Ratings based on 620 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Simon from Birmingham, UK

Great location and atmosphere

Posted Apr 15, 2014
Pros: Great atmosphere, attentive staff
Cons: Air conditioning a little noisy
Location: Perfect location near Union Square and cable car to Fisherman's Wharf
Combined business leisure trip, this was the perfect base
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel in Great Location

Posted Apr 10, 2014
Clean, helpful staff, good food and wine in bar. Room small but well equipt.
3 out of 5
Recommended
for Couples
by A verified traveler

Reasonably priced and good location

Posted Apr 1, 2014
The hotel was clean and the room comfortable. Did not have quite as much character (outside of the bar area) as we had thought. It was a bit dark, the room only had a small window. Although we had requested a king bed, we were given a room with two queen beds. We would not go out of our way to stay here again, although would consider it for one night if the price were right.
5 out of 5
Recommended
for Everyone
by CB & Lilly from Fort Worth, TX

A nice boutique hotel

Posted Mar 23, 2014
Our 2 double room was very spacious. Nice size bathroom. Very confortable beds. Walking distance to Union Square and restaurants. Small bar area but nice. Did not eat at the restaurant. Could not get waited on. Would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Mar 22, 2014
Pros: Free early morning coffee simple food menu and free glass of wine every day
Great hotel close to the Union Square shops cable cars and in the centre of San Francisco. Excellent service by the hotel staff and loved the free glass of wine between 5-6 pm evening. Would recommend this hotel as it has lots of character and historical interest. This is not a chain hotel!
5 out of 5
Recommended
for Everyone
by A verified traveler

Happy with every aspect

Posted Mar 3, 2014
I had a lovely experience here, with no negative feedback whatsoever. Would definitely stay here again, very reasonable price for what I got.
5 out of 5
Recommended
for Everyone
by A verified traveler

Service Exceeded Expectations

Posted Feb 17, 2014
Huge shout out to the front desk staff who let me make a last minute change to my reservation-a didn't charge me for it. Great service. I will be back again.
4 out of 5
Recommended
for Everyone
by Judy from Brighton

A characterful hotel with a literary past.

Posted Feb 7, 2014
Pros: the combination of character and location. The bar was used by guests and visitors and was usually lively.
Cons: The lighting. The huge ceramic lamps in the rooms didn't light the room sufficiently and were difficult to work.
Location: The hotel was less than five minutes from Union Square, the up market shopping hub. It is also the theatre centre of the city.
The staff were welcoming and friendly. They remembered your name and passed on messages accurately.
4 out of 5
Recommended
for Everyone
by Bernadette from Ontario, Canada

Quaint hotel, centrally located

Posted Jan 19, 2014
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location, excellent staff

Posted Jan 14, 2014
Pros: The people that worked there. Excellent
Location: Great location. Within walking distance of most anything!
I really enjoyed visiting with the people that worked at the hotel. Enjoyed all personal but most especially liked Chris. Just a warm, funny, personable young man. He made us laugh and we would come back to visit with him.