Ratings based on 4,678 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
75% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful old hotel!

Posted Apr 17, 2015
The staff was terrible, the room freezing and extremely loud! You can hear the pipes every time someone turns on the faucet.
2 out of 5
Recommended
for Everyone
by A verified traveler

Okay room for a short stay

Posted Apr 16, 2015
Room is too small and the bathroom is tiny. The water pressure in the shower is real weak. The advantage of this hotel is that it is close to everything: restaurant, mall, etc
2 out of 5
by A verified travelerfrom Fort Worth

Nice staff, but not well maintained

Posted Apr 15, 2015
There was gunk built up around the faucets on the sinks, in the closet there was a lot of dirt and chunks of Idon'twannaknowwhat everywhere. There were no shelves of any kind in or near the shower. The toilet didn't work well, you couldn't just flush it... you had to stand there and hold the handle for an extended period of time for it to work. I had friends staying in another room who had all the same issues. Also, the internet was a complete joke. Most the time it would not work at all, it would just timeout. It was completely unusable.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom hamilton, OH

Elegant historic hotel

Posted Apr 15, 2015
Pros: It's charming.
Location: Near city hall, museums, public library. New restaurants. Feels like an up and coming neighborhood, used to be a bit sketchy.
This hotel is charming and really quite beautiful. Clean and comfortable, but since it's historic, it may not be to everyone's taste. The rooms are a bit pokey and old-fashioned, but if that doesn't bither you, then this is a nice place to stay.
3 out of 5
by A verified traveler

Hotel is not good guys.

Posted Apr 14, 2015
Location: Hotel is very close to Civic center and 20 min. walking distance to Union Square.That area is covered by homeless people so you might scare.
Hotel is one of the historic hotel in Usa but its not worth it.My room was very weird styled. Bathroom was designed like one of the prison in Alcatraz.Shower was working very loud.I didnt have Wi-Fi signal in my room. Hotel location is not safe.Maybe its 20min away to Union Square but its covered by homeless people.You cant feel safe when you walking back to your hotel.They dont have parking.So if you have a car Hotel is using one of the car park and they are charging you 35$ per night.
3 out of 5
by A verified travelerfrom ca

donr bother

Posted Apr 13, 2015
Bad area, noisy, rude staff, broken toilet and shower, parking isn't an amenity if you pay extra for it and the restaurant screwed up both my husband and my order but wouldn't comp the meal
3 out of 5
by A verified traveler

Posted Apr 13, 2015
Overall the hotel was fine, definitely was nice about 30 years ago. The rooms are small and the walls are thin. Cleaning staff may or may not fully clean your room each day.
2 out of 5
by A verified travelerfrom Merritt B.C.

Room

Posted Apr 11, 2015
Pros: Availability of thr F line.
Cons: Room service and night time availability of snacks.
Location: Loved San Francisco
Room was taller than it was wide . Had to go outside to change my mind.no coffee in room. Surrounded by homeless, like night of the living dead. No room service offered.
2 out of 5
by A verified travelerfrom Downey, Ca

Great location, bad everything else.

Posted Apr 10, 2015
The staff at the front desk were not personable at all during both the check in and out process. The man assisting us to check in was particularly rude. We are a family of 5 and reserved 2 rooms. I asked if the rooms would be connected so we could walk through each one without going through the hallway. The man snapped and said I'm looking. He walked back and forth to the printer and ignored me for the next few minutes without one hint of a smile. He then handed me my keys and said parking is $35 here are your room numbers. He never answered my question and called the next person. Our rooms were not connected. The room had a view of garbage piled up outside the window in one room and had a disgusting smell in the other. The lights worked on and off. When they did work, it wasn't enough light. The bathrooms are cramped and the water pressure was horrible. The bed had a dent in the middle. It obviously hasn't been replaced or even flipped in years. We took the stairs 98% of our stay because the elevators were slow or not working. Location wasn't bad. I wouldn't recommend this place to anyone.
5 out of 5
Recommended
for Everyone
by A verified traveler

Celebrated my birthday!

Posted Apr 10, 2015
We stayed here many of times and the stay is always pleasant. Would stay there every time. Very clean, historic and beautiful.