Ratings based on 1,899 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Apr 24, 2015
The hotel totally undersold how much construction was going on. That being the case, the price point was ridiculous. Also, the cleaning service came way too early every day.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 22, 2015
Excellent location and staff. Room was newly renovated but renovations were on-going in other rooms and throughout the hotel. Front entrance of hotel was closed so we had to enter and leave from the the side entrance. There were a set of stairs at the entrance that we had to carry the stroller up and down. The staff was very willing to help when they were available. A/C in room did not work very well but the windows opened to allow for cool air to come in so it wasn't a big deal. Rooms were clean. We would stay here again. Overall it was a great vacation!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 19, 2015
Everyone was helpful and great. The parking is way too expensive but there's no other option so that the guest has no choice but to pay the $50/night.
2 out of 5
by A verified traveler

Too expensive for what you get

Posted Apr 19, 2015
Way too pricey for a hotel under construction Poor communication about parking. Hard to access
4 out of 5
Recommended
for Everyone
by A verified travelerfrom san diego, ca

Great accommodations

Posted Apr 14, 2015
Staff had excellent customer service! Very friendly and accommodating! The only downside was construction during our stay but I know it will be beautiful once complete!
3 out of 5
by A verified traveler

Good location but construction made it hard

Posted Apr 13, 2015
The construction made it very difficult to check in. There was only one valet parking worker, and with very little to non existent parking in front of the temporary entrance made it very stressful.
4 out of 5
Recommended
for Everyone
by A verified traveler

Construction

Posted Apr 13, 2015
Wish it was advised that the hotel was under construction. Workers were working during business hours, 8-6pm so there was constant noise going on
3 out of 5
Recommended
for Everyone
by A verified travelerfrom va.

Great location!

Posted Apr 12, 2015
The hotel was under renovation. Signs were not clearly visible. Getting to room was not very convenient to reach.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great Location!

Posted Apr 12, 2015
A great location and close to everything... Cable cars, wharf, & Ghiradelli Square! They are in the middle of renovations and check in is in a conference room and we had to park 2 blocks away because valet was full... A bummer!
3 out of 5
by A verified travelerfrom jacksonville fl

Hotel is under renovation now. Awkward entrance.

Posted Apr 11, 2015
Room was ok but bad valet experience. Close to everything but wouldn't have stayed there had I know renovations were underway.