Ratings based on 4,608 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
75% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Nice Hotel but Room was a little small

Posted Mar 30, 2015
Pros: The foyer was beautiful
Cons: Lighting in the room could be improved
Location: Located right at the Civic Centre BART Station at 8th Ave. Access from the airport was easy and took about 30 minutes using the BART train for $6.80
Hotel is located near the Civic Centre, Opera House and several government buildings. Not an ideal location for tourists, but it was about a 15 minute walk to Union Square for Shopping and the start of the Cable Car route. Also about a 10 minute walk to another district where there were a few nice eating places. There were also a few fast food restaurants across the road as well as a drug store and general store nearby. The hotel had a very beautiful foyer - but the room was small and basic. It was however adequate for our stay.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom los angeles

Ok hotel. Historic so needs some updates

Posted Mar 30, 2015
Overall the hotel was nice. It was musty smelling but that was to be expected. Room seemed clean. Only 1 towel in room, but called for more and was promptly delivered.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Luis Obispo, Ca

Nice hotel w convenient transit

Posted Mar 30, 2015
We enjoyed our stay here and would stay again. Hotel is very easy to find and close to Hwy 101. Less driving in the city the better! Valet was expensive but to be expected in city. Hotel is old, but historic and felt very "SF" so it was a fun, different experience than a chain hotel. Rooms were small but had everything you need. Tall ceilings w lots of wood molding and charm. City transit (Bart, bus, F line) was right out the front door so it was very convenient to get around. Not the nicest area on Market St. But very central to get around so it didn't bother us.
1 out of 5
by A verified traveler

Posted Mar 30, 2015
TERRIBLE EXPERIENCE. The sound-proof effect of the room is terrible! The condition of the room is pretty old.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 28, 2015
Not the best part of town, but if you need a bed to sleep on, this place will suffice.
2 out of 5
by A verified travelerfrom Seattle

Older hotel but at least in downtown San Francisco

Posted Mar 26, 2015
Pros: Antique quality woodwork, wall paper, furniture. Good staff. Convenient bar and restaurant.....and Starbucks!
Cons: Replace ALL air conditioners. These are loud. The bearings and refrigeration are noisy and pulsating. Better price considering the quality.
Location: Not a lot with taking a taxi or BART. Lots of bums and street people. Urine smell, begging etc. Not a good part of Market St.
The check in time was early and easy. The staff was very good. The price was outrageous! Replace ALL air conditioners. These are loud. The bearings and refrigeration are noisy and pulsating. The sound carries to all rooms nearby and are constantly going on and off all night. Only a very sound sleeper could really get a good nights sleep. Maintenance did respond rapidly and we changed rooms. Lower quality but no adjustment on price. The new room had a bad loud pulsating AC but we just left it off. Rooms next door were either not using theirs or were in good repair. Finally got some sleep. Many of the room are adjoining with double doors and the noise transfer is unacceptable at the price they are getting. Try to get a room on the top floor.
1 out of 5
by A verified traveler

Posted Mar 25, 2015
Outdated hotel, bad neighborhood, way too expensive for what you get
2 out of 5
by A verified traveler

Posted Mar 23, 2015
Elevators stopped working. Got another key from the reception without asking for my name or ID. Unsafe hotel
3 out of 5
by A verified travelerfrom new york

Good for the price

Posted Mar 23, 2015
overall the hotel is good for the price I paid for. Shower spray power is weak. Have to wait a long time to approach the concierge. The restaurant in the hotel sucks, the worst I have ever been, thank god there's a diner across the street. The neighborhood is a little scary during the night time, a lot of homeless on the street.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 23, 2015
Cool, historic place. A bit pricy, especially the parking rate to park at the hotel. Nice staff and great location, though.