Ratings based on 1,475 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Great location

Posted Aug 28, 2014
Pros: Location, staff, cost.
Cons: More fans.
Location: Right on the cable car line, walking distance to good restaurants and Chinatown, shopping.
The concierge, Michael, was excellent, answered all of our questions and then some. When I made my online reservation, I had no idea that the location was so great. And at a reasonable price.
1 out of 5
by A verified traveler from London

Unsafe hotel

Posted Aug 27, 2014
Cons: Safety, rooms need to be secure
We were burgled on our second night at this hotel. Window unsecured opening up onto roof area. Everything taken. No safe available and only a safe deposit box at reception where you can leave money in an envelope. would not recommend this hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Aug 27, 2014
Pros: I love the location and the price was fair.
Cons: The insulation of the rooms.
Location: Everything is near by. The cable car stops right in front of the hotel. Union square is at the corner. And you have market street one block away.
Nice hotel. You're close to everything. You go out and you're in the heart of the city. You have your breakfast included which is good and the room was neat. The room might be a bit small but the bathroom was really large. I just think that it's not very well insulated and people can hear you from the corridors.
3 out of 5
Recommended
for Everyone
by A verified traveler from Memphis tn

Conveniently located

Posted Aug 27, 2014
Room was very small and there was no air conditioner but it was ok with window open and ceiling fan.breakfast was ok with cereal;fruit and muffins.coffee was good.staff was friendly and helpful.overall we were satisfied
3 out of 5
by A verified traveler from UK

Okay for a brief stay

Posted Aug 26, 2014
Pros: Pleasant staff, decent breakfast, decent wifi, clean bathroom
Cons: Clean the stains from the carpet/curtains/bedlinen or replace with new.
Location: Right in the centre of SF for shopping/conference requirements/public transport. Not particularly quiet/pleasant at night however.
I booked last minute for an overnight stay, and the price was reasonable for the short notice. Check-in was quick and painless (I arrived around 10pm) and I fortunately received a room on a higher floor somewhat away from the noise below. Some patience is required with the lift/elevator as it is quite slow. The room itself was adequate for what I required, the bathroom was quite clean but the sleeping quarters were not so. There was a fair bit of wear and tear with the curtains and carpet seeming dirty. The bed linen (although clean) was stained and the bedthrow was a bit dirty. The pillows and mattress were comfortable however. I did not really use the television but the wifi was quick enough. Breakfast was cheap and cheerful (juice, toast, cereal, coffee). The situation of the hotel is pretty ideal for those wanting to be right in the centre, and the late checkout (11pm) allowed for a morning look around the shops. Overall the hotel was okay for an overnight stay but personally I would not return for a long stay there - far better pick somewhere a bit more comfortable/clean/quiet.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel at a very good price

Posted Aug 18, 2014
Great location, and great staff. Complimentary breakfast was nice too.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 18, 2014
Great location, small rooms, breakfast included. Really close to transportation, would recommend it for young couples or families.
3 out of 5
Recommended
for Everyone
by A verified traveler from CT

Nice hotel close to shops and trolley line

Posted Aug 16, 2014
This is a nice hotel but the rooms are small and climate control could be better. At least there are ceiling fans. I didn't like that my room had a view of a dark alleyway. There was no bureau for clothes and if I opened the closet, I bumped into the bed. This is a good hotel but don't plan on spending too much time there or in your room, you will get claustrophobic.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good location for SF

Posted Aug 11, 2014
Stayed in this hotel for 5 nights while visiting San Francisco. Overall it is a good place to stay. It is in a great location just off union square close to several shops such as Macys and the Westfield shopping centre while there are also several fine eateries and bars within a short walking distance. Additionally, the complimentary breakfast is great while the hotel is well maintained and manned by friendly staff. I would suggest investing in a new lift however. Slowest thing ever.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but tiny rooms!

Posted Aug 9, 2014
Pros: Location
Cons: No fridge! Better food at breakfast
Location: Union Square - hop on hop off bus
Ok hotel in decent location. Lacking in room size, fridge and overall wow factor