Terrace/patio

Reviews of Hyatt Centric Fisherman's Wharf San Francisco

4 out of 5
Hyatt Centric Fisherman's Wharf San Francisco
555 N Point St, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 778 out of 1412 reviews" "
Rating 8 - Good. 388 out of 1412 reviews" "
Rating 6 - Okay. 139 out of 1412 reviews" "
Rating 4 - Poor. 49 out of 1412 reviews" "
Rating 2 - Terrible. 58 out of 1412 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Normaini

Disliked: Staff & service, property conditions & facilities
The person who helped us was not very accommodating at all. Won’t stay here anymore!
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 18, 2024
Normaini, it is regrettable to learn about your recent experience where you did not feel appropriately accommodated. The well-being of our guests is important to us and our team members are expected to provide only the highest level of service. We appreciate this feedback as we continually work to improve our guest experiences. We hope to have another opportunity to regain your trust in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet was excellent
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 17, 2024
John, it's great to hear you had a pleasant experience with our valet service at Hyatt Centric Fisherman's Wharf San Francisco. Providing top-notch service is our priority, and we appreciate your feedback. We look forward to welcoming you back.

6/10 Okay

Cathy

Traveled with family
Disliked: Amenities
The hotel was expensive and then they added $65 for parking and $10 tax on parking, plus city fees and all kinds of extras beyond what I had already paid for using Expedia. It is an old hotel, rooms were nice but bathrooms were very dated.Not worth the price!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Cathy, we appreciate you sharing your feedback. We regret that you found the additional expenses to be more than expected. It's fairly standard for city venues to charge for parking and local fees. Your feedback regarding the provision of the bathrooms is noted; we continuously strive to improve our facilities for greater guest satisfaction. We hope you will consider us for a future stay where we can provide a more memorable experience.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to everything that visitors need and will enjoy immensely.
Stayed 4 nights in Feb 2024
Response from Customer Service on Apr 15, 2024
Stuart, thank you for your positive review of Hyatt Centric Fisherman's Wharf San Francisco. We're delighted to read that you found our location so convenient. Our team takes pride in helping our guests make the most of their stay, and we're glad we could contribute to your wonderful experience. We hope to welcome you back on your next visit to San Francisco.

8/10 Good

Joelle

Traveled with family
Liked: Cleanliness, staff & service
Very good in general
Stayed 8 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Joelle, we appreciate your concise review. At Hyatt Centric Fishermans Wharf San Francisco, we're thrilled you had a predominantly satisfying experience. We continually work on improving our services and your feedback is valuable to us. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Lawrence, South Jordan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to this hotel more than once. Easy to come back to it. Great staff and great rooms
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Lawrence, it's wonderful to hear that you return to the Hyatt Centric Fishermans Wharf San Francisco time and again. We're thrilled you appreciate our team members and the comfort of our rooms. Thanks for choosing us over and over, and here's to many more visits!

6/10 Okay

Savannah

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Mediocre, everything. Staff was not very nice. Also, watch out for extra outrageous charges.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Savannah, we're sorry that your stay with us didn't meet all your expectations. It's surprising to hear that you found our team members not as cordial as generally known. Our aim is to be transparent about any additional costs so we regret if that aspect seemed unexpected. We appreciate your feedback, and it will be instrumental in enhancing our guest experience. We hope for another opportunity to welcome you back where we can hopefully exceed your expectations.

10/10 Excellent

Jenny

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great vacation and was very pleased with the hotel. The location was perfect.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Jenny, it's splendid to hear that you enjoyed your vacation at Hyatt Centric Fishermans Wharf San Francisco. Our team is thrilled you appreciated our prime location. Hope to be your choice of stay on your next San Francisco visit.

10/10 Excellent

CHANDRANI, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. overall satisfaction.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Chandrani, it's fantastic to hear that you enjoyed your stay at the Hyatt Centric Fishermans Wharf San Francisco. Particularly that you found our location to be excellent. We aim for complete guest satisfaction and are glad we achieved this with you. We look forward to your next visit.

