roof level, (thus no switch). I will ensure they are all working correctly as I have to agree ...no fun to have a foggy mirror when getting ready.
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful stay!

Posted Nov 11, 2014
Great location close and accessible to everything. Awesome staff - kind, friendly, professional and truely willing to assist. Lovely vibe of coziness and yet top services. Definitely highly recommend
Comment from Hotel Management
Nov 25, 2014 by Chris, Hotel Management
Thanks for the high recommend! We sure appreciate you being with us and recommending others to stay as well.
Comment from Hotel Management
Nov 25, 2014 by Chris, Hotel Management
Thanks for joining us and the positive praise for the team. Looking forward to having you back soon.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey

Very nice hotel, excellent location, etc.

Posted Nov 10, 2014
Pros: Just about everrything!
Location: If ou know San Francisco, the hotel is 2 blocks from Union Square, not far from the Financial District and Chinatown.
Great value, beautiful rooms with comfortable beds, nice art work on the walls. Professional staff. Excellent location 1 block from BART and 1 block from Powell St. cable car terminal. Only limitation was a limited restaurant good for breakfast, but primarily a bar thereafter. Don't get put off by the small lobby area. They doo provide free coffee in the AM and wine tasting 6 to 7 PM. We lived in the Bay Area for a number of years and it was great to get back to the City by the Bay!
Comment from Hotel Management
Nov 25, 2014 by Chris, Hotel Management
Wonderful to have you back in the Bay! Glad you stayed with us for your return home. Looking forward to having you join us again soon.
Comment from Hotel Management
Nov 25, 2014 by Chris, Hotel Management
Thanks for staying with us. I appreciate the 5 star rating and look forward to having you join us again soon.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, AZ

Conference

Posted Nov 8, 2014
Great we were very surprised with how comfortable we felt!!! Thank u!
Comment from Hotel Management
Nov 25, 2014 by Chris, Hotel Management
Thanks for joining us. We love to provide our guests with comfort and fun!
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Boston, MA

Nice but unremarkable

Posted Nov 3, 2014
Nice but not a swanky, boutique hotel, as I expected... very traditional. I would not stay on the 5th floor again as the noise from the restaurant carried right down the hallway until late in the night, not sure what time it stopped but I was woken up several times.
Comment from Hotel Management
Nov 14, 2014 by Chris, Hotel Management
Thanks for joining us. I am so sorry about the noise from our restaurant. I have been working with a vendor regarding adding sound insulation and I think we are close to a solution that will ensure peaceful rest in the future.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Florida

Excellent location---4th & Market, central to much

Posted Nov 1, 2014
Pros: Location and pricing.
Cons: Given the age and structure, not much. Kimpton keeps this hotel in pretty decent shape.
Location: Shopping, restaurants, shopping, Market Square, cable cars, bus lines, etc.
Very friendly staff. Clean Hotel. This is NOT a 5-Star, but it really does work. Room is very comfortable and decent size. Bathroom not terribly large, no storage in it and small closet.
Comment from Hotel Management
Nov 14, 2014 by Chris, Hotel Management
Come back again soon...as we will earn the 5th star..I promise.
1 out of 5
by A verified travelerfrom Albany, NY

Not your dream stay - Nightmare in Union Square

Posted Oct 25, 2014
Pros: n/a
Cons: Stay at a different hotel.
Location: not relevant
Without a doubt, the worst possible experience one could have for any hotel. It was dark, dingy, dirty, and terribly small, not to mention unsecure (no deadbolt on the room door). I am at a loss for words to truly describe how disappointed and "ripped off" I was. After the first night, we asked about switching to a larger room, but were told we would have to wait until noon the next day before changes could be made. Needless to say, we were ready at noon to see what our options might be, but the front end manager kept stalling. By the time we finally saw another room (around 2 pm) and decided it wasn't any better, we decided to go to another hotel. If we had stayed, we would have had to live out of our suitcases for the six days because there was no place to store our clothes in the room. In addition to being the worst possible experience, I can’t think of one redeeming quality of the hotel or our stay. We did not sleep well that first night because the mattress was as hard as a rock, the room was not properly secured, the temperature of the room could not be controlled, and noise from the restaurant on the floor below was excessive. I doubt that I will ever stay at another Kimpton Hotel. It is hard to understand how other travelers can provide such positive reviews. All I can imagine is that they are either very inexperienced or have very low expectations. I have traveled extensively, and I know what a dump is when I see one.
Comment from Hotel Management
Oct 29, 2014 by Chris, Hotel Management
I am so sorry we fell short of expectations. As you can imagine our goal is to exceed them. Thank you for the feedback. I will meet with the team this afternoon and work on plans for improving.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis, MN

Great location at a nice price

Posted Oct 16, 2014
Pros: The rooms and the scotch selection in the bar
Cons: Restaurant prices at breakfast are high - but many choices within walking distance. Go around the corner to Mel's drive in for basic breakfasts.
Location: Heart of the city - cable cars, union square, BART and buses on Market. Rent bikes and ride the Golden Gate.
We have stayed at the Palomar twice. Great location right off Market within easy walking distance to cable cars and Union Square, and a very reasonable price given the location. Room is very comfortable with high quality furnishing. Wifi works well, room includes a safe and all the basic amenities. Staff has been uniformly friendly and helpful while we have been there.
Comment from Hotel Management
Oct 20, 2014 by Chris, Hotel Management
Thanks for the 5 stars and praise of the hotel and location. We are fortunate to be in the true heart of the city. There isn't a better location within the city!.