Ratings based on 1,133 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Families
by A verified traveler

Enjoyed location in JapanTown, the food, the quiet

Posted Oct 27, 2014
Pros: The staff was so friendly
Cons: The decor is kind of shocking, the murals are really different
Location: the bus lines, the restaurants, the movie theatre, the3 shopping on Fillmore,
We liked the closeness to the bus lines, downtown, the beach, the park. The Tomo is small, quiet, pleasant staff, cleanness. We were there 10 days and it felt ilk,e home after a while. it isn't fancy, but that doesn't bother us
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2014
Pros: Good soundtrack. The staff was very helpful and welcoming.
Cons: Can the balcony doors open?! New carpet. Get rid of the funky shower curtain in front of the closet.
The location in J town is great. The traditional Japanese breakfast available at Mum, and the cute coffee counter at Benkyodo across the street, are two things I'd come back for!
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Original decor, a class act

Posted Oct 16, 2014
Pros: Loved the rooms and decor. Great staff
Cons: The room smelled a little like dog, and our air conditioner was broken. We did get a fan for air.
Location: Breakfast at 'Sweet Maple', Ramen at 'Tanpopo', West Japan Center Mall for the best ice-cream at 'Chocolate Chair", liquid nitrogen made ice-cream.
I booked this hotel because our family was going to Fleet Week in SF. The hotels we choose are usually boutique, cozy, with charm. I wanted to book a fun hotel that was more focussed on what my boys really love, gaming. This hotel was boutique, cozy, and brought a different charm to our usual choice. The way the anime was displayed, and the influence throughout the hotel was done very tastefully. Clean, very polite hotel staff with excellent meal/dinner suggestions. Dinner suggestions at other hotels (we've stayed), seem to be a reflection of whatever is the trendy tourist spot at the moment, as opposed to where the staff truly likes to have a great meal themselves. A wonderful stay. We've already recommended this hotel to friends and family.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Cute, funky Japantown hotel

Posted Oct 16, 2014
Hotel decor was fun and funky. Room was clean, comfortable and fairly spacious for a San Francisco hotel room. (I used to work for a SF hotel management company and know first hand how tiny rooms can be there.) Hotel provides forgotten items like deodorant, razors even a hair straightener (!) for no additional charge. Also provided a yoga mat on the room which was a nice perk for me. I thoroughly enjoyed the Keurig coffee maker each morning. The hotel is in a great location, two blocks from Fillmore, which offers lots of shopping and dining and drinking options.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
Nice, clean, and a little different ! Loved the murals. Good night sleep with comfortable bed and quiet environment. Would stay there again for these reasons and the fact that it is close to shopping and restaurants.
1 out of 5
by A verified traveler from miami

Crappy hotel.

Posted Oct 6, 2014
Noise from the street, neighbors rooms, hallway. Stinky Asian restaurant down the hall from my room. No valet, but paid 20 bucks a day to self park. Looks like ownership ran out of money when renovating this place.poorly operted hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

dope freshness

Posted Sep 22, 2014
Pros: comfortable and welcoming, reasonable rates
Cons: better coffee in the rooms. cheaper parking rates
Location: good central location, 40 minute walk to most areas of the city, and plenty of bus routes go nearby
comfortable and welcoming hotel, good location but still a quiet area of San Francisco, my only issue was that the toilet and shower were in one room and the sink was in another, not a huge inconvenience just thought it was a little odd, otherwise great hotel and would definitely stay again. $30 per night for parking seems to be the going rate across the city but I still felt this was a little extortionate.
1 out of 5
by A verified traveler

Posted Sep 21, 2014
rooms not clean mattresses not clean management unresponsive to concerns
4 out of 5
Recommended
for Everyone
by A verified traveler from seattle

Good location modern design.

Posted Sep 8, 2014
Pros: Fun graphics-nice interior design. Quiet at night.
Cons: Better shower heads
Location: Close to public transportation - walking distance to many parts of town.
Loved the anime - nice to have parking at the hotel too
5 out of 5
Recommended
for Everyone
by A verified traveler from Lompoc, CA

Nice hotel in Japan town

Posted Sep 5, 2014
Pros: Everything was great, staff very helpful and friendly.
Cons: Parking is limited and a little expensive could be lowered if you are staying for more than a day or two.
Location: Fisherman's Wharf, Japantown and other things to do. Take the Muni or even a taxi is affordable
This is a quiet and clean hotel. Local cuisine with a Benihana close b. close to Muni line and taxi to Fisherman's Wharf about a $10 dollar cab ride. The hotel is centrally located for AT&T Park for Giants games, a short drive over the Bay bridge for A's Games. The staff were very friendly and helpful. The inhouse restaurant was very good as well. We will definately stay here again when we return.