Ratings based on 4,981 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
75% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from california

Not so nice

Posted Jul 1, 2015
The hotel staff was horrible and rude. Do not stay here unless you like getting ripped off. They charged me for a night I did not even stay and refused to give me a refund. They are thieves and I will never give them my money again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Monterey, CA

Nice vintage archetecture and grand lobby

Posted Jun 30, 2015
Pros: The location and the archeteture
Cons: The room decor could be spruced up a bit and the infrastucture of the rooms could work better. In addition to the faulty VOD we had a dripping faucet.
Location: Right across the street from the Orpheum Theater. Close to City Hall.
Nice Heritage Hotel in a very convenient spot for the Orpheum Theater where a lot of the touring Broadway musicals play. The decor in the rooms is a bit bland and the VOD didn't work until a technician came to the room.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2015
Prime location for pride. The only thing was the parking. It's around $40 for parking.
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Whitcomb lavish stlye

Posted Jun 30, 2015
The Bart lets you off right in front easy accesses to trains, trollys. Pancakes are a bit steep. Love the lobby. And the bed was comfy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location. Perfect for the the pride even

Posted Jun 30, 2015
Love staying in this Hotel. Had a great view to Market street and the parade. The only little problem is that the bathroom door would not lock. A little pricey for one night.
2 out of 5
by A verified traveler

Posted Jun 29, 2015
Power outlets didn't work. The size was so small it was ridiculous.
2 out of 5
by A verified traveler from Rhode Island

Meh

Posted Jun 29, 2015
Pros: Nothing.
Cons: Everything
Location: I would stay in the area with Children. Fine during the day but a bit sketchy at night
Situated in a sketchy part of town the hotel is really dated and not that clean. Everything is worn and old.
3 out of 5
Recommended
for Everyone
by A verified traveler from Texas

a bed to sleep in for an overnight stay in the cit

Posted Jun 28, 2015
Pros: room was clean
Cons: Parking
Parking was inconvenient and expensive. Parking should be included in the price of the room
4 out of 5
by A verified traveler

Posted Jun 27, 2015
The room is okay but it is a little bit small. The restroom is really small, it's hard to fit just 1 person. The room is pretty old, we can hear people talking from outside. The beds and pillows are definitely a cons because they are too hard, I cannot feel any comfort on the bed after a long day outside. However, the staff are friendly and they clean the room pretty well, I give that as a pros. Overall, I rate it 4/5 for the location and the staff.
4 out of 5
Recommended
for Everyone
by A verified traveler

Old but beautiful lobby.

Posted Jun 26, 2015
Clean, old but served our purpose for two nights. Close to everything. Yes, there are homeless around but not really bothersome to anyone who lives in a city. Staff nice and efficient.