Ratings based on 476 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by Emma from London

Good hotel for first visit to San Francisco

Posted Jun 20, 2014
Pros: The Location and decor was great. The hotel room and communal areas were very clean.
Cons: The friendliness and helpfulness of the reception staff could be improved.
Location: It was in very close walking distance to Union Square the the cable car stops.
The hotel is located in a nice quiet street with shops and restaurants. The hotel does state it has valet parking although the reception staff will advise you to use the local public car park instead because it is cheaper. Union Square and the cable car were very close by. Although the hotel was clean, the room was comfortable and modern, the reception staff were not particularly friendly. Unfortunately it was not just one person but all that reception staff that we had encountered. Luckily we only needed to talk to them a few times so it did not have a massive impact upon our stay and if this was not the case the hotel would be rated 5 across the board.
4 out of 5
for Couples
by A verified traveler

what we wanted

Posted Jun 15, 2014
Pros: front desk help
Cons: fine
Location: fair price for location
Front desk was very helpful explaining transportation around the city. got the best room for us. friendly and clean
5 out of 5
for Everyone
by Maddie from Australia

Quirky and convenient

Posted Jun 10, 2014
Pros: The decor, location and comfort.
Cons: You could hear passing traffic and sirens - although the hotel is right in the city, so it's not that surprising.
Location: Walk to Union Square and go shopping or catch a bus to City Hall, Fisherman's Wharf or Haight-Ashbury, or up Hyde St to the Wharf and Russian Hill.
Hotel Vertigo was great - it's in walking distance to Union Square, and if you're game you can walk up Nob Hill towards Fisherman's Wharf right from the hotel, complete with views of Alcatraz and the Golden Gate Bridge. Up Hyde St in particular there are lots of great restaurants and caf├ęs. My room was petite, but clean and very comfortable. It's quirky enough to fit in with its history and feels like a bit of a time capsule, in a good way! The staff were helpful but not pushy, and as a woman staying by myself I always felt welcomed and safe. I would thoroughly recommend it.
3 out of 5
by Mike

Basic hotel

Posted Jun 7, 2014
The hotel is ok. The rooms are clean and well designed with comfy beds. The hotel needs to either remove the tv or pay to get more than 4 obscure channels with no local / news option. Of all the staff I interacted with only one (bearded gentleman who was outstanding) seemed to care to be helpful and friendly. I felt like I was disturbing the rest. The location is ok if you know sf well enough to understand that the street people and crack dealers down the street are usually harmless.
4 out of 5
for Everyone
by A verified traveler

Great staff

Posted May 23, 2014
The staff was excellent. The room was comfortable and I no issues during my stay.
4 out of 5
for Everyone
by A verified traveler from Sacramento

What more could you ask for?

Posted May 18, 2014
Pros: I was VERY surprised to see how spacious my tiny room was and it was outfitted with all of the usual stuff including a hair dryer and nice bathroom to
Cons: The only negative are: 1) the crank windows opened fine which made the temperature controllable without a/c - but there are no screens to it feels a l
Location: I had to go to an event at the Regency which is on Sutter/Van Ness. The hotel was a perfect 7 minute walk.
The hotel is located in an acceptable neighborhood and is centrally located. I happened to arrive at the Ferry Building/Embarcadero and took a bus with friends to the the hotel. It was a short walk between the bus stop and the hotel and I would have been fine walking it alone day or night. Since it's prior existence as the York, this hotel has become a fun boutique hotel with crisp white, orange and brown decor.
3 out of 5
for Everyone
by herbc from Floriduh

Big city price, just ok.

Posted May 16, 2014
Pros: Clean, with a good location. Complementary wine, nice lobby, pleasant staff.
Cons: Needs air conditioning for the hot days, big gap under door let in light and noise. Bed could be better.
Location: Short walk to city center. The corner cafe for scones and coffee in the morning and a pint in the afternoon.
Location was good and the hotel was newly painted and very clean. The Hitchcock vibe was cute. A few steps away you could find pizza and on the corner a nice coffee house for the morning fix. I stayed during a May heat wave with no AC, only a small ceiling fan. May want to consider that during the summer. Short walk to the cable cars. Parking will set you back. I arrived from the airport on the Metro and it was an uphill walk that I enjoyed, but take a taxi if street people stress you.
4 out of 5
for Everyone
by krystal from regina saskatchewan

Great stay - residential neighbourhood though

Posted May 12, 2014
Hotel was fine - a bit pricey at 159 a night in that area. Lots of places to eat if u walk to Polk and post area. Fav drinking spot is Aces on the corner and the fly for food. Cheap beer and applies at One Eleven. Hotel elevators very slow, mini bar prices not bad, room very small - bathroom was nearly as big as the room. Walking distance to a lot of things but lots of street people and homelessness which we have never openly seen before. Cheap drinks and food in the store by Aces - in fact took a cab there to replenish our stock once we moved to another hotel in Union square. Safe to walk around though - not bad of a place over all. Cute lobby and rooms as pictured.
4 out of 5
for Business Travelers
by A verified traveler

Comfortable Affordable SF hotel

Posted May 9, 2014
Pros: It's character
Cons: room service
Location: On Nob Hill above Union Square. Pretty centrally located to get around The City. Several eateries around, Walgreens, liquor store nearby.
Hotel Vertigo was the only hotel I could find near Union Square or the Financial District that looked decent and didn't cost way north of $300. With tax, just over $300. It is an older building but clean and eclectically designed. Per the name, the James Stewart movie is playing in the lobby. The Cal King bed was comfortable, the room roomie and the bathroom nice. The carpet could have been better. The orange leather covered wing chair with VERTIGO embroidered vertically on the seat was unusual. The downside is the hotel doesn't have a restaurant or bar but the neighborhood has lots of options within a short walk. I ate at the Nob Hill Grille and loved it.
3 out of 5
for Everyone
by Angela and Sean from Toronto

Quirky but small - very small rooms

Posted May 8, 2014
Pros: The quirky lobby.
Cons: See comments above. Fairly pricey for what you got.
Location: San Francisco is so compact you can pretty much walk everywhere or catch street/cable cars nearby.
The location was ok but bordered on a sketchy part of town. The hotel rooms were very small but had comfortable beds. Although there was a nice TV, there were surprisingly few TV channels available. Some of the staff not really warm and welcoming. Parking was an issue - find your own or pay $40 per day to have them park the car. Even unloading at front door a bit of an issue. We did try to book another night but were told we needed to do it on-line!