Ratings based on 1,402 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Good location

Posted May 20, 2015
The hotel was just ok. It's been renovated to look modern but the rooms are small, many face another wall and have no view at all. The cleaning products they use are really pungent so the whole place has a strong smell. I spotted a cockroach in my room one morning.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good spot in the city

Posted May 19, 2015
Staff at night was bit rude. The morning staff was nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 9, 2015
Boede på Hotel Union Square i en uge mens jeg besøgte hovedkontoret.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane

First stay in San Francisco

Posted May 7, 2015
Cons: As above w
Hotel was comfortable , well located in the city centre and at a reasonable price. My only disappointment was that the room was quite small, as was the bathroom/toilet, no room to move at all. Sink very deep and almost impossible to gather water to shave without making a mess. Staff very friendly and helpful and as I start a great location.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom L

City break

Posted May 5, 2015
Nice staff Great location Spacious room Recommend
1 out of 5
by A verified travelerfrom k

Terrible

Posted May 4, 2015
Over priced awful hotel, it was dirty, bathroom had hairs in it. They had a broken elevator. My friend who was also staying there didn't have AC. Can't believe it was 300 a night. I left before I even had to sleep there. Would not recommend this hotel. Really can't find a worse hotel option I imagine. Should not be considered even a two star hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Good experience

Posted May 4, 2015
Cool hotel, right by Union Square, comfy beds, and friendly staff. I called before my trip and asked if my room had a feature and was told it did, but when I arrived it didn't. The man at the front desk immediately moved us into a room that did, even though they were booked really full and he looked really busy. The phone was ringing off the hook the whole time I was talking to him but he was friendly and accommodating about my room switch. I was very pleased.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Southern California

Would definitely stay again!

Posted May 2, 2015
Pros: Wasn't a typical hotel. It had a lot of personality to it.
Great hotel. It's not perfect, but its minor imperfections only added to it's personality. We were on the 2nd floor, right above the street, so you could hear the cable car and some traffic, however the windows helped to muffle the sound just enough, which my husband and I rather enjoyed. The room was very clean, the staff was helpful, and the bed was VERY comfortable. (The eye make-up remover wipes was a nice touch.) If you order room service, which is actually ordering from Tad's restaurant next door, know that a tip for Tad's is automatically added to the bill. My only caveat is the hotel-recommended van service that I let Hotel Union Square's Concierge talk me into. Price was great (a partial of which, was paid directly to the hotel), but the service was extremely lacking! The driver was impatient to the point of hitting a bus with the mirror and proceeding to yell at the bus driver, all while our van was in the bus' way. He was such a rude man as he managed to add a couple racial comments along with his lesson on San Francisco. On my next visit, I'll time myself better to get the cheaper rates to/from the airport and opt for Uber.
1 out of 5
by A verified travelerfrom philly

noise???

Posted May 2, 2015
Pros: cute decor
Cons: communication
no airconditioning and not even a ceiling fan. they have rooms with air conditioning but it was not eve offered. we were not told there was construction and the construction literally went ALL night!!!! no sleep whatsoever because all i heard was banging and breaking up of concrete. absolutely awful!!!!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Good location and excellent staff

Posted Apr 29, 2015
Pros: The staff and location
The location is in the middle of the shopping area so it's very convenient to do our shopping. The staff are very friendly and offers alot of help in providing advice on getting around. Though the room & bathroom might be abit small,the location and staff makes up for it.