10/10 Excellent

Mark

Traveled with partner
Liked: Property conditions & facilities
Big clean rooms and great service
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Mark, thank you for sharing your praise of the spacious, impeccably maintained rooms at Hyatt Centric Fishermans Wharf San Francisco. We're glad to hear you enjoyed the high-standard of service our team members strive to deliver. We look forward to welcoming you back in the future.

2/10 Terrible

Jennifer

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was not told in advance that the room I paid for (city view) was going to be disrupted due to construction. I didn’t have to pay for the hotel fee, but still the room I paid for was not what I got. The hotel is dated and the valet was slow.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Jennifer, it's unfortunate to hear that your stay wasn't as expected, especially regarding the view from your room affected by ongoing constructions. We are working hard to ensure our guests are notified about any unplanned changes to avoid dissatisfaction. Regarding your observation about the aesthetic of the hotel and the timeliness of our valet service, we appreciate your feedback and will examine these areas to improve our guest experience. Please consider giving us another chance to offer you a more enjoyable stay in the future.

8/10 Good

william

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!! Staff was very accommodating. Location was in walking distance too Pier 33, Pier 39 and Ghirardelli Square.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
William, it's thrilling to hear your praise for Hyatt Centric Fishermans Wharf San Francisco. Thanks for pointing out our strategic location and how easy it was to reach Pier 33, Pier 39, and Ghirardelli Square. It's also gratifying to discover our team members met your expectations. We look forward to welcoming you back for another memorable stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, quiet , and conveniently located. Friendly and efficient staff. I will come back here again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Michael, thank you for sharing your pleasant experience at the Hyatt Centric Fishermans Wharf San Francisco. It's always pleasing to hear that our colleagues' efficiency and friendliness are noticed, and that the cleanliness and tranquility of our hotel added to your stay. We're thrilled to know our location suited your travel needs and we can't wait to welcome you back in the future. Safe travels until then.

8/10 Good

Cristina Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like the people in the reception. I did not like the long hallway to get to my room. I did not like the matress. It was was uneven. It had a hole in the middle
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Cristina, it's delightful to hear you appreciated our welcoming reception team at Hyatt Centric Fishermans Wharf San Francisco. We're sorry to hear about your concerns with the room layout and comfort of the bed. We always strive to offer spaces and amenities that meet or exceed guests' expectations. Your feedback will aid us as we continually refine our accommodations and guest services. We hope to welcome you back for a more streamlined and comfortable experience in the future.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities
I like that you can rent bikes, easy convenient store on site, and great host
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Jessie, it's wonderful to hear that you enjoyed the Hyatt Centric Fishermans Wharf San Francisco's amenities, including our bicycle rental service and on-site convenience store. Thank you for recognizing our hospitable team members as well. It's our pleasure to make your stay comfortable and enjoyable. We hope to welcome you back soon!

10/10 Excellent

Faranak

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay in this beautiful hotel for few days.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 7, 2024
Faranak, it is wonderful to hear you enjoyed your stay at Hyatt Centric Fishermans Wharf San Francisco. We're delighted our inviting ambiance contributed to your positive experience. Your satisfaction means a lot to our team and we look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are renovating the outside, so we had trouble finding it because the building was covered in scaffolding, but they matched the price of self parking for valet parking!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 5, 2024
Amanda, it thrills us to hear that you had a great experience at the Hyatt Centric Fishermans Wharf San Francisco. We acknowledge the current exterior renovations and are glad that our car park accommodations added value to your stay. We look forward to welcoming you back to witness the beautiful transformation our hotel is undergoing.

