Ratings based on 5,068 Verified Reviews
They paid and stayed. We double-checked.
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Beatufil and historicalPosted Jul 28, 2015
Well located in the city.Valet Parking available but a 38 dls per day but very convenient. Starbucks access through the lobby. Beatiful hotel because it is old and charming.
for Everyoneby A verified traveler
Good location. Never stay on2nd floor.Posted Jul 28, 2015
Our room was located on the 2nd Floor facing Market Street. The room was so noisy! The flag outside the room was banging all night, the homeless people who live directly outside hotel were loud and disruptive throughout the night. The light and fan in bathroom was so loud we often left it off and kept door open. The hotel was clean and had great access to city.
by A verified traveler from Napa, CA
Don't!!!!!!!Posted Jul 27, 2015
We booked because it was so close to The Orpheum Theatre, but that is its only plus. The bed practically fell apart when we sat down, the mattress was so old. There was a swarm of small insects in the shower (they jumped so I didn't want to get to close to identify them). Overall you could tell that the hotel was magnificent at one time, but now it's just run down and sad. Spend the extra few bucks and stay somewhere else.
by A verified traveler
meh Hotel, just inside bad neighborhoodPosted Jul 27, 2015
It met the need of having somewhere to sleep. I am heading back to SF next month and will not be staying here.
for Everyoneby A verified traveler from san jose
Charming and cutePosted Jul 27, 2015
The lobby was cute and I loved the elevators. On every floor the elevators had lovely mirrors. The room was small but clean. The closest and bathroom were large for such a small room. The bathroom was very simple and old fashioned and the shower area was poorly lit. I was disappointed that they didn't have room service. The bar and restaurant were cute like the lobby but not worth visiting. When we briefly stopped at the tavern for a drink we heard a table complaining that no one had come to take their order for half an hour. And the bartender didn't seem to find it that important. Parking was expensive but hey its SF and it was valet. Overall decent.
for Everyoneby A verified traveler from dallas
Convenient to my business.Posted Jul 27, 2015
Pros: Old world charm and historic role in SF history.
Location: Good shopping and close to fine dining.
Bart Station exit is right in front of hotel so the trip from San Francisco airport to hotel was quick and easy. Many guest were European, especially Germans on holiday.
by A verified traveler from Ca
Worked in a pinchPosted Jul 25, 2015
Check in was smooth other than the fact the clerk neglected to tell us there was a 50 dollar early check in fee. We arrived early and asked to check bags.. He advised us room was ready so we said great. Git a test notification of a 5O dollar charge on credit card an hour alter..Still disputing it w hotel. The room itself was not too bad untill we found hair on our washclothes and large amounts stuck to tile floor and walls too.. Disgusting
by A verified traveler from Marietta, GA
3 nights stay with familyPosted Jul 23, 2015
Pros: Clean. Nice entrance. Starbucks located close to the reception.
Cons: Better roll away beds.
Location: A lot of homeless people on Market Street, walk on the same side as the hotel. OK distance to walk to Union square.
You could tell that this has been a classy hotel once. It has become a little bit outdated. We didnt like the fact that there are a lot of homeless people in the street in front of the hotel. The roll away bed we had in our room was not so good.
for Everyoneby A verified traveler from Canberra, Australia
Nice hotel with plenty of characterPosted Jul 18, 2015
Pros: It's character.
Cons: The friendliness of the reception staff.
Location: Excellent location with plenty of tram and metro stops along the street.
Hotel in a good location if you don't mind the Vagrants. Reception staff not friendly but were efficient.
for Everyoneby A verified traveler from Mexico DF
Hotel muy bueno, en una zona no tan buena.Posted Jul 17, 2015
Pros: Es un hotel que mantiene ese aire histórico
Location: No es la mejor zona de la ciudad. La calle es muy concurrida, pero a ciertas horas ya no es muy seguro caminar
Mi estancia fue muy agradable. A pesar de ser un hotel con casi 100 años, mantiene las instalaciones en un adecuado estado. Lo único que a mi no me gustó es que hay alfombra en casi todo el hotel.