Ratings based on 674 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Couples
by A verified traveler from Salt Lake City

Old-school Hotel

Posted Sep 4, 2014
Pros: Great front desk staff, friendly bartenders, relaxing atmosphere, great location, near-perfect bed mattress, good a.m. coffee
Cons: Old hotel with sloping floors, old windows, small low-speed elevator, etc. But upgrading this hotel would kill the charm.
Location: Just off Union Square. Everything in SF is at your disposal.
Smooth check-in. Got an upper floor room facing the rear since we asked for a least-noise location. Room was of adequate size. We were especially pleased with the comfort of the bed/mattress. Overall feel of the Rex is relaxed and contemplative.
2 out of 5
by A verified traveler from Los Angeles

No AC - very hot, especially in top floor room.

Posted Sep 2, 2014
Pros: Location is ok.
Cons: Air conditioning (even window units) would help.
Experienced the top floor of the Rex last week. The city was warm, but not hot - and the nights were cool outside. Nevertheless my room was uncomfortably HOT - must have been 90 degrees in the room, and the window opens only a few inches (it has blockers to prevent it from opening more). And the room fan does almost nothing but stir around the warm air. That... plus that old "musty" smell of an older property - and you have a recipe for a most uncomfortable night. Sorry - not going back.
4 out of 5
for Everyone
by A verified traveler from Virginia Beach

Nice hotel in the city

Posted Aug 26, 2014
Friendly staff, from the hotel you can walk any directions, city for shopping, china town, Italian street, boulevard. Also enough transportation like busses, tram, cable car.
5 out of 5
for Everyone
by A verified traveler from brookline,ma

Nice experience

Posted Aug 22, 2014
Pros: Library bar
Cons: Maybe more food (app)
Location: Great location!! Everything is around.
Staff was friendly and having a free glass of wine was cool
2 out of 5
by A verified traveler

Little to no help from staff.

Posted Aug 18, 2014
Staff were quite dismissive, being first time travellers to San Fran we needed help in regards to dining and the cities features. The service can best be related to a 3 star motel. I would not recommend, overpriced with no value.
4 out of 5
for Everyone
by A verified traveler from Brooklyn, NY

Great San Francisco hotel

Posted Aug 13, 2014
Hotel Rex really added to our stay in San Francisco. The staff is super friendly and accommodating. The hotel was very warm and cozy.
4 out of 5
for Everyone
by A verified traveler from WA

Nice hotel, great position

Posted Aug 4, 2014
Almost excellent, I had a nice time in a central located beautiful place
4 out of 5
for Everyone
by A verified traveler from New Zealand

Clean, central location

Posted Jul 27, 2014
Very central/close to Union Square, clean facilities, quiet rooms if you get one down the back
5 out of 5
for Everyone
by A verified traveler from New York City

Very nice hotel very well situated in SF

Posted Jul 20, 2014
Pros: The old charm
Cons: Cannot think of anything right now
Location: As I mentioned above, it is an easy walk from Chinatown, North Beach and Union square. If one is willing to walk a little, this is the perfect place.
Rex is a most charming hotel. The appearance does remind one of old Europe, while at the same time all conveniences are up to date. The staff was extremely pleasant and helpful, at times they went out of their way to accommodate our requests. The location was perfect, we walked to Chinatown, North Beach and kept going. When we needed public transportation it was the easiest thing to do. I would stay back at the Rex without any second thought when visiting SF.
2 out of 5
by A verified traveler from Florida

Good location, but better hotels nearby

Posted Jul 17, 2014
Pros: It was in a good location, the staff was good, and the food was good.
Cons: The décor, a history for the building, quieter window AC units.
Location: The hotel is located within 2 blocks of Union Square and less than 1 block from the trolley car, so access to all of San Francisco area is excellent.
We stayed for 3 nights in July. Definitely a boutique hotel, but it is just "O.K." We expected better for the price per night - questionable décor, small rooms w. noisy window AC units, dining areas cramped w. not enough service people, so, slow. Food was good, it was clean, and the staff were very pleasant and helpful. There seemed to be a lack of interest by the upper management in what customers thought about their visit, and there was no information about the historical aspect of the hotel, which would have added positively to the experience of staying in that hotel