6/10 Okay

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall, the hotel was nice, the staff were helpful, and our stay was good. However, the property is currently under renovation, which we were NOT notified of at any point. The outside of the building was covered in scaffolding, and there was very loud construction noise in the room in the middle of the day. The windows in some of the rooms were covered in frosted plastic, with workers right on the other side. It was tolerable, but had my children still needed afternoon naps, it would have been unacceptable. Had we been warned ahead of time that this would be a concern and been given a discount, I probably would have booked the hotel anyway and been completely satisfied. As it is, it seemed over priced given the noise and intrusion, and I am quite irritated that they never mentioned it to us. Beyond that, the kids enjoyed the pool, although it is only 3 feet deep everywhere. The restaurant was extremely expensive, so we never ate in it. The layout of the hotel was very odd, with only one set of elevators, and a weird two level lobby. The location was great, close to transit and Fisherman's Wharf.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
Amy, it's good to hear that you appreciated the hotel's location and our team's helpfulness. However, we regret to hear that the renovation works dampened your stay and that full disclosure of this didn't reach you beforehand. We completely understand the inconvenience this could cause, especially with young ones needing rest. We aim to provide excellent value for our guests and measures are taken to assure minimal disturbance with works being conducted at certain hours.In regard to your other points, we note that the depth of the pool and the design of our hotel may not have fully met your preferences. Rest assured we take your feedback seriously to help improve future guest experiences. We apologize for any inconveniences it might have caused and would be delighted to welcome you back to show you the improvements we are working towards.

4/10 Poor

Jessica, Albuquerque

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I would never have booked here if I knew the view would be scaffolding and mesh. You have to keep your shades closed for privacy. So no sunlight in your room ever. The construction drilled loudly into the outside of the building all day long. If you want to nap or come back to your room to rest that’s not an option. The street noise is loud, but it didn’t bother me. I mention it because it might bug others. The people next door had super loud kids all hours of the night and the room smelled of marijuana through the entire stay which gave me a headache every time we were in the room. The positives were the location, very kind valets, and housekeeping staff. They only give you three towels though when we had four people. Also, don’t waste your money at the Brick and Beam restaurant. All of the dishes our party had for dinner lacked flavor. Including basics like salt and pepper. As a reference I have over a decade of luxury property management experience and I’m an award winning chef. Take it as you will.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Jessica, we regret to hear about the inconveniences you experienced, particularly with the ongoing construction, room noise, and the lack of adequate towels. Our goal is to provide a serene and relaxing stay for our guests and it appears that we missed the mark during your visit. We appreciate your positive remarks on our central location and the attentiveness of the valets and housekeeping team. We've taken note of your feedback on the restaurant as we always strive to achieve culinary excellence. This feedback will aid us in providing improved service in the future. Thank you for sharing your experience.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 3, 2024
Thanks for sharing this perfect rating, Daniel!We're thrilled to hear you enjoyed your stay at Hyatt Centric Fishermans Wharf San Francisco! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

8/10 Good

Gary Karapet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 3, 2024
Gary, we're delighted to learn that you enjoyed your stay at Hyatt Centric Fishermans Wharf San Francisco. Your satisfaction is important to us and we're thrilled your experience reflected that. We anticipate your next visit with us.

4/10 Poor

Brett

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Not a fantastic stay here. We were told about construction activity that was taking place on the building exterior as we checked in. There was scaffolding with construction workers busy right outside our bedroom window every day. Not a problem if you’re going to spend the entire day away from the hotel, but if you plan to return for a nap or to freshen up before the evening, it can certainly be a big inconvenience. We found the bedrooms very basic and the walls paper thin. It was possible to clearly hear guests in the rooms either side of us. Overall not a terrible stay, but if we return to SF e we will probably try somewhere else in the future.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Brett, we appreciate your feedback regarding your recent stay. We're sorry for any disturbances caused by the ongoing refacing and how it may have disrupted your rest during the day. In addition, we take notice of the concerns shared about bedroom amenities and acoustic privacy. Please know, continuous improvement of our guest experience is of utmost importance. During your next visit to San Francisco, please consider giving us another opportunity to give you the quiet and comfort you expect and deserve. Thank you for your review.

