Ratings based on 1,148 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

2 nights at the Hotel Tomo.

Posted Nov 24, 2014
Pros: The room was fine and comfortable.
Cons: The reception area and the restaurant. I think the restaurant needs to be redesigned to make it warmer and more inviting.
Location: I didn't have time to explore.
The room was nice, but the design and atmosphere of the reception area seemed a little odd, compared to other Kimpton hotels. Because it was raining, I chose to eat in the hotel restaurant with a friend, but it was extremely noisy. The food was all right, but the atmosphere was a bit depressing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable bed and great shower

Posted Nov 20, 2014
Pros: very comfortable bed and great shower. Good breakfast
Cons: need more parking
Location: Japantown. a block from the movies and 3 blocks from Fillmore shopping
We had a very positive experience. The hotel is in an offbeat location but charming.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Berkeley, CA

Great location and service

Posted Nov 19, 2014
Pros: I love the Kimpton experience you do feel like a special guest and the rooms are impeccable and comfortable
Location: You can go to union square and enjoy Japan Town.
I had a great time at this hotel. They have a wine hour which was a blast and the manager provided excellent service. Also, the restaurants across the street are really great and have high quality food.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 14, 2014
Clean, professional staff, good water pressure in the shower. The only thing I didn't like as much was the restaurant - I felt like I was eating at a Denny's.
4 out of 5
Recommended
for Families
by A verified traveler

Enjoyed location in JapanTown, the food, the quiet

Posted Oct 27, 2014
Pros: The staff was so friendly
Cons: The decor is kind of shocking, the murals are really different
Location: the bus lines, the restaurants, the movie theatre, the3 shopping on Fillmore,
We liked the closeness to the bus lines, downtown, the beach, the park. The Tomo is small, quiet, pleasant staff, cleanness. We were there 10 days and it felt ilk,e home after a while. it isn't fancy, but that doesn't bother us
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 24, 2014
Pros: Good soundtrack. The staff was very helpful and welcoming.
Cons: Can the balcony doors open?! New carpet. Get rid of the funky shower curtain in front of the closet.
The location in J town is great. The traditional Japanese breakfast available at Mum, and the cute coffee counter at Benkyodo across the street, are two things I'd come back for!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco, CA

Original decor, a class act

Posted Oct 16, 2014
Pros: Loved the rooms and decor. Great staff
Cons: The room smelled a little like dog, and our air conditioner was broken. We did get a fan for air.
Location: Breakfast at 'Sweet Maple', Ramen at 'Tanpopo', West Japan Center Mall for the best ice-cream at 'Chocolate Chair", liquid nitrogen made ice-cream.
I booked this hotel because our family was going to Fleet Week in SF. The hotels we choose are usually boutique, cozy, with charm. I wanted to book a fun hotel that was more focussed on what my boys really love, gaming. This hotel was boutique, cozy, and brought a different charm to our usual choice. The way the anime was displayed, and the influence throughout the hotel was done very tastefully. Clean, very polite hotel staff with excellent meal/dinner suggestions. Dinner suggestions at other hotels (we've stayed), seem to be a reflection of whatever is the trendy tourist spot at the moment, as opposed to where the staff truly likes to have a great meal themselves. A wonderful stay. We've already recommended this hotel to friends and family.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix, AZ

Cute, funky Japantown hotel

Posted Oct 16, 2014
Hotel decor was fun and funky. Room was clean, comfortable and fairly spacious for a San Francisco hotel room. (I used to work for a SF hotel management company and know first hand how tiny rooms can be there.) Hotel provides forgotten items like deodorant, razors even a hair straightener (!) for no additional charge. Also provided a yoga mat on the room which was a nice perk for me. I thoroughly enjoyed the Keurig coffee maker each morning. The hotel is in a great location, two blocks from Fillmore, which offers lots of shopping and dining and drinking options.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 15, 2014
Nice, clean, and a little different ! Loved the murals. Good night sleep with comfortable bed and quiet environment. Would stay there again for these reasons and the fact that it is close to shopping and restaurants.
1 out of 5
by A verified travelerfrom miami

Crappy hotel.

Posted Oct 6, 2014
Noise from the street, neighbors rooms, hallway. Stinky Asian restaurant down the hall from my room. No valet, but paid 20 bucks a day to self park. Looks like ownership ran out of money when renovating this place.poorly operted hotel.