Ratings based on 689 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Hippy chic

Posted Nov 11, 2014
Artsy. Old. Small room. Window AC had no control except unplugging it. Close to bus, etc. Wouldn't go again.
5 out of 5
for Everyone
by A verified travelerfrom Reno, NV

Great Boutique Hotel close to Union Square

Posted Nov 11, 2014
Wonderful decor, service impeccable. Food very tasty, small menu but awesome. Rooms very nice for city boutique hotel. Within walking distance of nearly everything! Hotel management sent a bottle of wine to out room!
4 out of 5
for Everyone
by A verified travelerfrom Seattle

Central location

Posted Oct 11, 2014
Pros: It was fine.
Cons: Get some Ice machines!
Location: Close to Union Square, a few blocks from entrance to Chinatown.
A Fine place to stay in a very expensive town. The bathroom was quite small and makeup and shaving gear had to be shuffled around. And they had no ice machine in the entire hotel. Had to order from room service! Not easy to make a quick drink before going out!
5 out of 5
for Everyone
by A verified travelerfrom Calgary, Alberta

Comfy hotel close to everything we needed

Posted Oct 7, 2014
Pros: The staff was wonderful and the location was great.
Cons: The mattress was a bit lumpy but I never sleep well away from home anyway.
Location: The hotel was close to the Union Square shopping centres and there were too many restaurants to choose from during our short stay (Oh darn!)
We were pleasantly surprised at how close the hotel was to everything we wanted to do and see...food shopping and sightseeing. The front desk staff was very accommodating since our flight was delayed and we were over 3 hours late checking in. The room was on the smaller side but since we didn't spend much time in our room it was perfect for us. We loved the duvets and the cleanliness of everything.
4 out of 5
for Everyone
by A verified traveler

Great vibe

Posted Sep 16, 2014
Pros: Location and charm.
Cons: Update!
Location: Union Square!
I have stayed here many times over the years. It's a great location and exudes San Francisco Old World charm. Wonderful eclectic furnishings but it's time to recover or replace.
5 out of 5
for Couples
by A verified travelerfrom Salt Lake City

Old-school Hotel

Posted Sep 4, 2014
Pros: Great front desk staff, friendly bartenders, relaxing atmosphere, great location, near-perfect bed mattress, good a.m. coffee
Cons: Old hotel with sloping floors, old windows, small low-speed elevator, etc. But upgrading this hotel would kill the charm.
Location: Just off Union Square. Everything in SF is at your disposal.
Smooth check-in. Got an upper floor room facing the rear since we asked for a least-noise location. Room was of adequate size. We were especially pleased with the comfort of the bed/mattress. Overall feel of the Rex is relaxed and contemplative.
2 out of 5
by A verified travelerfrom Los Angeles

No AC - very hot, especially in top floor room.

Posted Sep 2, 2014
Pros: Location is ok.
Cons: Air conditioning (even window units) would help.
Experienced the top floor of the Rex last week. The city was warm, but not hot - and the nights were cool outside. Nevertheless my room was uncomfortably HOT - must have been 90 degrees in the room, and the window opens only a few inches (it has blockers to prevent it from opening more). And the room fan does almost nothing but stir around the warm air. That... plus that old "musty" smell of an older property - and you have a recipe for a most uncomfortable night. Sorry - not going back.
4 out of 5
for Everyone
by A verified travelerfrom Virginia Beach

Nice hotel in the city

Posted Aug 26, 2014
Friendly staff, from the hotel you can walk any directions, city for shopping, china town, Italian street, boulevard. Also enough transportation like busses, tram, cable car.
5 out of 5
for Everyone
by A verified travelerfrom brookline,ma

Nice experience

Posted Aug 22, 2014
Pros: Library bar
Cons: Maybe more food (app)
Location: Great location!! Everything is around.
Staff was friendly and having a free glass of wine was cool
5 out of 5
for Getaway With Friends
by Teresafrom Auckland

Fantastic staff

Posted Aug 22, 2014 on Hotels.com
We had a great stay. The staff were really helpful, always more than willing to answer our questions with a smile. Location is very central to everything. Would highly recommend.