10/10 Excellent

Joelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay here again! The staff are friendly and helpful! When we arrived and got to our room the hotel was doing construction right outside the window, they immediately moved us to another room and waved the resort fees for the inconvenience. The second room was great and very quiet!
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Joelle, it's delightful to hear that you enjoyed your stay at the Hyatt Centric Fisherman's Wharf San Francisco! We're pleased that you found our team members to be friendly and helpful, and that they were able to promptly assist you with your room situation. We appreciate your understanding regarding the construction work and are glad that you found the second room to your liking and quiet! Your kind words are greatly appreciated and we hope to welcome you back again in the future!

6/10 Okay

Brigida

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One thing that I didn’t like about the property was not being informed prior of a daily service fee of $35/day which actually came out to over $40/day with other taxes included. This information should have been shared prior
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Brigida, we appreciate your comments and feedback. It's unfortunate to hear that there was some unexpected information regarding the daily service fee. We aim to be transparent in all we do, and we apologize if you felt the breakdown of charges was not effectively communicated. We will certainly take your feedback on board to ensure better clarity in the future. We hope for another opportunity to serve you better in your next stay.

8/10 Good

Liliana

Liked: Cleanliness
Blow dyer did not work. There was no room service . Also when checked in the individual at the front desk wasn’t very friendly . Different story when we checked out. Over all it was an ok place to stay.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Liliana, it's regrettable you experienced issues with your room amenities and our service during your check-in at our Hyatt Centric Fisherman's Wharf San Francisco. We strive to assure all our guests feel welcomed and have everything they need for a comfortable stay. We're glad to hear your experience improved upon checkout. We'd love to welcome you back in the future and show you the outstanding service we're known for.

10/10 Excellent

Chris

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Chris, it's wonderful to hear you had such a positive experience at Hyatt Centric Fisherman's Wharf San Francisco! We appreciate the vote of confidence. We look forward to serving you again in the future.

6/10 Okay

Drew

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Room AC didn’t work, so we didn’t sleep great at all. I find the concept of the destination fee kind of ridiculous given the only amenity I actually took advantage of was the bottle of water… meaning I was effectively charged $30 something for a water bottle. Charging a fee because someone **might** rent a bicycle that’s likely not available is a bit beyond ridiculous, why not just ask guests to choose services they want and charge accordingly? Just kinda feels like a scam. I won’t be staying here again that’s for sure.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Drew, we're genuinely sorry you encountered concerns with the air conditioning in your room. We aim to offer a comfortable and relaxing environment for every guest. On the matter of the destination fee, we completely understand your point about a more personalized charging system for services. We appreciate your feedback as we find it a great opportunity to refine our offerings. Your criticisms, while unlikely what you'd want to remember about your visit, offers us insightful ways to better our guest experience. We do hope in the future you might reconsider and offer us another opportunity to better meet your expectations.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently stayed here for my kids's spring break. It was close to everything near Fisherman's Wharf and elsewhere. If we couldn't walk it, we could Uber inexpensively. I suggest you prepay for the breakfast buffer if you can. It's a real deal. Staff was very friendly and accomodating. The only downside was the outdoor pool which was too cold to utilize and no vending machines. The hotel did have a "convenience corner" near the front desk/lobby with reasonable prices. Close to Trader Joe's and Walgreen's. I highly recommend!
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
John, thank you for taking the time to share your recent experience at Hyatt Centric Fishermans Wharf San Francisco. We are delighted to hear that our excellent location and friendly team members contributed to your enjoyable spring break. Our breakfast buffet certainly is a hit with our guests! We appreciate your feedback about the outdoor pool and the convenience corner. We're thrilled that the nearby amenities added value to your stay. Feel free to recommend us to your friends and relatives and we're looking forward to welcoming you back in the near future.

10/10 Excellent

Torrey

Looks good and staff very friendly
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Torrey, thank you for sharing your thoughts. At Hyatt Centric Fishermans Wharf San Francisco, we pride ourselves on our welcoming atmosphere and amicable team members. Looking forward to seeing you again soon!

