Ratings based on 233 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

All good. 95%

Posted Feb 6, 2015
Pros: staff and location
Cons: Security on the back street
All very good, less the less fortunate out my window at 4:00am looking throught the Garbage bin for bottles.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Salem, OR

A couple doors down from Westfield shopping!

Posted Feb 5, 2015
Pros: Location, updates, friendly staff.
Cons: Horribly loud vent in the room and the fan had no in-between speed - only blew at full force when on, so never a happy medium. Too hot or too cold!
Location: Near shopping and Walgreen's if you have forgotten anything or just need water that is not $6. Cable car a few blocks away, walking distance to cafes!
Zetta was a great experience - literally steps from the big shopping center (same block) and near downtown shopping, cable car and more! As a thirty something - I loved that this hotel had a young and modern vibe - from the "playroom" to the staff and overall feel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent service

Posted Jan 14, 2015
Great customer service, thoughtful & cleverly designed rooms - loved it
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Great hotel

Posted Jan 11, 2015
Pros: Atyle
The Zetta is a fantastic little hotel very centrally located. It's very modern and has so real boutique feel. Highly recommended!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great centrally located

Posted Jan 5, 2015
Great place to stay when visiting the Bay Area. Trendy hotel on prime location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Sehr gute Lage

Posted Jan 1, 2015
Hotelpersonal offen für alle Fragen und sehr hilfsbereit.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom brazil

Localização excelente, hotel muito confortável

Posted Dec 28, 2014
Hotel atende às expectativas em relação a conforto, limpeza e localização
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Perfect location to experience the city.

Posted Dec 1, 2014
Great location. Cool bar. Contemporary furnishings. Helpful staff, especially reception and valet parking.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Miami Beach, FL

Excellent location!

Posted Nov 29, 2014
Pros: Location, room size, bedding quality, wifi
Location: San Francisco Center, Union Square, Ferry Building, convenient parking
We loved this property and were pleasantly surprised that the hotel was actually better in person than is depicted in the photos on-line. You can't beat the price, location and quality. If you're thinking of using their valet parking, save your money and utilize the garage that's just one block away for half the price.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne, Australia

lovely staff very helpful

Posted Nov 27, 2014
Pros: The staff
Cons: Their green program seems to mean that nothing gets done in the room (e.g. trash emptying) which was a bit frustrating, but was minor overall
The hotel was very welcoming. I was there for a conference so didn't have much time to explore. San Francisco is a lovely place but quite confronting with the levels of homelessness. The street people are very polite and lovely, but it made me sad walking the streets seeing so much need