10/10 Excellent

Anthony Razzino Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deed more help in the evening at the front desk.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Anthony, we're thrilled to hear that you enjoyed your stay at the Hyatt Centric Fishermans Wharf San Francisco. We appreciate your feedback about the need for more assistance during the evening hours. We continue striving to improve and your remarks will be valuable in aiding that effort. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

Haldora

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Appreciated the quiet time rule after 9 pm. Rooms seem to be insulated due to no noise disturbance from other rooms. Friendly staff. Fantastic valet service. We will return to visit.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Haldora, it's heartening to hear that you appreciated the tranquil environment and in-room insulation at Hyatt Centric Fishermans Wharf San Francisco. It's wonderful that our team members enhanced your stay with their friendliness and that you found the valet service exceptional. We're delighted at the prospect of your return. Thank you for sharing your positive experience.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Property was a bit nosey in the morning due to painting.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Linda, it's wonderful to hear that you had a pleasant stay at Hyatt Centric Fishermans Wharf San Francisco. We appreciate your feedback regarding sounds associated with maintenance activity in the morning. Our intention is always to ensure a tranquil environment for our guests and it's clear this wasn't fully realized on your occasion. We hope this won't deter you from a future visit, and look forward to welcoming you back for a more peaceful experience.

8/10 Good

Pablo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A bit far from downtown
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Pablo, thank you for sharing your experience. At Hyatt Centric Fishermans Wharf San Francisco, we pride ourselves on our unique location close to the iconic Fisherman's Wharf. We understand that it may seem a bit distant from downtown, but we believe the charm and local attractions surrounding our hotel offer a distinctive San Francisco experience. We hope you enjoyed your stay with us, and we look forward to welcoming you back.

10/10 Excellent

Scott

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Fisherman’s Wharf, easy access to restaurants and shopping
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 24, 2024
Scott, we're delighted to know that you appreciated Hyatt Centric Fishermans Wharf San Francisco's prime location close to restaurants and shopping venues. Thank you for taking the time to leave a review on Expedia. We hope to welcome you back in the future.

10/10 Excellent

Laura

Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 12, 2024
Laura, it's wonderful to see your perfect rating for Hyatt Centric Fishermans Wharf San Francisco! We're thrilled that our hotel lived up to your expectations and we can't wait to welcome you back in the future. Your satisfaction is our greatest reward.

10/10 Excellent

Barbara, petaluma

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to get to. They allowed us to check in b4 4pm. The room was adequate. But the electric plug situation was not. Only 1 plug worked in the whole room & it was in the bathroom. The USB port didnt work. I did let the front desk know. A manageable inconvenience.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Barbara, it's delightful to read that you found Hyatt Centric Fishermans Wharf San Francisco convenient and accommodating with our check-in timings. We're sorry to hear about the challenges you faced with the electrical outlets and USB port. We appreciate you promptly communicating with our front desk and truly thank you for your understanding. We'd be pleased to host you again, and ensure your stay is even more seamless next time.

8/10 Good

Linda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The welcome was wonderful! The breakfast and service top notch! Everyone was so friendly. The down side was the loud renovations in the mornings on the building. Also, price quoted was more once there. Lots of extra fees and taxes.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 20, 2024
Linda, it's fantastic to hear you enjoyed the warm welcome and exemplary breakfast and service at Hyatt Centric Fishermans Wharf San Francisco. Our team members strive to make each guest's experience memorable with their friendly approach and we're glad this aspect resonated with you. About your feedback concerning the morning noise and unexpected costs, we understand your concerns and appreciate this has been brought to our attention. Please know we do our best to communicate any possible disruptions and fees upfront. We deeply value your comments and hope to have the opportunity to better serve you in the future.

2/10 Terrible

kimberly

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 20, 2024
Kimberly, your feedback is crucial to us, even when no specific details are provided. It's clear that your stay didn't meet your expectations, we genuinely regret any inconvenience caused. We would highly appreciate an opportunity to learn more about where we went wrong to better serve you in the future. Ensure to communicate with our team directly, so we can work on improving your next stay. Thank you.

10/10 Excellent

Valarie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Stayed here and walked everywhere.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Valarie, we're thrilled to hear you enjoyed the convenient location of Hyatt Centric Fishermans Wharf San Francisco and its easy access to local attractions. We aim to provide a strategic place for our guests so they can immerse themselves in what San Francisco offers. Thank you for choosing our hotel, and we hope to see you again soon.

10/10 Excellent

Manpreet

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 14, 2024
Manpreet, thank you for giving Hyatt Centric Fishermans Wharf San Francisco top marks! We're immensely grateful for your support and look forward to welcoming you back in the near future.

8/10 Good

Bryan

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 14, 2024
Bryan, thank you for your recent stay at Hyatt Centric Fishermans Wharf San Francisco and for taking the time to leave a rating. It's gratifying to see that your experience seems to have been good overall, and we hope to exceed your expectations during your next visit.

8/10 Good

Tea

Na
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 13, 2024
Thank you for the 4-star rating, Tea!We are delighted to see that you had a wonderful time at Hyatt Centric Fishermans Wharf San Francisco. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Debra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We felt very safe in this hotel. The area was nice and the staff lovely.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Debra, it's wonderful to read that you felt secure during your stay at the Hyatt Centric Fisherman's Wharf San Francisco. We pride ourselves on our delightful location and our team's warm hospitality. We appreciate your kind feedback and hope to welcome you back soon!

10/10 Excellent

Valerie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel parfait
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Merci pour l'excellente note, Valérie !Notre objectif est d'aller au-delà de nos attentes pour garantir à nos clients une expérience mémorable au Hyatt Centric Fishermans Wharf San Francisco ! Nous sommes impatients de vous accueillir à nouveau bientôt.

10/10 Excellent

Ida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 12, 2024
Ida, thank you for sharing your wonderful experience at Hyatt Centric Fishermans Wharf San Francisco. We're thrilled to have exceeded your expectations and we look forward to welcoming you back on your next trip to San Francisco.

10/10 Excellent

Nicolas

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Nicolas, thank you for the top rating. The team at Hyatt Centric Fisherman's Wharf San Francisco is delighted to know you had a great experience. We hope to have the privilege of serving you again in the future.

8/10 Good

Laura

Liked: Cleanliness, staff & service
Good sized rooms and decor but hotel overall was a bit tired and musty smelling halls. The pool was too cold to use and we had to wait for people to leave the small jacuzzi. Overall OK value for money considering the location
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Laura, it's wonderful to hear you appreciated the ample space and styling of the rooms at the Hyatt Centric Fishermans Wharf San Francisco. We are sorry to hear about any unpleasantries you experienced during your stay. The comfort of our guests is our top priority, and your comments about the ambience of the corridors and swimming facilities are being looked into. We're glad that you found our location advantageous, and we hope to welcome you back to provide a more enjoyable experience overall.

8/10 Good

John, LINCOLN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
John, thank you for choosing the Hyatt Centric Fishermans Wharf in San Francisco and for your positive rating. It's reward enough to learn that you had a good experience. We're enthusiastic to welcome you back the next time your travels bring you to San Francisco.

6/10 Okay

Maureen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall it’s average budget hotel but it’s fairly old. Parking is a whopping $65 US extra.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Maureen, we appreciate your thoughts and understand that aspects of your stay were not as expected. We believe in constantly evolving our services to meet guest expectations better and we are aware that certain areas such as the cost of parking may be a concern. It's our promise to strive for improvements, to provide a more satisfying stay for you in the future.

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a couple blocks from the fisherman’s wharf. Very clean rooms very friendly staff. Super accommodating. Great restaurant/pub right in hotel. Would definitely stay again!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 11, 2024
Candice, thank you for sharing your delightful experience at Hyatt Centric Fishermans Wharf San Francisco. We're thrilled you enjoyed our prime location, immaculate accommodations, and the warm hospitality of our team members. It's great to hear our onsite restaurant met your expectations nicely. We eagerly anticipate your return visit!